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3.9 out of 5.0 (93 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013

    Smooth Transition

    Overall Comment

    Deployment was generally quite good.

    What one piece of advice would you give other prospective customers?

    Pl. make sure that MSoft offers you all the readiness documents, tools, and training well in advance. One cannot assume that they will do it automatically.

    What do you like most about the product or service?

    Less interuption

    What do you dislike most about the product?

    Vendor response time

    What one thing do you wish the vendor did differently?

    More customer-centric and timely responses to issues uncovered during deployment

    If you could start over, what would your organization do differently?

    Get a list of potential issues in advance from MSoft and prepare/ train the support staff better

    Service & support - overall comment

    Most of it was satisfactory


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Cost effective, but lack of training for users diminished adoption rates.

    Overall Comment

    We evaluated this product under the umbrella of "What do we already own?" Since Higher Education enjoys deep discounts on Microsoft products, it makes sense to explore options within the ECAL. We identified a three-year savings of over $500,000 compared to other options. One challenge has been adequate training of the staff and faculty. We are finding that users are polarised between heavy users and disinterested. The heavy academic users are showcasing innovative practices such as virtual office hours, "cameo appearances" in K-12 classrooms through federation with local schools, and distance delivery of education content. Heavy administrative users like Presence, IM and replacing their VOIP phones with softphones and/or forwarding to their cell, based on the Exchange service and integration with the underlying VOIP environment.

    What do you like most about the product or service?

    Integrates with other products in our ECAL and the Office 365 services.

    What do you dislike most about the product?

    We need a reliable E-911 service

    Product capabilities - overall comment

    Our ability to federate with our "supply channel" of K-12 schools using software, equipment and circuits we already own is a key success factor. This product replaces a legacy video conference system which is very expensive to maintain and operate, for all but a very few distance meetings. We are very interested in the PSTN roadmap.

    Service & support - overall comment

    The Microsoft education representatives were very helpful in providing technical advice and suggested a Technical Assistance contract, which we purchased. The technical advisors were very knowledgeable and worked will with our staff.

    Integration & Deployment - Overall comment

    The installation looked more simple that it was, ultimately, in part due to familiarity with Exchange and Active Directory. While helpful, those knowledge domains are insufficient by themselves. Make sure your networking folks are in the room for early planning.


  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013

    Good product by Skype for Business was more attractive

    Overall Comment

    Left it in favor of Skype for Business

    What do you like most about the product or service?

    integration with Outlook

    What do you dislike most about the product?

    bullet poof

    Product capabilities - overall comment

    Good breadth of platform support including mobile

    Service & support - overall comment

    App was relativly bullet proof


  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013,Skype for Business

    Great product deployment and user features

    Overall Comment

    Skype for business has great reviews from the business and got vendor support. It is easy to use, support and manage by the IT team. The product is robust and provides the necessary functionality needed for the enterprise.

    What do you like most about the product or service?

    Single chat, multiple user chat and integration with MS Office

    What do you dislike most about the product?

    Not available on the iPhones - at least not approved with the enterprise

    Product capabilities - overall comment

    Great tool for real time collaboration and sharing of workspace, easy to work through and deploy + manage.

    Service & support - overall comment

    Although not directly involved, the support seems minimal and up to the mark

    Integration & Deployment - Overall comment

    Currently it supports easy integration with MS Office which is where majority of user base sits and also the product seems easily portable to newer versions towards Cloud O365 deployment.


  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business

    Can host large on-line meetings and collaborate between teams

    Overall Comment

    Glad to bring consumer Skype into Corporate World. Love the features and scalability. Had some minor issues with connecting with outside parties.

    Service & support - overall comment

    Satisfied with the support and services

    Integration & Deployment - Overall comment

    Need to still integrated with our telephone system... encountering some challenges


  • 4 out of 5.0, Reviewed

    Product(s): Lync 2013

    Skype for business is an option for your unified messaging needs.

    Overall Comment

    Overall Skype for Business has been good. There are a few missing features.

    What do you like most about the product or service?

    implemented through the enterprise, can im anyone

    What do you dislike most about the product?

    audio quality is not great

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Lync 2013,Skype for Business

    Great product, easy implementation

    Overall Comment

    Easy implementation, user friendly

    What do you like most about the product or service?

