Loading product reviews...
4.2 out of 5.0 (5 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Wildix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Wildix Unified Communications

    Highly trained technicians, customer focus. performing product

    Overall Comment

    My experience has been very positive. Highly trained technicians, customer focus. performing product.

    What one piece of advice would you give other prospective customers?

    Absolutely choose this product. They have a very clear vision of the future.

    What do you like most about the product or service?

    The product is user friendly. The usability due to the fact that it does not need to install anything on your PC, you just need a browser.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    I would not change anything


  • 4 out of 5.0, Reviewed

    Product(s): Wildix Unified Communications

    Implementing in professional and fast way

    Overall Comment

    uset friendly solution and customer relationship managment

    What one piece of advice would you give other prospective customers?

    don't focus only on big names vendors

    What do you like most about the product or service?

    user friendly and stability

    What one thing do you wish the vendor did differently?

    push more mobile experience

    If you could start over, what would your organization do differently?

    go with unified communications


  • 4 out of 5.0, Reviewed

    Product(s): Wildix Unified Communications

    Great implementation experience due to a short time to production

    Overall Comment

    Follow-Up Issues

    What one piece of advice would you give other prospective customers?

    Build a solid project a prtner, acquire good network skills

    If you could start over, what would your organization do differently?

    Hybrid solution instead of total on-premis platform


  • 4 out of 5.0, Reviewed

    Product(s): Wildix Unified Communications

    Good product, efficient service

    Overall Comment

    The equipment works perfectly and easily allows us to be connected either between offices with rooms

    What one piece of advice would you give other prospective customers?

    try to be more present in the relation ship with customers

    What do you like most about the product or service?

    product

    What do you dislike most about the product?

    cost of assistance

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    No we will do in the same way

    Service & support - overall comment

    Service professional


  • 4 out of 5.0, Reviewed

    Product(s): Wildix Unified Communications

    A product that resolved our problems.

    Overall Comment

    I had a good experience with this vendor. We have also worked together to introduce new features. Our installation was very complicated, so at the beginning there have been some technical issues.

    What do you like most about the product or service?

    Thanks to CDR-View tool, it's possible to monitor and analyse telephony activities, SLA, stats and the activity of call queues and contact center

    What do you dislike most about the product?

    Nothing, I'm satisfied. Perhaps the product functionalities could be expanded.

    Product capabilities - overall comment

    Users have immediate access to all the means of communication and have everything under control.

    Service & support - overall comment

    Some delays in technical support.

    Integration & Deployment - Overall comment

    Once initial technical problems related to the deployment were resolved, we observed boosting of contact center performance.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.4

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(4)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.2

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(4)
4.8

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Telephony

(4)
4.3

Conferencing

(3)
4.0

Messaging

(3)
4.3

Instant Messaging and Presence

(4)
4.8

Clients

(2)
4.0

Interoperability / Integration

(2)
3.0

Administration

(4)
4.3

Hybrid On-Premises / Cloud

(1)
5.0

Mobility Support

(4)
4.0
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Telephony

Collaboration

IM/Presence

Mobile Client Functions

Unified Messaging

Video Conferencing

Web Conferencing

Audio Conferencing

Contact Center


What was the nature of your involvement?

Development/Integration

Vendor/Product Selection

Application Lead

Maintenance and Support

User Training

Functional Assessment

Technical Assessment

Vendor Management


Why did you purchase a Unified Communications solution?

Improve business process agility

Improve customer relations/service

Create internal/operational efficiencies

Improve business process outcomes

Improve supplier or partner relations

Drive innovation


What other vendors were considered?

Alcatel-Lucent

Microsoft

NEC

Avaya

Cisco

Google

Huawei

Interoute

Mitel

Unify

Wildix

Other...


What were the key factors that drove your decision for selecting a vendor?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Strong consulting partnership

Strong customer focus

Overall cost

Pre-existing relationships

Other...


In which region(s) did your deployment take place?

Europe, Middle East and Africa