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3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sametime

    Doesn't require user training, usable right out of the box

    Overall Comment

    I like how user-friendly the product is.

    What do you like most about the product or service?

    The flexibility to switch between the chat session and to join a conference.


  • 2 out of 5.0, Reviewed

    Product(s): Sametime

    Not a stable product, often not syncing correctly between server and client.

    Overall Comment

    Product extremely not satisfying most of our requirements.

    What one piece of advice would you give other prospective customers?

    Stay away from this product, there are lot better products in the market.

    What do you like most about the product or service?

    Easy to create chat group and invite people to chat group.

    What do you dislike most about the product?

    Instability and Syncing issue.

    What one thing do you wish the vendor did differently?

    Better support and better user friendly product.

    If you could start over, what would your organization do differently?

    Need to do assessment better and provide POC for users before rolling out to production.


  • 5 out of 5.0, Reviewed

    Product(s): Sametime

    Sametime has been a great Success Story!

    Overall Comment

    We were having issues with our personnel feeling left out in decision making, and this product actually assisted in making the employee feel that they are part of a big team. It was small but meant much to the employees.

    What one piece of advice would you give other prospective customers?

    Make a decision and don't slowly fail.

    What do you like most about the product or service?

    We were able to utilize this tool to help consolidate two groups of people that were geographically distributed.

    What do you dislike most about the product?

    Nothing, It brought us together, sounds simple but it WORKED!

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Implement earlier to reduce the stress of consolidating 2 Fed organizations.

    Integration & Deployment - Overall comment

    From an end user perspective having responsibility of a service desk, this tool helped us to basically run a triage of geographically distributed employees.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
2.5

Ability to understand your organization's needs

(2)
2.0

Timely and complete response to product questions

(2)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
2.0

Quality of technical support

(2)
2.0

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
2.5

Telephony

(2)
3.0

Conferencing

(3)
3.3

Messaging

(3)
4.0

Instant Messaging and Presence

(3)
4.0

Clients

(2)
2.0

Interoperability / Integration

(2)
1.5

Administration

(2)
3.0

Hybrid On-Premises / Cloud

(1)
1.0

Mobility Support

(1)
1.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Collaboration

Audio Conferencing

IM/Presence

Telephony

Unified Messaging


What was the nature of your involvement?

Maintenance and Support

Technical Assessment

Other...


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Cost management

Drive innovation

Improve business process outcomes

Improve customer relations/service


What other vendors were considered? Multiple responses allowed.

Avaya

Microsoft


What were the key factors that drove your decision for selecting a vendor?

Breadth of services

Overall cost

Product functionality and performance

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America