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unified-threat-management-worldwide fortinet All Markets > Unified Threat Management, Worldwide

Fortinet

4.4 out of 5.0 (9 ratings)

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We have aggregated ratings data on Fortinet but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - UTM

    Most intuitive UTM I've ever implemented/managed

    Overall Comment

    The product itself has been rock-solid. The updates are fairly regualar and appear to have gone through thoorough QA before release; we've not had issues with an update since we purchased 4 years ago. Product support can be sketchy at times.

    What one piece of advice would you give other prospective customers?

    I would advise getting the highest level of support. When you need support on this device, you usually need it NOW.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Support. They are not the worst I've dealt with, but they could use some more trained support staff.

    What one thing do you wish the vendor did differently?

    Provided more available and knowledgeable support.

    If you could start over, what would your organization do differently?

    I don't know that we would do anything differently. Implementation was a breeze.


  • 4 out of 5.0, Reviewed

    Product(s): FortiAnalyzer

    FortiAnalyzer has had some pretty major facelifts in the recent years.

    Overall Comment

    Fortinet is a very friendly and responsive vendor to work with.

    What one piece of advice would you give other prospective customers?

    DA only meets specific requirements. have a clear roadmap of what you want of the tool now and 2 years down the raod and 5 years down the road. See if the product has a roadmap.

    If you could start over, what would your organization do differently?

    Look at other tools as well.


  • 5 out of 5.0, Reviewed

    Product(s): FortiClient, FortiGate - UTM, FortiManager, Other...

    Pound for pound, dollar for dollar, these products can't be beat!

    Overall Comment

    Fortinet provides products that are extreamly easy to implement, come packed with lots of features (out of the box), perform well and are extreamly cost effective.

    What do you like most about the product or service?

    Cost, Features and funtionality...

    What do you dislike most about the product?

    Tier I support is painful... The training (self-paced) that would allow network engineers t by-pass Tier I is uncharectoristically expensive compared to their products.

    What one thing do you wish the vendor did differently?

    In a lot of ways, they still play small ball which is why they struggle to gain more market share.

    If you could start over, what would your organization do differently?

    If we had to start over, we would have implemented and standardized on Fortinet products more quickly versus a pace that was tied to tech refresh.

    Service & support - overall comment

    local sales engineers are knowledable and sray engaged after the sale...


  • 5 out of 5.0, Reviewed

    Product(s): FortiAnalyzer, FortiGate - UTM, FortiManager, Other...

    Easy implementation and management.

    Overall Comment

    Fortinet allowed us consolidate security services. Easy management and integration with a high performance.

    What one piece of advice would you give other prospective customers?

    Consider the choice of a experienced partnet to help you to choice the right model. Compare products and the services offered with your requirements. You have the option to try it.

    What do you like most about the product or service?

    It is easy to manage. Easy to upgrade. There is a lot of technical documentation. It is in constant improvement.

    What do you dislike most about the product?

    There is no important disadvantages. There are upgrades every few months, you don't must to let too time between upgrades or you will need to make many steps to be updated.

    If you could start over, what would your organization do differently?

    We have been helped by the partner correctly in each step we have done while the implementation. No major changes.


  • 5 out of 5.0, Reviewed

    Product(s): FortiAnalyzer, FortiClient, FortiGate - UTM, FortiManager

    Awesome GUI and "Cookbook" Tutorials

    Overall Comment

    The entire implementation - hardware (FortiGates), virtual machine software (Forti Analyzer and FortiManager) and software (FortiClient for Anti-malware, compliance, and remote connection (IPSec-VPN) was smooth and very quick to fulfill our company expectations. 100% out of the box.

    What one piece of advice would you give other prospective customers?

    The firewall speed as well the GUI and Fortiguard features are impressive. DLP, VPN, IPS & Application control, web filtering and device authentication are our best features. (But the Forticlient Compliance feature is awesome).

    What do you like most about the product or service?

    The Fortiguard features (Web Filtering, Cloud Applications, DLP sensors and Antivirus are great). If you look at the Forti Analyzer features, monitoring and real-time Fortiview will allow you to identify easily where your bandwidth is going. HA is awesome and VPN Site to Site are super easy to implement.

    What do you dislike most about the product?

    Because of many features offered out of the box, I have to study more and more. (it is not a bad thing though)

    What one thing do you wish the vendor did differently?

    Improve the WiFi radio, is very slow.


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - UTM

    Unified Threat Management model is key to productivity and savings.

    Overall Comment

    This implementation saved us a tremendous amount of risk and exposure that we had taken on with another manufacturer, Cisco. We are not a high-dollar outfit, so our move to Cisco three years earlier had a lot of holes in it. Cisco charges for all of the modules a la carte, so we hadn't purchased antivirus or IDS or VPN or mobile VPN or web filtering. On account of this, we had malware active in our environment that had gotten in on Cisco's watch, but Fortigate found it and gave us the ability to shut it down. Also, we saved a lot with web filtering from the firewall and we saved a lot with VPN allowed for as many devices as the hardware could handle rather than paying for each seat individually or each device individually. The Unified Threat Management model took us from a "nickel and dime" expense relationship with Cisco to a one-stop-shop for our gateway firewall.

