Loading product reviews...
3.7 out of 5.0 (3 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Unify but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): OpenScape

    Implementation was slower than expected, mainly because lack of WW vendor support and UX.

    Overall Comment

    One of the best on quality of voice, and stability. Downsize is at User Experience, with complicated menus and configuration. UX is a great opportunity for improvement.

    What do you like most about the product or service?

    Voice quality

    What do you dislike most about the product?

    Complexity for end user

    Service & support - overall comment

    Managed thru 3rd parties in several countries


  • 4 out of 5.0, Reviewed

    Product(s): OpenScape

    Unify provides exceptional and compelling benefits to modernizing telephony.

    Overall Comment

    Experienced minor scope creep and delays in the solution implementation due to lack of architectural impact assessment being performed at the onset of engaging the business and the vendor (RFP process).

    What one piece of advice would you give other prospective customers?

    Consider the benefits for your immediate needs while keeping in mind how the technology must evolve with the business in the next 5 years.

    What do you like most about the product or service?

    Provides extensive improvements and analytics over historic products. The analytics show drive immediate improvements to call center and support personnel for time of resolution of calls and logging/tracking.

    What do you dislike most about the product?

    With respect to innovation and integration, there is considerable potential for the solution to lag behind in comparison to similar products in the industry.

    What one thing do you wish the vendor did differently?

    Elaborated further on core services provided versus what were add-on services. Also, what was provided out-of-the-box in comparison to additional functionality that needed to be built by the Value Added Reseller (development and implementation practice).

    If you could start over, what would your organization do differently?

    Extend the RFP and vetting process by conducting a Proof Of Concept with known on-site dependencies. Understand the SME investment required to sustain internal support and adoption of the solution.


  • 3 out of 5.0, Reviewed

    Product(s): OpenScape

    Not a Unified Front

    Overall Comment

    okay

    What one piece of advice would you give other prospective customers?

    Do your research. Follow-up on references and previous installs. Perform mini-PoCs (proof of concept) with the targeted and other solutions to fully understand the technology.

    What do you like most about the product or service?

    It allowed us to modernize our infrastructure and begin using VoIP.

    What do you dislike most about the product?

    Still many bugs and short comings with product's feature set.

    What one thing do you wish the vendor did differently?

    This was the largest install for the vendor. Additional time was needed to vet through the deployment plan and stability of product.

    If you could start over, what would your organization do differently?

    Solicit additional input from individual agencies, their business models and have a more business driven (i.e. all agencies involved) decision.

    Product capabilities - overall comment

    The product has many features, however, not all requirements are fulfilled for the business.

    Service & support - overall comment

    Continued bugs, failed patches, and system instability really detract from the product's feature set.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

12 months or more

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.3

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.5

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

Telephony

(2)
4.5

Conferencing

(2)
3.5

Clients

(2)
3.5

Interoperability / Integration

(2)
3.5

Administration

(2)
3.5

Hybrid On-Premises / Cloud

(1)
3.0

Mobility Support

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Telephony

Contact Center

Web Conferencing

Audio Conferencing

Collaboration

Unified Messaging


What was the nature of your involvement?

Development/Integration

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service

Other...


What other vendors were considered?

Cisco

Avaya

Microsoft


What were the key factors that drove your decision for selecting a vendor?

Overall cost

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place?

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America