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web-application-firewall akamai All Markets > Web Application Firewall

Akamai

4.2 out of 5.0 (5 ratings)

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We have aggregated ratings data on Akamai but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Kona Site Defender,Luna Control Center,Security Monitor

    The vendor is very responsive to concerns and proactively initiates improvements.

    Overall Comment

    The vendor is very responsive to concerns and proactively initiates improvements.

    What one piece of advice would you give other prospective customers?

    Budget for growth appropriately.

    What do you like most about the product or service?

    Their massive scale is able to handle our requirements.

    What do you dislike most about the product?

    Very pricey.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    We would have on-boarded all applications to their service rather than just a subset of high-risk ones.


  • 5 out of 5.0, Reviewed

    Product(s): Fast DNS,Kona Site Defender,Luna Control Center,Security Monitor

    Ease of implementation, excellent technical support.

    Overall Comment

    Good services, innovative company. The new DDoS service is industry leading.

    What one piece of advice would you give other prospective customers?

    Assign an owner to coordinate with application owners and understand key areas for protection.

    What do you dislike most about the product?

    High price.

    If you could start over, what would your organization do differently?

    Identify all public facing applications and front them with Akamai.


  • 4 out of 5.0, Reviewed

    Product(s): Luna Control Center

    WAF service is thought to be simple but less advanced than some of the other offerings

    Overall Comment

    Easy to work with the vendor and they were always reachable when we needed.


  • 4 out of 5.0, Reviewed

    Product(s): Luna Control Center

    Akamai Implementation

    Overall Comment

    We are still in the middle of the implementation, but we continue to feel positive that this solution will prove out.

    What one piece of advice would you give other prospective customers?

    No your own environment.

    What do you like most about the product or service?

    Proven tech.

    What do you dislike most about the product?

    na

    What one thing do you wish the vendor did differently?

    Not assume that we were as mature as other customers.

    If you could start over, what would your organization do differently?

    Be more prepared internally to handle the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Luna Control Center

    Implementation was simple and customer service was exceptional, strong reliable platform.

    Overall Comment

    Professional service and strong product knowledge among Akamai support team.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(4)
4.3

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.4

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(5)
4.4

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Technical Assessment

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America