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2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): "Verizon Unified Communications and Collaboration as a Service (UCCaaS)"

    Good product, poor service.

    Overall Comment

    Implementation support very poor.

    What one piece of advice would you give other prospective customers?

    Plan roll-out completely.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Long time to implement.

    What one thing do you wish the vendor did differently?

    Upfront time estimates of implementation.

    If you could start over, what would your organization do differently?

    Choose another vendor. Many delays and obstacles to implementation.

    Product capabilities - overall comment

    Very good.

    Service & support - overall comment

    Once support is engaged, it is fine.

    Integration & Deployment - Overall comment

    Many delays and technical difficulties.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
1.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
1.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Telephony

(1)
4.0

Conferencing

(1)
4.0

Messaging

(1)
4.0

Instant Messaging and Presence

(1)
4.0

Clients

(1)
4.0

Interoperability / Integration

(1)
4.0

Administration

(1)
3.0

Hybrid On-Premises / Cloud

(1)
3.0

Mobility Support

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Audio Conferencing

Unified Messaging

Video Conferencing

Web Conferencing


What was the nature of your involvement?

Vendor/Product Selection


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies


What other vendors were considered?

Alcatel-Lucent

Microsoft


What were the key factors that drove your decision for selecting a vendor?

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.