    What one piece of advice would you give other prospective customers?

    Don't disregard smaller players in the game just because they don't have the big name. The big name led us astray and did us a disservice. Consider what a smaller player can do for you.

    What do you like most about the product or service?

    It is rock solid with very little maintenance necessary. In addition, the maintenance that is required is done through an intuitive graphical interface rather than proprietary command line syntax.

    What do you dislike most about the product?

    It didn't seem that the hardware performance matched what we were expecting. With two processors, I felt we had adequately planned for all we were expecting it to do. In the end, we added more memory, but still found ourselves scraping by even with two processors.

    What one thing do you wish the vendor did differently?

    Chose a higher-end model of the same vendor.

    If you could start over, what would your organization do differently?

    We would choose a higher-end model, but stay with Fortinet. Our only regret is that the model we chose barely had enough horsepower to do all the things we wanted it to do. Fortinet was still the right decision, but I would have gone up a tier in hardware.


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - UTM

    Overall a good product, cost effective and has capability to grow with us.

    Overall Comment

    Firewalls are in place and functioning properly. However, less granular data is available to Netflow monitoring than with previous solution (Cisco ASA's). Also, logs had to be normalized in order to work with our SIEM.

    What one piece of advice would you give other prospective customers?

    Look at the other offerings from Fortinet and decide if there are gains to be had from leveraging several of their solutions in tandem. In our case, we had a need for WAP upgrades, VPN upgrades, URL filtering, and AV upgrades. Fortinet offered reasonable cost solutions for each of these and we were able to take advantage of this by replacing several non-integrated solutions with their platform.

    What do you like most about the product or service?

    The integration between Fortigate, Forticlient, and their other solutions. Cost was also a plus.

    What do you dislike most about the product?

    Not quite a well known as the Cisco ASA's, we found less consultants who were familiar with this product or that had a deep enough knowledge to deliver what we needed.

    What one thing do you wish the vendor did differently?

    Provide more detail via NetFlow to our monitor system. We have lost some details and have had to work to get more information from the system.

    If you could start over, what would your organization do differently?

    I think we would have more familiarity with the management of the product before we implemented. We have a 3rd party managing the firewalls on our behalf, but there are still areas we need to understand more fully in order to maximize our investment and ensure that the 3rd party is effectively managing these for us.

    Service & support - overall comment

    We are using a 3rd party to manage the devices for us, so we do not deal directly with Fortinet for support


  • 4 out of 5.0, Reviewed

    Product(s): FortiAnalyzer, FortiGate - UTM, FortiManager, Other...

    Solid Product.

    Overall Comment

    FortiGates are reliable and reasonably easy to support, provide decent security/detection value in the UTM role. Advice: Start using the FortiManager exclusively when deploying because it's very hard to retrofit it on if you have been managing any devices individually. The FortiAnalyzer is a half decent mini-SIEM specific to Fortigates, but if you have a well configured SIEM with enough capacity to manage the FortiGate logs, you could probably skip having it.

    What one piece of advice would you give other prospective customers?

    Make sure you are prepared to automate your management of any significant number of these things. If not via the FortiManager, then write good SSH scripts in their CLI for your common operations (e.g. blocking new malicious/phishing websites our intel detects).

    What do you like most about the product or service?

    The Application Control feature is a fascinating view into the real uses of the network traffic passing through, a view you do not get merely trying to look at Layer 4 indicators.

    What do you dislike most about the product?

    They don't write the best/most exhaustive documentation. Trying to learn how their CLI language works from their documentation is pretty difficult. What they have is ok, but it needs to go further.

    If you could start over, what would your organization do differently?

    Deploy using the devices integrated into the FortiManager and only making changes through it right out of the gate.

    Service & support - overall comment

    ok


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.6

Ability to understand your organization's needs

(7)
4.4

Timely and complete response to product questions

(7)
4.7

Pricing and contract flexibility (pricing and terms)

(7)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.6

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(5)
4.2

Quality and availability of end-user training

(5)
3.8

Ease of deployment

(7)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(7)
4.1

Quality of technical support

(7)
4.1

Quality of peer user community

(6)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Vendor/Product Selection

Analytics User

Executive Sponsor

System Administrator

Vendor Management

Technical assessment

User Training

Analytics Team Leader

Application Lead

Development/Integration

End User Computing Stakeholder

End User Support Manager

Functional Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance & risk management

Cost management

Drive innovation

Improve customer relations/service

Improve business process agility

Drive revenue growth

Improve business process outcomes

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Breadth of services

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa