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unified-threat-management-worldwide barracuda-networks All Markets > Unified Threat Management, Worldwide

Barracuda Networks

5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Barracuda NextGen Firewalls (X and F series)

    Excellent support and great results.

    Overall Comment

    My responsibilities are spread out across 6 cities in 5 states. As the only IT person for this company, I needed a solution that allowed me to manage all devices in one cloud dashboard. I also get excellent service when I call into the helpline. I have never been put to a robot.

    What one piece of advice would you give other prospective customers?

    Don't just look at the cost differences. Barracuda may not be the cheapest, but the support you get is invaluable.

    What do you like most about the product or service?

    Availability of support, and the warranty that comes with the devices.

    What one thing do you wish the vendor did differently?

    The price needs to be a bit lower to match competitors pricing.

    If you could start over, what would your organization do differently?

    Never upgrade the firmware to the devices to the "prerelease version when available.' Only do the Latest General Release. Always make sure you have a good backup before you upgrade it.

    Service & support - overall comment

    I have never been put to a robot.

    Integration & Deployment - Overall comment

    The whole value of the devices is the excellent service and documentation available for these devices.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Create internal/operational efficiencies


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America