Browse All Markets

Reviews for Utilities Customer Information Systems

What is utility billing and customer information system software?

The customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) such as account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, payment processing. On the customer service side, CISs support multiple client interaction channels such as call center, interactive voice response/voice response units (IVR/VRUs) and SMS — as well as customer self-service needs. In a competitive market, a CIS product also needs to enable data exchanges with other market participants (such as metering service companies, network companies, competitive retailers/suppliers and market operators).

Vendor Reviews

Select a vendor to view user ratings and reviews.

Email this page
Overall Peer Rating

User satisfaction

1 2 3 4 5
1 2 3 4 5
  < 5 reviews
  ≥ 5 reviews