4 out of 5.0, Reviewed Sep 22, 2016
Deployment was generally quite good.
Pl. make sure that MSoft offers you all the readiness documents, tools, and training well in advance. One cannot assume that they will do it automatically.
Vendor response time
More customer-centric and timely responses to issues uncovered during deployment
Get a list of potential issues in advance from MSoft and prepare/ train the support staff better
Most of it was satisfactory
4 out of 5.0, Reviewed Aug 25, 2016
We evaluated this product under the umbrella of "What do we already own?" Since Higher Education enjoys deep discounts on Microsoft products, it makes sense to explore options within the ECAL. We identified a three-year savings of over $500,000 compared to other options. One challenge has been adequate training of the staff and faculty. We are finding that users are polarised between heavy users and disinterested. The heavy academic users are showcasing innovative practices such as virtual office hours, "cameo appearances" in K-12 classrooms through federation with local schools, and distance delivery of education content. Heavy administrative users like Presence, IM and replacing their VOIP phones with softphones and/or forwarding to their cell, based on the Exchange service and integration with the underlying VOIP environment.
Integrates with other products in our ECAL and the Office 365 services.
We need a reliable E-911 service
Our ability to federate with our "supply channel" of K-12 schools using software, equipment and circuits we already own is a key success factor. This product replaces a legacy video conference system which is very expensive to maintain and operate, for all but a very few distance meetings. We are very interested in the PSTN roadmap.
The Microsoft education representatives were very helpful in providing technical advice and suggested a Technical Assistance contract, which we purchased. The technical advisors were very knowledgeable and worked will with our staff.
The installation looked more simple that it was, ultimately, in part due to familiarity with Exchange and Active Directory. While helpful, those knowledge domains are insufficient by themselves. Make sure your networking folks are in the room for early planning.
4 out of 5.0, Reviewed Aug 25, 2016
Left it in favor of Skype for Business
integration with Outlook
Good breadth of platform support including mobile
App was relativly bullet proof
4 out of 5.0, Reviewed Aug 15, 2016
Skype for business has great reviews from the business and got vendor support. It is easy to use, support and manage by the IT team. The product is robust and provides the necessary functionality needed for the enterprise.
Single chat, multiple user chat and integration with MS Office
Not available on the iPhones - at least not approved with the enterprise
Great tool for real time collaboration and sharing of workspace, easy to work through and deploy + manage.
Although not directly involved, the support seems minimal and up to the mark
Currently it supports easy integration with MS Office which is where majority of user base sits and also the product seems easily portable to newer versions towards Cloud O365 deployment.
3 out of 5.0, Reviewed Aug 15, 2016
Glad to bring consumer Skype into Corporate World. Love the features and scalability. Had some minor issues with connecting with outside parties.
Satisfied with the support and services
Need to still integrated with our telephone system... encountering some challenges
4 out of 5.0, Reviewed Aug 11, 2016
Overall Skype for Business has been good. There are a few missing features.
implemented through the enterprise, can im anyone
audio quality is not great
5 out of 5.0, Reviewed Aug 9, 2016
Easy implementation, user friendly
Ease of use and support
mobile app can't insert pics
Deployment very straightforward
4 out of 5.0, Reviewed Jul 14, 2016
Skype for Business is a very complex product that requires sufficient administration and engineering resources to correctly implement and maintain. Once it's up and running Skype is a game changer in how office staff communicate. Compared to the previous cost of supporting a PBX for a medium sized company this product is a significant improvement.
My office is available anywhere!
The only major improvement needed is simultaneous instant message delivery. Users get confused about why Skype chooses which logged in client receives a given instant message.
Overall break/fix support has been good but the turnaround time for bug fixes has been somewhat disappointing.
We had some speed bumps integrating a call manager but eventually got it right. This isn't a simple transition, but if you apply the necessary resources to transition correctly it is worth the cost.
5 out of 5.0, Reviewed Jul 5, 2016
Lync has help our connect our different campuses to stay in touch more effectivly
seamless transition from office communicator to lync
3 out of 5.0, Reviewed Jul 1, 2016
I like the instant messaging features of Skype for Business and that it tells you when people are online, location they are working from, if they are presenting/in a meeting, etc. The online screen sharing is more problematic than WebEx; there can be a significant lag time in what someone is presenting and others being able to view it on their screens. The skype bar at the top of the window is also irritating when trying to manage browser tabs. Sometimes when doing a 1:1 screen share, Skype will crash and need to be restarted.
the emojis and instant messaging features.
presentation/screen sharing lag time.
It was not difficult to set up and install the Outlook plug-ins.