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unified-threat-management-worldwide dell All Markets > Unified Threat Management, Worldwide

Dell

3.8 out of 5.0 (6 ratings)

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We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Dell SonicWALL SuperMassive 9000 Series

    Changing culture by changing firewall vendor.

    Overall Comment

    dell sonicwall team is involved at all levels. product managers, architects, executives. we wirked yogether to chsnge the status quo of hiw we do security.

    What one piece of advice would you give other prospective customers?

    the technology works. the staff will resist the change and make a good idea fail. dont under estimate the people part of innovation. wirk i

    What do you like most about the product or service?

    easy to expand. very modular, flexibile.

    What do you dislike most about the product?

    smaller market share than other NGF technology.

    What one thing do you wish the vendor did differently?

    work the people part of change into the new technology and vendor shift.

    If you could start over, what would your organization do differently?

    involve budget prople on what a proof of concept innovation project does for the entire orgsnizstion. keep working the people change aspect in every psry of IT change.


  • 4 out of 5.0, Reviewed

    Product(s): Dell SonicWALL SuperMassive 9000 Series

    Super massive!

    Overall Comment

    Customer support for supermassive series appears different than support for lower end models. I have had some issues with support, other times great fast support.

    What one piece of advice would you give other prospective customers?

    If you have hundreds of objects to add, learn the CLI. CLI changes can be done with cut and paste (like from an excel spreadsheet). or automated using Unix expect scripts

    What do you like most about the product or service?

    no performance problems.

    What do you dislike most about the product?

    Customer service.

    What one thing do you wish the vendor did differently?

    tech support

    If you could start over, what would your organization do differently?

    Create more networking zones so that security policies can be applied (and disabled) on a more granular basis.

    Product capabilities - overall comment

    Capable and powerful security device. Good ease of use.

    Service & support - overall comment

    Good support

    Integration & Deployment - Overall comment

    Easy to integrate into network


  • 4 out of 5.0, Reviewed

    Product(s): Dell SonicWALL Network Security Appliance (NSA)

    SonicWall NSA series firewalls are cost effective but lacking some enterprise features

    Overall Comment

    The NSA products are not a top tier firewall and are missing some critical capabilities, like the ability to support dual power supplies.

    What one piece of advice would you give other prospective customers?

    Carefully review the specs to ensure the devices selected will meet enterprise requirements.

    What do you like most about the product or service?

    N/A

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Provide a more consultative approach to the equipment sale

    If you could start over, what would your organization do differently?

    I would have just purchased a Cisco ASA instead even with the higher cost.

    Service & support - overall comment

    the firewall works and meets basic requirements but may not be best for all situations.


  • 5 out of 5.0, Reviewed

    Product(s): Dell SonicWALL Network Security Appliance (NSA), Dell SonicWALL SuperMassive 9000 Series

    Implementation was easy and product performed flawlessly in HA mode.

    Overall Comment

    Dell performed a pre-assessment at no charge to determine the sizing requirements for our environment.

    What one piece of advice would you give other prospective customers?

    Make sure you size your environment properly prior to purchase.

    What do you like most about the product or service?

    Price, features and support costs.

    What do you dislike most about the product?

    Happy with purchase decision.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Would have moved to this solution earlier.

    Service & support - overall comment

    Things went exactly as planned.

    Integration & Deployment - Overall comment

    We performed the integration internally with support from the vendor.


  • 1 out of 5.0, Reviewed

    Product(s): Dell SonicWALL Network Security Appliance (NSA)

    Great feature set, but unable to execute.

    Overall Comment

    Constant stability issues. Vendor acknowledged bugs that affected the service for months at a time. Daily service interruptions and frustrating UI.

    What one piece of advice would you give other prospective customers?

    Shop around.

    What do you like most about the product or service?

    Feature set.

    What do you dislike most about the product?

    Instability. Log analysis was very painful.

    What one thing do you wish the vendor did differently?

    Actually QA the product. Deliver on the services promised.

    If you could start over, what would your organization do differently?

    More thorough evaluation to ensure we knew what we were getting into.

    Product capabilities - overall comment

    Product, on paper, is capable. Not in the real world though.

    Service & support - overall comment

    Support was unable to solve our issues.

    Integration & Deployment - Overall comment

    Integrated with AD for logon information. That was it for us.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Dell SonicWALL Network Security Appliance (NSA)

    Works Well in High Availablity, Support Needs Improvement.

    Overall Comment

    Product is solid. Support is weak to lousy.

    What one piece of advice would you give other prospective customers?

    Solid Product. If you need help, consider other products.

    What do you like most about the product or service?

    Cost and reliability. Usually, works forever.

    What do you dislike most about the product?

    Hours wasted on the phone getting real support.

    What one thing do you wish the vendor did differently?

    Improve time to actual support (cut the red tape for beginner people). Also would add a cloud control feature for firmware updates, programming across many sonicwalls and backup configurations.

    If you could start over, what would your organization do differently?

    Take support into account. Sonicwall Support has always been week and very costly time wise. I would put emphasis on choosing a good support structure.

    Service & support - overall comment

    Every time you call in you are faced with did you turn the key, did you plug it in, did you see lights blinking, did you check your connections, did you put the latest firmware on it.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
3.6

Pricing and contract flexibility (pricing and terms)

(5)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.2

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.4

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(4)
4.3

Ease of deployment

(6)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
3.3

Quality of technical support

(6)
3.5

Quality of peer user community

(6)
2.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Vendor/Product Selection

Development/Integration

Functional Assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Cost management

Drive innovation

Improve compliance & risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America