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unified-threat-management-worldwide cisco All Markets > Unified Threat Management, Worldwide

Cisco

4.1 out of 5.0 (12 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Replace MPLS with site to site VPN.

    Overall Comment

    We love the easy VPN feature. We replaced our MPLS and replaced it with just DIA.

    What one piece of advice would you give other prospective customers?

    Research the products, make sure it will do what you need, and create a deployment strategy.

    What do you like most about the product or service?

    The ease of management. The configuration management is cloud based and accessible from any device, even my cell phone. I can create firewall rules without having to VPN in to access the device.

    What do you dislike most about the product?

    The firewall rule is default "allow all" rather than default deny all.

    What one thing do you wish the vendor did differently?

    Allow VPN from the MX appiances to the Amazon VPC that was routable from all of the MX appliances and not just one.

    If you could start over, what would your organization do differently?

    Create templates earlier in the deployment process for easier and faster deployments.

    Service & support - overall comment

    Support is top notch.


  • 1 out of 5.0, Reviewed

    Product(s): ASA 5500-X Series

    Cisco Support is terrible if you are not a CCNE

    Overall Comment

    I purchased an ASA5516-x with Firepower services several months ago, I have the ASA installed but I still have not been able to download the Firepower Management Console. Cisco and my 3rd party vendor have had one issue after another. Have had several different people with Cisco trying to help and no one talks to each, I keep having to send the same info over and over again, and they keep asking me technical questions that I don't know.

    What one piece of advice would you give other prospective customers?

    Don't go with Cisco unless you have Cisco network engineers on your staff.

    What do you like most about the product or service?

    That Palo Alto has a migration tool for Cisco ASA's.

    What do you dislike most about the product?

    The customer service

    What one thing do you wish the vendor did differently?

    Better customer support.

    If you could start over, what would your organization do differently?

    I will be taking the loss that I spent on the ASA and the Firepower services and going with a different vendor even though it means I will have to manage the firewall myself instead of the MSP that I'm paying to do it.


  • 5 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Excellent performance, great visibility and secure

    Overall Comment

    Excellent response and service from the vendor, very cost competitive

    What one piece of advice would you give other prospective customers?

    Great product, understand the pricing model and licensing, there are many caveats

    What do you like most about the product or service?

    Visibility into the networks, easy of support and deployment, centralized cloud management

    What do you dislike most about the product?

    Lack of SSL decryption

    What one thing do you wish the vendor did differently?

    Honor pricing negotiated for a complete rollout that was purchased over time vs. discounting each order.

    If you could start over, what would your organization do differently?

    Buy in bulk for better discounting, we spread this over a 12 month period.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Meraki Z1 Teleworker Gateway - Very convenient for telecommuters needing VPN Solution

    Overall Comment

    The remote management of the teleworker gateways has worked wonderfully - we only run into issues whenever the local ISP loses connectivity and it takes multiple reboots of the Meraki Z1 appliance to come back online. The devices allow us to use a managed VPN connection which allows our remote workers to do their jobs as if they were in our office, and it increases productivity by allowing employees to work anywhere. The Z1 has wireless capability as well, so we can configure them for the users to have WiFi as part of the VPN.

    What one piece of advice would you give other prospective customers?

    test your management appliance first

    What do you like most about the product or service?

    convenience

    What do you dislike most about the product?

    occasional connectivity issues after previous loss and subsequent restoration of local ISP internet connectivity

    What one thing do you wish the vendor did differently?

    there is nothing I wish the vendor did differently

    If you could start over, what would your organization do differently?

    test the implementation on more heavy-data utilization situations


  • 3 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Meraki on the Go

    Overall Comment

    Fairly new for our firm so have been proceeding cautiously. Sales team is great at presenting the options and capabilities. Enterprise management portal appears straight forward, would be nice to have more customizable organizational structure availabe for multi site firms.

    What one piece of advice would you give other prospective customers?

    Go through the proof of concept first prior to changing architecture and implementing in production

    What do you like most about the product or service?

    Flexibility and ease in deploying

    What do you dislike most about the product?

    lack of understanding around security

    What one thing do you wish the vendor did differently?

    Conducted a POC

    If you could start over, what would your organization do differently?

    Dug into the security further

    Service & support - overall comment

    Been able to roll out to multiple sites


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Good for a Basic Firewall, but Look Elsewhere if you Want Full Firewall Manageability

    Overall Comment

    The Meraki MX64 firewall appliance is a decent firewall for a small, remote site. The layer-7 visibility it has is quite good and easy to use. The box is cloud managed and is relatively simple to setup and monitor. If you're looking for full functionality in the firewall though, look elsewhere. The firewall mangement piece is alright for a very basic setup, but start putting many rules in and it becomes cumbersome. It does however come with threat prevention built in (if you purchased the license) which is a nice add-on to improve security.

