5 out of 5.0, Reviewed Apr 5, 2016
Installation was simple, price was reasonable, functionality was a great fit.
Be sure to understand where you have sufficient POE switches and appropriate QOS on network.
Love easy the system was to implement and use, love the ease with which we can make moves/adds/changes.
4 out of 5.0, Reviewed Dec 8, 2015
Product was as easy to implement and support as it had claimed. Adoption by users was excellent - even among our most vocal opponents.
Find a good partner for implementation. Train users multiple times to improve feature use and adoption. Communicate often.
It works, it has a low TCO for an SMB.
Nothing. We had no issues with Shoretel. Would have liked to see better project management from the VAR.
Wrap a bit more project management and VAR management around the project. I think the results would have been the same but we might meet the original deadlines for implementation.
The product has met our needs and has additional features available for implementation when we choose to expand on what we have.
The system was integrated with Outlook and our Active Directory. All went as planned.
4 out of 5.0, Reviewed Dec 7, 2015
Very responsive and easy to work with.
Spend triple the amount of time you think you spend doing end-user/department interviews.
Ease of use and reseller support.
Formal in-depth training for IT staff.
4 out of 5.0, Reviewed Jun 9, 2015
Tool works as expected