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3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Mitel but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): MiCollab

    Smooth implementation - but could benefit with improved training to help transition staff.

    Overall Comment

    Implementation went very smoothly. Transitioning staff to the new technology was the largest challenge

    What one piece of advice would you give other prospective customers?

    Ensure you allow for transition plan, training and movement from staff to the new technology.

    What do you like most about the product or service?

    Quality

    What do you dislike most about the product?

    Not a fan of client software installed on client devices.

    What one thing do you wish the vendor did differently?

    More hands on as they committed to.

    If you could start over, what would your organization do differently?

    Yes, focus more on the transition strategy,

    Service & support - overall comment

    I believe they should have been more hands on during the transition.


  • 3 out of 5.0, Reviewed

    Product(s): MiCollab

    Great in hardware, not so much on software

    Overall Comment

    Great on the hardware side but the software doesn't work within Citrix

    What one piece of advice would you give other prospective customers?

    Pick a strong 3rd party delivery partner. We had to switch once during implementation. Make sure you get proof on scenarios that are key for your organization

    What do you like most about the product or service?

    Easy to use and good price

    What do you dislike most about the product?

    Does not work within Citrix

    What one thing do you wish the vendor did differently?

    Improved their service on the software side.

    If you could start over, what would your organization do differently?

    Ask for proof on working within Citrix. Do not take their word for it.

    Product capabilities - overall comment

    It would be a 5 if we could get the software aspects working (softphone, etc)

    Service & support - overall comment

    Great on hardware support & service but not so good on the software side

    Integration & Deployment - Overall comment

    Worked through 3rd party


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Telephony

(2)
5.0

Conferencing

(2)
5.0

Messaging

(2)
4.0

Instant Messaging and Presence

(2)
4.0

Clients

(1)
3.0

Interoperability / Integration

(2)
3.0

Administration

(1)
4.0

Mobility Support

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Audio Conferencing

Telephony

Collaboration

IM/Presence

Mobile Client Functions

Unified Messaging

Video Conferencing

Web Conferencing


What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service

Cost management

Drive innovation

Enhance decision making


What other vendors were considered?

Avaya

Cisco

IBM

Microsoft

ShoreTel


What were the key factors that drove your decision for selecting a vendor?

Product roadmap and future vision

Strong customer focus

Breadth of services

Product functionality and performance

Strong consulting partnership

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America