    What one piece of advice would you give other prospective customers?

    Evaluate it first in house and make sure it has the features you want. As they say, Meraki gives you about 80% of the features of its competitors, but at a better price point and with simpler management.

    What do you like most about the product or service?

    The layer-7 visibility.

    What do you dislike most about the product?

    Its firewall rules interface.

    What one thing do you wish the vendor did differently?

    Better firewall rules interface.

    If you could start over, what would your organization do differently?

    We would probably stick with Palo Alto firewalls if fund are available. While some of the layer-7 information is easier to look at on the Meraki, the Palo Altos (even the entry level ones) have better firewall features and manageability. For basic installations though, the Meraki is a good option.

    Service & support - overall comment

    I haven't needed to use their support for this product.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Implementation and on-going administration is easy, but needs enterprise-centric features.

    Overall Comment

    The product has worked great for us, short of a few DOA and hardware going bad during implementation.

    What one piece of advice would you give other prospective customers?

    Make sure your security roadmap is line with the existing capabilities and future capabilities of the MX product line as best as possible.

    What do you like most about the product or service?

    Ease of configuration and deployment.

    What do you dislike most about the product?

    Lack of enterprise network features and integration with traditional network tools (SNMP, Netflow, 802.1x).

    What one thing do you wish the vendor did differently?

    I wish they were more hands on with us and put some skin in the game as far as initial implementation is concerned.

    If you could start over, what would your organization do differently?

    Asked the vendor more questions around how aggressive they were going to be towards implementing enterprise features within their product. Designed our Data center implementation of the security appliances differently.

    Service & support - overall comment

    Solving complex issues can take anywhere from a few days to months. At times their support is unresponsive for complex issues that await feedback from them. I have had to prod them for status updates in order to get things moving. On most small issues they are very responsive and able to resolve quickly.

    Integration & Deployment - Overall comment

    This was mostly internal. We relied on the vendor when we had problems.


  • 5 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Speedy implementation, speedy changes, and speedy recovery.

    Overall Comment

    Meraki MX appliances are easily implemented and deployed. The cloud management functionality is great for speeding up the implementation time and gives us agility when changes are required.

    What one piece of advice would you give other prospective customers?

    If you can purchase the advanced security bundle that includes everything with the MX.

    What do you like most about the product or service?

    Ease of use and agility of the product to make changes.

    What do you dislike most about the product?

    Changes in feature functionality as fast as I would like it to be.

    What one thing do you wish the vendor did differently?

    Ability to license differently within their organizational structure.

    If you could start over, what would your organization do differently?

    Replace our existing firewalls with the Meraki MX firewalls.

    Service & support - overall comment

    Support was great in all areas from implementation to after go live.

    Integration & Deployment - Overall comment

    You see it all in one dashboard.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Expensive implementation, but worth the benefits.

    Overall Comment

    Overall, it is high quality and the best out there, but very expensive.

    What do you like most about the product or service?

    that it was reliable.

    If you could start over, what would your organization do differently?

    get more pre-approved budget in place for secure and reliable IT products.

    Product capabilities - overall comment

    Overall, this is a great product to have. They don't take care of you like a VIP client, so if you're not looking for that and you have a nice budget, go with them!

    Service & support - overall comment

    Support was not that great. Service of product was great.


  • 4 out of 5.0, Reviewed

    Product(s): Meraki MX appliances

    Leverage underutilized resources to improve customer service.

    Overall Comment

    Solution is excellent. Vendor support could've been better.

    Service & support - overall comment

    had to ask repeatedly for help.

    Integration & Deployment - Overall comment

    it took a while to get the product working with our WAN vendor.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(12)
3.8

Ability to understand your organization's needs

(10)
3.9

Timely and complete response to product questions

(10)
4.1

Pricing and contract flexibility (pricing and terms)

(10)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.8

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.0

Ease of integration using standard APIs and tools

(8)
3.3

Quality and availability of end-user training

(9)
3.9

Ease of deployment

(11)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
4.1

Quality of technical support

(10)
3.8

Quality of peer user community

(9)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
3.9
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Analytics User

Development/Integration

Executive Sponsor

Technical assessment

Vendor Management

End User Computing Stakeholder

End User Support Manager

Functional Assessment

Technical Assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve business process agility

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Strong services expertise

Breadth of services

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America