Loading product reviews...
3.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Mitel but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): MiCollab

    Great in hardware, not so much on software

    Overall Comment

    Great on the hardware side but the software doesn't work within Citrix

    What one piece of advice would you give other prospective customers?

    Pick a strong 3rd party delivery partner. We had to switch once during implementation. Make sure you get proof on scenarios that are key for your organization

    What do you like most about the product or service?

    Easy to use and good price

    What do you dislike most about the product?

    Does not work within Citrix

    What one thing do you wish the vendor did differently?

    Improved their service on the software side.

    If you could start over, what would your organization do differently?

    Ask for proof on working within Citrix. Do not take their word for it.

    Product capabilities - overall comment

    It would be a 5 if we could get the software aspects working (softphone, etc)

    Service & support - overall comment

    Great on hardware support & service but not so good on the software side

    Integration & Deployment - Overall comment

    Worked through 3rd party


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Telephony

(1)
5.0

Conferencing

(1)
5.0

Messaging

(1)
3.0

Instant Messaging and Presence

(1)
3.0

Interoperability / Integration

(1)
2.0
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Audio Conferencing

Telephony


What was the nature of your involvement?

Executive Sponsor


Why did you purchase a Unified Communications solution?

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service


What other vendors were considered? Multiple responses allowed.

Avaya

Cisco

Microsoft


What were the key factors that drove your decision for selecting a vendor?

Product roadmap and future vision

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America