    Ease of use and support

    What do you dislike most about the product?

    mobile app can't insert pics

    Service & support - overall comment

    Good support

    Integration & Deployment - Overall comment

    Deployment very straightforward


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Staff it adequately and your employees will love Skype for Business.

    Overall Comment

    Skype for Business is a very complex product that requires sufficient administration and engineering resources to correctly implement and maintain. Once it's up and running Skype is a game changer in how office staff communicate. Compared to the previous cost of supporting a PBX for a medium sized company this product is a significant improvement.

    What do you like most about the product or service?

    My office is available anywhere!

    Product capabilities - overall comment

    The only major improvement needed is simultaneous instant message delivery. Users get confused about why Skype chooses which logged in client receives a given instant message.

    Service & support - overall comment

    Overall break/fix support has been good but the turnaround time for bug fixes has been somewhat disappointing.

    Integration & Deployment - Overall comment

    We had some speed bumps integrating a call manager but eventually got it right. This isn't a simple transition, but if you apply the necessary resources to transition correctly it is worth the cost.


  • 5 out of 5.0, Reviewed

    Product(s): Lync 2013

    Lync is essential to make your business run smoothly

    Overall Comment

    Lync has help our connect our different campuses to stay in touch more effectivly

    Service & support - overall comment

    n/a

    Integration & Deployment - Overall comment

    seamless transition from office communicator to lync


  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business

    Excellent messaging system, not great for collaboration and presentations.

    Overall Comment

    I like the instant messaging features of Skype for Business and that it tells you when people are online, location they are working from, if they are presenting/in a meeting, etc. The online screen sharing is more problematic than WebEx; there can be a significant lag time in what someone is presenting and others being able to view it on their screens. The skype bar at the top of the window is also irritating when trying to manage browser tabs. Sometimes when doing a 1:1 screen share, Skype will crash and need to be restarted.

    What do you like most about the product or service?

    the emojis and instant messaging features.

    What do you dislike most about the product?

    presentation/screen sharing lag time.

    Product capabilities - overall comment

    discussed previously.

    Service & support - overall comment

    Not applicable.

    Integration & Deployment - Overall comment

    It was not difficult to set up and install the Outlook plug-ins.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(76)
3.9

Ability to understand your organization's needs

(71)
4.1

Timely and complete response to product questions

(69)
3.9

Pricing and contract flexibility (pricing and terms)

(61)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(90)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(59)
3.9

Ease of integration using standard APIs and tools

(56)
3.8

Quality and availability of end-user training

(71)
3.9

Ease of deployment

(74)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(82)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(67)
3.8

Quality of technical support

(69)
4.0

Quality of peer user community

(63)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(91)
4.3

Telephony

(63)
3.8

Conferencing

(77)
4.4

Messaging

(76)
4.6

Instant Messaging and Presence

(79)
4.7

Clients

(66)
4.0

Interoperability / Integration

(70)
4.0

Administration

(70)
3.9

Hybrid On-Premises / Cloud

(48)
3.8

Mobility Support

(72)
3.9
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

IM/Presence

Web Conferencing

Audio Conferencing

Video Conferencing

Collaboration

Unified Messaging

Telephony

Mobile Client Functions

Contact Center

Other...


What was the nature of your involvement?

Technical Assessment

Functional Assessment

Rollout and Install

Vendor/Product Selection

Executive Sponsor

Maintenance and Support

Vendor Management

User Training

Application Lead

Development/Integration

Other...


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Improve business process agility

Cost management

Improve business process outcomes

Drive innovation

Improve customer relations/service

Enhance decision making

Reduce time to market

Improve compliance & risk management

Improve supplier or partner relations

Drive revenue growth

Other...


What other vendors were considered? Multiple responses allowed.

Cisco

Avaya

Microsoft

IBM

Google

ShoreTel

Interactive Intelligence

Mitel

Unify

Other...


What were the key factors that drove your decision for selecting a vendor?

Pre-existing relationships

Overall cost

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong services expertise

Financial/organizational viability

Strong user community

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

EMEA

Asia/Pacific

Europe, Middle East and Africa

APAC