5 out of 5.0, Reviewed Jul 27, 2016
My responsibilities are spread out across 6 cities in 5 states. As the only IT person for this company, I needed a solution that allowed me to manage all devices in one cloud dashboard. I also get excellent service when I call into the helpline. I have never been put to a robot.
Don't just look at the cost differences. Barracuda may not be the cheapest, but the support you get is invaluable.
Availability of support, and the warranty that comes with the devices.
The price needs to be a bit lower to match competitors pricing.
Never upgrade the firmware to the devices to the "prerelease version when available.' Only do the Latest General Release. Always make sure you have a good backup before you upgrade it.
I have never been put to a robot.
The whole value of the devices is the excellent service and documentation available for these devices.