4 out of 5 (14 Ratings)
Apr 11, 2017
For our company, it was really important to get counseling on good practices for this kind of software, this company just will do what you exactly ask for, they do not see beyond.
Feb 28, 2017
Features and functionality are second to none. This has really helped us specifically in the area of pick, pack, process, and parcel ship operations. We utilize the JDA WMS for applications that require us to go above and beyond our in-house WMS's capabilities. Upgrading can be a challenge so make sure you have contingencies in place prior to any go-live.
Feb 21, 2017
JDA clearly has world class solutions but the go-live support and on-going fixes have not been very good. I would recommend using a 3rd party to help support deployments and ongoing modifications.
Jan 19, 2017
Lots of delay due to complexity of the tool and SOW changes that caused the cost to increase over the budget.
Dec 11, 2016
JDA professional services billing practices have been problematic. Engagement model has not been satisfactorly beneficial
Dec 9, 2016
The relationship is lumpy. Things go well for a while, then go poorly for a while. Lots of transitional periods with the vendor due to M&A and employee turnover.
Dec 9, 2016
JDA WMS has performed well from a warehousing, picking and shipping standpoint. The allocation logic in JDA WMS was lacking for some of our complex sites, due to having a multi client / multi site implementation which would result in allocation failing. Therefore we need to customize allocation for our multi client business model. Another area JDA can improve on is with their support structure, most support we just manage internally instead of using JDA support team due to their lack of knowledge and turn around time. We are looking to upgrading to JDA's most recent version of WMS which we have found handles all most all of our complex allocation logic which should be a huge benefit from removing our customization and therefore providing the potential for improved support from JDA.
Dec 3, 2016
Attention, service and support was second to none during the implementation phase of our project. Post implementation Services & Support was not as attentive to our needs and the project team.
Dec 2, 2016
All in all good.
Dec 2, 2016
Excellent partnership in all phases from the implementation process right through to the transition to daily operations. Account management was very focused on ensuring open lines of communication with regular touch points to ensure any issues were addressed quickly.