4 out of 5 (14 Ratings)

14 Verified Reviews

JDA Warehouse Management System (WMS)

We needed more guidance to set better processes.

For our company, it was really important to get counseling on good practices for this kind of software, this company just will do what you exactly ask for, they do not see beyond.

JDA Warehouse Management System (WMS), Other...

Great product with robust features and functionality

Features and functionality are second to none. This has really helped us specifically in the area of pick, pack, process, and parcel ship operations. We utilize the JDA WMS for applications that require us to go above and beyond our in-house WMS's capabilities. Upgrading can be a challenge so make sure you have contingencies in place prior to any go-live.

JDA Warehouse Management System (WMS)

Implementation was strong but ongoing support has been a concern

JDA clearly has world class solutions but the go-live support and on-going fixes have not been very good. I would recommend using a 3rd party to help support deployments and ongoing modifications.

JDA Warehouse Management System (WMS)

Expensive & difficult contracting/SOW process but top of the class project mngt & software

Lots of delay due to complexity of the tool and SOW changes that caused the cost to increase over the budget.

JDA Warehouse Management System (WMS)

Warehouse Management

JDA professional services billing practices have been problematic. Engagement model has not been satisfactorly beneficial

1

JDA Warehouse Management System (WMS)

Good product

The relationship is lumpy. Things go well for a while, then go poorly for a while. Lots of transitional periods with the vendor due to M&A and employee turnover.

JDA Warehouse Management System (WMS), Other...

JDA WMS delivers on functionality and flexibility. Lacking in Allocation logic & Support

JDA WMS has performed well from a warehousing, picking and shipping standpoint. The allocation logic in JDA WMS was lacking for some of our complex sites, due to having a multi client / multi site implementation which would result in allocation failing. Therefore we need to customize allocation for our multi client business model. Another area JDA can improve on is with their support structure, most support we just manage internally instead of using JDA support team due to their lack of knowledge and turn around time. We are looking to upgrading to JDA's most recent version of WMS which we have found handles all most all of our complex allocation logic which should be a huge benefit from removing our customization and therefore providing the potential for improved support from JDA.

JDA Warehouse Management System (WMS)

Solution fully configurable and easy to support with our internal specialists.

Attention, service and support was second to none during the implementation phase of our project. Post implementation Services & Support was not as attentive to our needs and the project team.

JDA Warehouse Management System (WMS)

Stable product with not very complicated implementation.

All in all good.

JDA Warehouse Management System (WMS)

Feature rich, highly extensible and stable product to grow a business on

Excellent partnership in all phases from the implementation process right through to the transition to daily operations. Account management was very focused on ensuring open lines of communication with regular touch points to ensure any issues were addressed quickly.