4 out of 5.0, Reviewed Oct 16, 2016
Implementation went very smoothly. Transitioning staff to the new technology was the largest challenge
Ensure you allow for transition plan, training and movement from staff to the new technology.
Not a fan of client software installed on client devices.
More hands on as they committed to.
Yes, focus more on the transition strategy,
I believe they should have been more hands on during the transition.
3 out of 5.0, Reviewed Oct 5, 2015
Great on the hardware side but the software doesn't work within Citrix
Pick a strong 3rd party delivery partner. We had to switch once during implementation. Make sure you get proof on scenarios that are key for your organization
Easy to use and good price
Does not work within Citrix
Improved their service on the software side.
Ask for proof on working within Citrix. Do not take their word for it.
It would be a 5 if we could get the software aspects working (softphone, etc)
Great on hardware support & service but not so good on the software side
Worked through 3rd party