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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on NEC but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Univerge 3C

    Decent product, lacks features.

    Overall Comment

    It did what we needed it to do without much hassle.

    What one piece of advice would you give other prospective customers?

    Try to accomplish the world with this technology. Don't short side what you think it might do.

    What do you like most about the product or service?

    ease of maintenance and staff

    What do you dislike most about the product?

    hardened to what it does. lack of outside technology influence and integration.

    What one thing do you wish the vendor did differently?

    more collaboration tools

    If you could start over, what would your organization do differently?

    We would show value before the business asked for the product. Being more upfront with what we were trying to accomplish.

    Product capabilities - overall comment

    Not very feature rich. Relies too much on a "Telephony" experience instead of an integrated technology platform.

    Service & support - overall comment

    Decent from NEC. Not very many others out there can help with service and support.

    Integration & Deployment - Overall comment

    Very easy to integrate and deploy.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
3.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Telephony

(1)
4.0

Conferencing

(1)
2.0

Messaging

(1)
4.0

Instant Messaging and Presence

(1)
2.0

Clients

(1)
3.0

Interoperability / Integration

(1)
2.0

Administration

(1)
5.0

Hybrid On-Premises / Cloud

(1)
2.0

Mobility Support

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Audio Conferencing

IM/Presence

Mobile Client Functions

Telephony

Unified Messaging


What was the nature of your involvement?

Executive Sponsor

Maintenance and Support

Technical Assessment


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Improve business process outcomes


What other vendors were considered?

Cisco

Microsoft


What were the key factors that drove your decision for selecting a vendor?

Overall cost

Pre-existing relationships


In which region(s) did your deployment take place?