4.3 out of 5.0 (9 ratings)
8 Verified Reviews

ShoreTel

Overall positive

Overall a positive experience. The management portal is easy to navigate, though Shoretel's support structure, where you can only go to authorized resellers for support, can sometimes be frustrating when your authorized reseller isn't readily available or you just need clarification of an issue that should be available in a KB. Most KB information I've found is for Shoretel Sky and not for on-premises deployments.

ShoreTel

ShoreTel Just Works!

The product was as advertised -- no surprises!

ShoreTel

Works as touted

Install was smooth with virtually no issues.

ShoreTel

Brings a lot of great features to the table

The product is pretty good overall, but getting support from shoretel directly is nigh impossible. It's been rock solid reliable and the day-to-day management is very simple. It's as close to "set it and forget it" as I have found

ShoreTel

Smooth implementation - system works well.

Installation was simple, price was reasonable, functionality was a great fit.

ShoreTel

Implementation was easy - this product delivers on it's promises.

Product was as easy to implement and support as it had claimed. Adoption by users was excellent - even among our most vocal opponents.

ShoreTel

Partnered with a top tier reseller and had intimate interactions for ShoreTel executives.

Very responsive and easy to work with.

ShoreTel

Worked as expected

Tool works as expected