3.8 out of 5 (17 Ratings)
May 25, 2017
Asking them to customize the product off the shelf provides us with more of a product that is ours. The people have been on our side from the beginning and resonable when it comes to change requests
May 18, 2017
technically good resources, high billable management overhead, could offer more leadership.
Apr 26, 2017
Many bugs in the core product for basic functionality like directed put away
Apr 11, 2017
For our company, it was really important to get counseling on good practices for this kind of software, this company just will do what you exactly ask for, they do not see beyond.
Feb 28, 2017
Features and functionality are second to none. This has really helped us specifically in the area of pick, pack, process, and parcel ship operations. We utilize the JDA WMS for applications that require us to go above and beyond our in-house WMS's capabilities. Upgrading can be a challenge so make sure you have contingencies in place prior to any go-live.
Feb 21, 2017
JDA clearly has world class solutions but the go-live support and on-going fixes have not been very good. I would recommend using a 3rd party to help support deployments and ongoing modifications.
Jan 19, 2017
Lots of delay due to complexity of the tool and SOW changes that caused the cost to increase over the budget.
Dec 11, 2016
JDA professional services billing practices have been problematic. Engagement model has not been satisfactorly beneficial
Dec 9, 2016
The relationship is lumpy. Things go well for a while, then go poorly for a while. Lots of transitional periods with the vendor due to M&A and employee turnover.
Dec 9, 2016
JDA WMS has performed well from a warehousing, picking and shipping standpoint. The allocation logic in JDA WMS was lacking for some of our complex sites, due to having a multi client / multi site implementation which would result in allocation failing. Therefore we need to customize allocation for our multi client business model. Another area JDA can improve on is with their support structure, most support we just manage internally instead of using JDA support team due to their lack of knowledge and turn around time. We are looking to upgrading to JDA's most recent version of WMS which we have found handles all most all of our complex allocation logic which should be a huge benefit from removing our customization and therefore providing the potential for improved support from JDA.