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unified-threat-management-worldwide sophos All Markets > Unified Threat Management, Worldwide

Sophos

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Sophos but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Sophos SG UTM

    Implementation was easy, great switch from Cisco!

    Overall Comment

    The Sophos UTM solution was easy to implement. There were some quirks moving from ASA firewalls, but the vendor was able to easily help us translate.


  • 4 out of 5.0, Reviewed

    Product(s): Sophos SG UTM

    Sophos UTM Appliance

    Overall Comment

    Product works very well for its intended purpose. There were a couple of bad firmware updates over the years we have had the device, but the issues were resolved quickly and efficiently.

    What one piece of advice would you give other prospective customers?

    Find the correct size for your organization and get the next one up. That way you are sure to retain existing throughput if new features are released that take up more processing power and memory.

    What do you like most about the product or service?

    Easy to use and configure. Plenty of knowledgebase articles if you need assitance on a topic.

    If you could start over, what would your organization do differently?

    Nothing. Implementation went smoothly and configuration was relatively simple.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Technical assessment

Implementation, Maintenance or other IT support

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Improve compliance & risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Pre-existing relationships


In which region(s) did your deployment take place?

North America