4.1 out of 5 (14 Ratings)
Mar 9, 2017
Overall experience with Riverbed has been good. Tech support is knowledgeable and response times are usually very quick. Our support engineer is usually very accessible if I need quick and/or escalated support, otherwise, when going through normal support channels it has usually been a good experience.
Mar 1, 2017
Extremely professional team - both Sales and SE Committed and consistent follow ups Partnered as if its their own setup versus just to complete a sale Understood business complexity, timelines and willing to put client's interest ahead of their own Excellent technology and delivered RIO in less than a year as projected and helped alleviate costly bandwidth upgrades
Jan 17, 2017
The Riverbed deployment was a great success. It is a solution that I would recommend again.
Jan 13, 2017
Great product and was easy to deploy. We have over 55 units currently in production. Only issue seems to be harddrives blow out from constant writes and rewrites. Units are starting to show their age, but Riverbed has not provided a good replacement strategy. No good direction in SDWAN or Cloud and WAN Optimization may no longer be a requirement for us. Current plans are to retire the Riverbeds without replacement. The company seems confused about their direction and focus. The addition of OpNet and WireShark seems to have misdirected the company/
Dec 15, 2016
At first technology leader, but as time moved along solution got more expensive, yet competitors closed the gap. Support is extremely poor. Typically have incidents lasting weeks while trying to resolves issues. The support teams spend time pointing fingers internally. Instead of resolving incidents, sales tries to sell us other products to resolve issues with products already purchased.
Dec 15, 2016
Once configured, the device is self-maintaining.
Dec 7, 2016
implemented and realized initial optimization as expected
Dec 7, 2016
Imediately improved application performance and were able to demonstrate value to the business. Key was bringing in applications teams early and often to provide metrics and help champion the initiative
Dec 5, 2016
Not always bringing best technical experts - more a technology provider than a businss partner. Excellent technologyd delivering great value on bandwidth.
Nov 28, 2016
Purchased three 7070 WAN optimizers for my data center. WAN optimization is between 20-75% depending on application/protocol. Product can increase latency / slow performance on some protocols / applications that are encrypted. Meed to create bypass rules for those to avoid the issue