4 out of 5.0, Reviewed Aug 15, 2016
One of the best on quality of voice, and stability. Downsize is at User Experience, with complicated menus and configuration. UX is a great opportunity for improvement.
Complexity for end user
Managed thru 3rd parties in several countries
4 out of 5.0, Reviewed Jun 4, 2015
Experienced minor scope creep and delays in the solution implementation due to lack of architectural impact assessment being performed at the onset of engaging the business and the vendor (RFP process).
Consider the benefits for your immediate needs while keeping in mind how the technology must evolve with the business in the next 5 years.
Provides extensive improvements and analytics over historic products. The analytics show drive immediate improvements to call center and support personnel for time of resolution of calls and logging/tracking.
With respect to innovation and integration, there is considerable potential for the solution to lag behind in comparison to similar products in the industry.
Elaborated further on core services provided versus what were add-on services. Also, what was provided out-of-the-box in comparison to additional functionality that needed to be built by the Value Added Reseller (development and implementation practice).
Extend the RFP and vetting process by conducting a Proof Of Concept with known on-site dependencies. Understand the SME investment required to sustain internal support and adoption of the solution.
3 out of 5.0, Reviewed Jun 3, 2015
Do your research. Follow-up on references and previous installs. Perform mini-PoCs (proof of concept) with the targeted and other solutions to fully understand the technology.
It allowed us to modernize our infrastructure and begin using VoIP.
Still many bugs and short comings with product's feature set.
This was the largest install for the vendor. Additional time was needed to vet through the deployment plan and stability of product.
Solicit additional input from individual agencies, their business models and have a more business driven (i.e. all agencies involved) decision.
The product has many features, however, not all requirements are fulfilled for the business.
Continued bugs, failed patches, and system instability really detract from the product's feature set.