4.1 out of 5 (23 Ratings)
May 23, 2017
The product was realitively easy to install and configure, when we had questions the vendor was responsive
May 16, 2017
Overall product is good, occasional bugs/stability issues to be expected of any vendor. Technical support ranges from poor to excellent depending on the support engineer or escalation engineer you get.
May 3, 2017
Get support in a reasonable timeframe if we had to contact them
Apr 20, 2017
The technology and design of the appliance are very good. Setting up and configuring with the Java GUI interface was painful but has since been improved to an HTML5 interface. There is not well built in reporting but Citrix is bringing better reporting tools to external systems such at NetScaler Insight to are no extra charge for base functionality.
Apr 18, 2017
Product/technology is sound, but support is very expensive and not worth the $.
Mar 3, 2017
Like their products - They don't do a good job of explaining compatibilty changes with new / legacy versions
Jan 31, 2017
Product performs as expected, though the interface is a bit confusing to follow and manage. The original implementation with v10 was Java, which looked fine, but was very difficult to get running properly. Version 10.5 switched to HTML5, which is much better visually and from a compatibility perspective. We are using the product to front-end our Citrix Xenapp environment as well as to provide both internal and external GSLB services.
Jan 31, 2017
Citrix is a complex company. On one hand they have superb hardware and sofware products that users can leverage to provide excellent customer experiance. On the other hand Citrix does not provide adequate support for their products making them difficult to support. Even at Platinum level, their helpdesk does not provide good technical support and will only help with break fix. Citrix consulting can be used to fill this gap, but that is a very expensive solution. We utilize 2 SDX units in an HA pair. To implement we used Citrix consulting to design and preload our SDX units. They failed to do an adequate job and we were force to reconfigure th eunits on our own. Training was never provided as the hours were burning during the failed config attempts.
Jan 25, 2017
Implementation of Netscaler was relatively easy
Jan 19, 2017
Satisfied with the entire experience