3.2 out of 5 (5 Ratings)
Feb 17, 2017
The product is reliable and the vendor support is adequate. But the product does not keep up with the evolving industry. Unify OpenScape has an Outlook integration module called Fusion. It's not compatible with Outlook 2016 yet causing some issues. Unify should come up with a patch as soon as possible.
Feb 16, 2017
The initial implemenation turned out to be plauged with problems. The original version we used (v4) had more bugs than anticipated. We were moving from older TDM OptiPoint phones and there were issues with difference in how things were done that confused some of our user base, especially receptionist type positions. The training we had didn't cover some of these differences. Over time, as we upgraded to v6 and then v8, many of the original issues were resolved. We have had other issues along the way though.
Aug 15, 2016
One of the best on quality of voice, and stability. Downsize is at User Experience, with complicated menus and configuration. UX is a great opportunity for improvement.
Jun 4, 2015
Experienced minor scope creep and delays in the solution implementation due to lack of architectural impact assessment being performed at the onset of engaging the business and the vendor (RFP process).
Jun 3, 2015