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wan-optimization riverbed All Markets > WAN Optimization

Riverbed

4.2 out of 5.0 (6 ratings)

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We have aggregated ratings data on Riverbed but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral

    Technology great, needs better consulting

    Overall Comment

    Not always bringing best technical experts - more a technology provider than a businss partner. Excellent technologyd delivering great value on bandwidth.

    What one piece of advice would you give other prospective customers?

    Look at making part of a organization tool.

    What do you like most about the product or service?

    Value to reducing bandwidsth.

    What do you dislike most about the product?

    See above.

    What one thing do you wish the vendor did differently?

    Provide better consulting.

    If you could start over, what would your organization do differently?

    Evaluate the entire suite not just a small part.


  • 5 out of 5.0, Reviewed

    Product(s): SteelHead

    scoping, Implementation was simple. product works well.

    Overall Comment

    Purchased three 7070 WAN optimizers for my data center. WAN optimization is between 20-75% depending on application/protocol. Product can increase latency / slow performance on some protocols / applications that are encrypted. Meed to create bypass rules for those to avoid the issue


  • 4 out of 5.0, Reviewed

    Product(s): SteelHead

    We see an imediate improvement of bandwidth and performance as soon as we deploy it.

    Overall Comment

    Riverbed has been a good solid product for my company. It takes a little more daily/weekly management than we prefer, but overall we like the results we get. We see an immediate improvement of bandwidth and application performance as soon as we deploy the solution at a location.

    What one piece of advice would you give other prospective customers?

    Applications change so fast, make sure you keep the product updated and tuned to your environment to gain the maximum results.

    What do you like most about the product or service?

    It works well and they are constantly updating the product to keep up with the change application environment.

    What do you dislike most about the product?

    This is a good product, but over time can get pretty expensive, especially if you try to deploy to all locations.

    What one thing do you wish the vendor did differently?

    The Steelhead solution is good, but must have a unit at both ends of the circuit and the cost can rise quickly with many locations. It would be nice if they had more options in the VM space.

    If you could start over, what would your organization do differently?

    Dedicate more resources to keep the product tuned for maximum performance.

    Product capabilities - overall comment

    The Steelhead product is very solid and has been around for a long time. They continue to improve the product and find new ways to leverage the product across a number of solutions.

    Integration & Deployment - Overall comment

    The deployment team did a good job and would get the necessary resources involve as necessary.


  • 4 out of 5.0, Reviewed

    Product(s): Riverbed SD-WAN, SteelCentral, SteelFusion

    Wish cost was more Affordable.

    Overall Comment

    Overall good solution. Challenges with SMB3 and ICA traffic.

    What one piece of advice would you give other prospective customers?

    Do your deligence on the vibility of the vendors.

    What do you like most about the product or service?

    Use of management.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Offer additional scable solutions.

    If you could start over, what would your organization do differently?

    No, we are happy with the solution but there are some concers regarding the company and cost.


  • 4 out of 5.0, Reviewed

    Product(s): SteelFusion, SteelHead

    WAN optimization can deliver huge business process & application benefits.

    Overall Comment

    We found that our internal expertise rose quickly and gave rise to additional desirable features that could be incorporated into future software releases. As a result, our internal SME on the platform was named and continued to contribute to a customer-based Technical Advisory Council and is frequently consulted by account management and other Riverbed customers.

    What one piece of advice would you give other prospective customers?

    Ensure you fully understand your architecture goals in order to deliver on key business continuity, backup and recovery and DR objectives in addition to the out of the box WAN Optimization capabilities. This will help determine your investment overall and enable you to tell a positive story on Riverbed as a platform of services.

    What do you like most about the product or service?

    Truly helped us transform our branch office infrastructure into a reference architecture for the future.

    What do you dislike most about the product?

    Maintenance choices can be relatively expensive.

    What one thing do you wish the vendor did differently?

    Influence better at the global partnership level.

    If you could start over, what would your organization do differently?

    Understand the global market better with respect to third party delivery, installation and configuration services, especially in the Asia Region.


  • 4 out of 5.0, Reviewed

    Product(s): Riverbed Application Performance Platform

    Great tool.

    Overall Comment

    ARX is a good tool for app network monitoring.

    What one piece of advice would you give other prospective customers?

    request for the enterprise license.

    What one thing do you wish the vendor did differently?

    to share more about their roadmap.

    If you could start over, what would your organization do differently?

    Should look into more about cloud computing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.2

Timely and complete response to product questions

(6)
4.2

Pricing and contract flexibility (pricing and terms)

(6)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.2

Ease of integration using standard APIs and tools

(6)
4.0

Quality and availability of end-user training

(5)
4.2

Ease of deployment

(6)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
4.0

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(6)
4.2

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Latin America