3.8 out of 5 (10 Ratings)

10 Verified Reviews

Utilities Customer Care & Billings (CC&B)

Easy and timely implementation.

The project was on target, came within budget and the implementation was easy. Consultants were easy to work with and knowledgeable. Projects leads came in prepared and know our business process and procedures.

Utilities Customer Care & Billings (CC&B)

Implementation was successful but resizing created an issue for desktop applications.

Oracle Cc&B version 2.5.1 was implemented in July 2016. We were the first ones to implement this version. Even though we found a number of bugs at the beginning we are ready to apply SP2. The application seems to be stable at this time but the resizing of the pages to accomodate the mobile devices seems to be an issue for the desktop applications.

Utilities Opower Customer Experience, Utilities Opower Customer Service

Keeping change atop of mind

We have received the savings we were looking for despite some challenges to our specific implementation. we are hoping to use new approaches to garner future savings, and are looking for Oracle to be a trusted partner in this work. We turned out to be a little more conservative than we thought with the implementation (risk adverse).

Utilities Customer Care & Billings (CC&B)

Out of the box functionality will hopefully be better in the new versions.

What seems like simple functionality is not available in 2.2 but hopefully will be when we upgrade to version 2.5.

Utilities Customer Care & Billings (CC&B)

Complex implementation with positive results.

We had solid support from our Oracle partner. Our 3rd party integrator had some solid knowledge in some areas and gaps in knowledge in other areas.

Utilities Customer Care & Billings (CC&B)

Implementation was challenging but met the core objectives

Difficult to implement and challenging implementation. Stabalized now.

Utilities Customer Care & Billings (CC&B)

Familiar Concepts

It was helpful that we were already familiar with the concepts of CCB as we had been on PeopleSoft for 13 yrs

Utilities Customer Care & Billings (CC&B), Other...

Implementation was difficult, and base product needs to evolve

Consulting services has been strong in some cases and weak in others. Implementation was okay, and some consulting support has been good when transferring knowledge to customer, but some post production support has been weak

Utilities Customer Care & Billings (CC&B)

Pretty smooth and successful implementation

Version 2.4 is good but the newer versions of Oracle CC&B aRE cobol FREE AND WE ARE LOOKING TO UPGRADE TO THAT.

Utilities Customer Care & Billings (CC&B)

implementation went well, we are still working out the kinks 3 months later

Oracle was available to help in the process but we also did not use some of Oracles product functionailty because the system integrator did not know how to implement