5 out of 5.0, Reviewed Dec 7, 2016
Traffic and usage reports are excellent and include graphs. Easy to implement & quick support when needed.
4 out of 5.0, Reviewed Nov 29, 2016
The biggest complaint is their lack of transparency when they experiece an outage. In the past three years, they have had two outages that have affected email delivery. In both instances, they have failed to provide any tangible updates on the issue while it is ongoing. Occasionally, we do encounter false positives, but on the whole, it was preventing 1000 spam messages emails per hour when we implemented. By using this service, we've reduced the overhead on our internet connection and internal systems. It also sets us up to easily transition to Office 365.
This is a great, affordable product for small and large companies alike. It is easy to implement and it has features that can benefit any company, such as DLP and encryption (Outgoing) included. You can use LDAP to integrate with your domain to make administration easier should you chose to do so.
Peace of mind. Prior to implementing this product, I was worried about system performance due to the amount of spam we were receiving. This product instantly alleviated this headache and I’m happy to say that it no longer keeps me awake at night. I’m not saying that this product is 100% foolproof, but in taking a layered approach to security, it’s the first step in protecting our weakest link.
The web interface gets bogged down. There are times that it is sluggish. I was told by support that is was due to the rapid increase in customers, but if this is the case, then it's poor planning for a supposedly scalable service.
I would not do anything differently with the product. It has been a solid performer for us.
5 out of 5.0, Reviewed Jul 27, 2016
My responsibilities are spread out across 6 cities in 5 states. As the only IT person for this company, I needed a solution that allowed me to manage all devices in one cloud dashboard. I also get excellent service when I call into the helpline. I have never been put to a robot.
Don't just look at the cost differences. Barracuda may not be the cheapest, but the support you get is invaluable.
Availability of support, and the warranty that comes with the devices.
The price needs to be a bit lower to match competitors pricing.
Never upgrade the firmware to the devices to the "prerelease version when available.' Only do the Latest General Release. Always make sure you have a good backup before you upgrade it.
I have never been put to a robot.
The whole value of the devices is the excellent service and documentation available for these devices.