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unified-threat-management-worldwide cisco All Markets > Unified Threat Management, Worldwide

Cisco

4.3 out of 5.0 (6 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Implementation and on-going administration is easy, but needs enterprise-centric features.

    Overall Comment

    The product has worked great for us, short of a few DOA and hardware going bad during implementation.

    What one piece of advice would you give other prospective customers?

    Make sure your security roadmap is line with the existing capabilities and future capabilities of the MX product line as best as possible.

    What do you like most about the product or service?

    Ease of configuration and deployment.

    What do you dislike most about the product?

    Lack of enterprise network features and integration with traditional network tools (SNMP, Netflow, 802.1x).

    What one thing do you wish the vendor did differently?

    I wish they were more hands on with us and put some skin in the game as far as initial implementation is concerned.

    If you could start over, what would your organization do differently?

    Asked the vendor more questions around how aggressive they were going to be towards implementing enterprise features within their product. Designed our Data center implementation of the security appliances differently.

    Service & support - overall comment

    Solving complex issues can take anywhere from a few days to months. At times their support is unresponsive for complex issues that await feedback from them. I have had to prod them for status updates in order to get things moving. On most small issues they are very responsive and able to resolve quickly.

    Integration & Deployment - Overall comment

    This was mostly internal. We relied on the vendor when we had problems.


  • 5 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Speedy implementation, speedy changes, and speedy recovery.

    Overall Comment

    Meraki MX appliances are easily implemented and deployed. The cloud management functionality is great for speeding up the implementation time and gives us agility when changes are required.

    What one piece of advice would you give other prospective customers?

    If you can purchase the advanced security bundle that includes everything with the MX.

    What do you like most about the product or service?

    Ease of use and agility of the product to make changes.

    What do you dislike most about the product?

    Changes in feature functionality as fast as I would like it to be.

    What one thing do you wish the vendor did differently?

    Ability to license differently within their organizational structure.

    If you could start over, what would your organization do differently?

    Replace our existing firewalls with the Meraki MX firewalls.

    Service & support - overall comment

    Support was great in all areas from implementation to after go live.

    Integration & Deployment - Overall comment

    You see it all in one dashboard.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Expensive implementation, but worth the benefits.

    Overall Comment

    Overall, it is high quality and the best out there, but very expensive.

    What do you like most about the product or service?

    that it was reliable.

    If you could start over, what would your organization do differently?

    get more pre-approved budget in place for secure and reliable IT products.

    Product capabilities - overall comment

    Overall, this is a great product to have. They don't take care of you like a VIP client, so if you're not looking for that and you have a nice budget, go with them!

    Service & support - overall comment

    Support was not that great. Service of product was great.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Leverage underutilized resources to improve customer service.

    Overall Comment

    Solution is excellent. Vendor support could've been better.

    Service & support - overall comment

    had to ask repeatedly for help.

    Integration & Deployment - Overall comment

    it took a while to get the product working with our WAN vendor.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Extremely effective and easy to use

    Overall Comment

    What you see is what you get. Nothing extraordinary. the box doesn't work wihout the appropriate licensing.

    What one piece of advice would you give other prospective customers?

    Evalaute other products in the market as well.

    What one thing do you wish the vendor did differently?

    try to involve together.

    If you could start over, what would your organization do differently?

    Might have evaluated more products.


  • 5 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Easy configuration & installation. Excellent administrative and analytical tools.

    Overall Comment

    Equipment delivered everything as promised.

    What do you like most about the product or service?

    Ease of configuration/installation.

    Product capabilities - overall comment

    Gives us complete network control and provides an incredible amount of analytical information.

    Service & support - overall comment

    Still in early stages of deployment.

    Integration & Deployment - Overall comment

    Not yet completely deployed. So far, so good.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.0

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.3

Ease of integration using standard APIs and tools

(4)
2.8

Quality and availability of end-user training

(5)
3.6

Ease of deployment

(5)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(5)
3.8

Quality of peer user community

(5)
3.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.8
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Implementation, Maintenance or other IT support

System Administrator

Analytics User

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America