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3.9 out of 5.0 (118 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Lync 2013

    User experience

    Overall Comment

    Features are rich, but still a connection issue. Not sure if that is due to server capacity though.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Lync to Skype

    Overall Comment

    Overall the phased approach was smooth.

    What one piece of advice would you give other prospective customers?

    Plan...Plan...Plan

    What do you like most about the product or service?

    See picture of person conversing with.

    What do you dislike most about the product?

    can't customize color scheme

    What one thing do you wish the vendor did differently?

    Nothing...they were great.

    If you could start over, what would your organization do differently?

    Better and more frequent communication to the enterprise.


  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business

    Roll-out and Training was an easy conversion from our old IM tool.

    Overall Comment

    The Rollout of IM was seemless, we are in the process of testing and evaluating the Web & Video Conferencing this week.

    What do you like most about the product or service?

    Integration into our Global Address book with available options for external linking as well.

    What do you dislike most about the product?

    The Ability to close the Tool completly. It may be an administrative function, but i wish i could completly close the application in the background.

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Roll out everything at the same time. (Departmental preferance. I dislike having functionality active and waiting months for other parts of a rollout.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Skype for Business is essential for us to communicate and collaborate efforts

    Overall Comment

    Relatively reliable


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Basic Features work well though not many demand drivers for full capabilities.

    Overall Comment

    Easy for remote team members to attend meetings- excellent for harsh New England weather conditions. Easy to IM other staff

    What one piece of advice would you give other prospective customers?

    Takes some getting use to the nuances of the product mixed with Corporate Culture

    What do you like most about the product or service?

    Ease of Use on Desktops and Notebook PCs.

    What do you dislike most about the product?

    Clunky Design, sometimes P2P design can suffer QoS issues.

    What one thing do you wish the vendor did differently?

    More Real World tips and hints tutorials to be more productive.

    If you could start over, what would your organization do differently?

    Integrate Mobile App support not just desktop/NBs.


  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business

    Skype for Business Upgrade

    Overall Comment

    Overall experience is good, however MS has a way of making licensing less than fun.

    What one piece of advice would you give other prospective customers?

    It is a good internal solution, however would seek cloud offerings if you wish to collaborate externally.

    What do you like most about the product or service?

    Interacts well with other internal products

    What do you dislike most about the product?

    Options seem limited compared to other vendors

    What one thing do you wish the vendor did differently?

    Licensing

    If you could start over, what would your organization do differently?

    Bring in 3rd-party help


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Easy to implement and use but still lack some features

    Overall Comment

    Skype for business has a lot of benefits, easily integrating with other Microsoft products such as Outlook. While it has some outstanding benefits, such as integrating with our Global Address List, the product itself unfortunately hasn't been strong enough to outcompete our other team communication apps. Such as Slack, Skype and Citrix GoToMeeting.

    What one piece of advice would you give other prospective customers?

    Create a good roadmap for user adoption, so it doesn't end up competing with more agile team communication apps.

    What do you like most about the product or service?

    It uses the GAL

    What do you dislike most about the product?

    It's a bit cumbersome and lack features.

    What one thing do you wish the vendor did differently?

    Better sound algorith for when sitting in large room.

    If you could start over, what would your organization do differently?

    We'd create a much better plan for user adoption.


  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013, Skype for Business

    Tight integration of UC into the digital microsoft workplace

    Overall Comment

    Microsoft delivered, what they promised. Solution is well accepted by the users. runs stable, maintainenance is easy. Very well integrated in all office and O365 applications.

    What one piece of advice would you give other prospective customers?

    If you do change, do change, e.g. we directly moved away from phones to headsets without exceptions. dont underestimate management of headsets.

    What do you like most about the product or service?

    Integration into office and O365

    If you could start over, what would your organization do differently?

    nothing


  • 3 out of 5.0, Reviewed

    Product(s): Lync 2010, Lync 2013

    Implementation was easy but need user habits change.

    Overall Comment

    Young experience

    What one piece of advice would you give other prospective customers?

    Prepare the usage case and change management

    What do you like most about the product or service?

    Usage facility

    What do you dislike most about the product?

    random performace due to communication network performance

    What one thing do you wish the vendor did differently?

    Take better into account the constrainte of identity manage;ent and on promise IT architecture

    If you could start over, what would your organization do differently?

    Less physical meetigs.


  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013

    Good and reliable tool with many intergration options

    Overall Comment

    Good and reliable tool with many intergration options

    What one piece of advice would you give other prospective customers?

    conseider iut as SaaS

    What do you like most about the product or service?

    easy to impleent and use

    What do you dislike most about the product?

    na

    What one thing do you wish the vendor did differently?

    no comments

    If you could start over, what would your organization do differently?

    maybe buy it as a SaaS service


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(94)
3.9

Ability to understand your organization's needs

(91)
4.1

Timely and complete response to product questions

(89)
3.9

Pricing and contract flexibility (pricing and terms)

(80)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(113)
4.0

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(74)
3.8

Ease of integration using standard APIs and tools

(70)
3.7

Quality and availability of end-user training

(92)
3.9

Ease of deployment

(97)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(103)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(85)
3.8

Quality of technical support

(88)
4.0

Quality of peer user community

(81)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(114)
4.3

Telephony

(77)
3.8

Conferencing

(99)
4.4

Messaging

(99)
4.6

Instant Messaging and Presence

(101)
4.7

Clients

(82)
4.0

Interoperability / Integration

(89)
4.0

Administration

(89)
3.9

Hybrid On-Premises / Cloud

(61)
3.9

Mobility Support

(89)
3.9
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

IM/Presence

Web Conferencing

Audio Conferencing

Video Conferencing

Collaboration

Unified Messaging

Telephony

Mobile Client Functions

Contact Center

Other...


What was the nature of your involvement?

Functional Assessment

Technical Assessment

Vendor/Product Selection

Rollout and Install

Executive Sponsor

Vendor Management

Maintenance and Support

Application Lead

User Training

Development/Integration

Other...


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Improve business process agility

Cost management

Improve business process outcomes

Drive innovation

Improve customer relations/service

Enhance decision making

Reduce time to market

Improve compliance & risk management

Improve supplier or partner relations

Drive revenue growth

Other...


What other vendors were considered?

Cisco

Avaya

Microsoft

Google

IBM

ShoreTel

Interactive Intelligence

Unify

Mitel

Other...


What were the key factors that drove your decision for selecting a vendor?

Pre-existing relationships

Overall cost

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong services expertise

Financial/organizational viability

Strong user community

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific

EMEA

APAC