3.9 out of 5 (158 Ratings)

146 Verified Reviews

Skype for Business

Migration to Skype for Business

Our organization successfully migrated to Skype for Business. Integration with our telecomumunications and computer infrastructure has been seemless thus far.

Skype for Business

Communication product works well

IM, telephony, conferencing all help to improve communication.

Skype for Business

Good budget tool -- But I'm expecting more from a MS backed tool

Overall functionality great, still wish for a more professional interface, increase reliability, and integration with other tools.

Lync 2010, Lync 2013, Skype for Business

Microsoft Lync is a great communication tool within an organization.

The software has drastically increased the speed and ease of communication that we have within the organization.

Lync 2013, Skype for Business

Changing phone systems is hard

Integration proved to be the biggest user benefit and technical bane to implementation. If you're not current on all Microsoft's entire suite of products, you're going to have issues. If you have another vendor's product in the mix (Cisco), you're going to have more problems. If it's a Microsoft competitor, good luck with interoperability. The product is slick when it works. It's getting it to work and keeping it working that's been challenging. The other challenge is the fundamental conceptual difference in the product versus the previous product. Cisco is device focused. Microsoft is user account focused. There are things you can do with Cisco you can't do with Microsoft, and vice versa, due to those conceptual differences. That means business process changes which are painful for something "as simple as phone service". We also found we needed to layer on a 3rd party call center application to handle anything more complicated than a hunt/response group. We also need a separate system to manage the desk phones, which need regular updates and is needed for initial deployment and ongoing support.

Lync 2013, Skype for Business

Implemenation was easy and the product has worked seamlessly.

Everything works well. We have used Lync and Skype for Business and it has reduced costs and helped us maintain our communication levels.

Lync 2013, Skype for Business

Stability issue

Overall Lyn2013 is smooth and easy to use. The only drawback is the business call stability is sometimes low.

Skype for Business

Works OK but still has issues

Product is still buggy

Lync 2010, Lync 2013, Skype for Business

Lync very easy product to use especially with O365 bundle

Lync was a wonderful product, very easy company to deal with. O365 bundled with lync is very easy to use and integrated very well.

Lync 2013

Don't Fix What Isn't Broken

Microsoft is bread-and-butter for collaboration and integration with other Exchange tech. We are pursuing further social, collaborative and integration options in the same space. I doubt we'd leave Microsoft except for a very compelling value proposition and solid compatibilty with our existing Exchange implementation.