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unified-threat-management-worldwide barracuda-networks All Markets > Unified Threat Management, Worldwide

Barracuda Networks

4.7 out of 5.0 (3 ratings)

Reviews Distribution

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Easy to implement & quick support when needed.

    Overall Comment

    Traffic and usage reports are excellent and include graphs. Easy to implement & quick support when needed.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Very affordable email security solution.

    Overall Comment

    The biggest complaint is their lack of transparency when they experiece an outage. In the past three years, they have had two outages that have affected email delivery. In both instances, they have failed to provide any tangible updates on the issue while it is ongoing. Occasionally, we do encounter false positives, but on the whole, it was preventing 1000 spam messages emails per hour when we implemented. By using this service, we've reduced the overhead on our internet connection and internal systems. It also sets us up to easily transition to Office 365.

    What one piece of advice would you give other prospective customers?

    This is a great, affordable product for small and large companies alike. It is easy to implement and it has features that can benefit any company, such as DLP and encryption (Outgoing) included. You can use LDAP to integrate with your domain to make administration easier should you chose to do so.

    What do you like most about the product or service?

    Peace of mind. Prior to implementing this product, I was worried about system performance due to the amount of spam we were receiving. This product instantly alleviated this headache and I’m happy to say that it no longer keeps me awake at night. I’m not saying that this product is 100% foolproof, but in taking a layered approach to security, it’s the first step in protecting our weakest link.

    What do you dislike most about the product?

    The web interface gets bogged down. There are times that it is sluggish. I was told by support that is was due to the rapid increase in customers, but if this is the case, then it's poor planning for a supposedly scalable service.

    If you could start over, what would your organization do differently?

    I would not do anything differently with the product. It has been a solid performer for us.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda NextGen Firewalls (X and F series)

    Excellent support and great results.

    Overall Comment

    My responsibilities are spread out across 6 cities in 5 states. As the only IT person for this company, I needed a solution that allowed me to manage all devices in one cloud dashboard. I also get excellent service when I call into the helpline. I have never been put to a robot.

    What one piece of advice would you give other prospective customers?

    Don't just look at the cost differences. Barracuda may not be the cheapest, but the support you get is invaluable.

    What do you like most about the product or service?

    Availability of support, and the warranty that comes with the devices.

    What one thing do you wish the vendor did differently?

    The price needs to be a bit lower to match competitors pricing.

    If you could start over, what would your organization do differently?

    Never upgrade the firmware to the devices to the "prerelease version when available.' Only do the Latest General Release. Always make sure you have a good backup before you upgrade it.

    Service & support - overall comment

    I have never been put to a robot.

    Integration & Deployment - Overall comment

    The whole value of the devices is the excellent service and documentation available for these devices.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
5.0

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
5.0

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
5.0

Quality and availability of end-user training

(3)
5.0

Ease of deployment

(3)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
5.0

Quality of peer user community

(3)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

End User Support Manager

Executive Sponsor

System Administrator

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance & risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Overall cost

Strong services expertise

Strong user community


In which region(s) did your deployment take place?

North America