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web-application-firewall citrix All Markets > Web Application Firewall

Citrix

4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): NetScaler SDX

    Smooth Implementation with the use of third-party implementors

    Overall Comment

    Vendor was excellent through the sales phase but became a bit hands off during implementation.

    What one piece of advice would you give other prospective customers?

    Pay for training, but do the implementation yourself.

    What do you like most about the product or service?

    Simple to manage and implement.

    What do you dislike most about the product?

    Support for the devices in the enterprise is very siloed from the manufacturer.

    What one thing do you wish the vendor did differently?

    Put more effort into post-sale support.

    If you could start over, what would your organization do differently?

    Self-implement so that our knowledge was complete.

    Product capabilities - overall comment

    Excellent value.

    Service & support - overall comment

    The support arm of the manufacturer is unable to deal with CISCO integration (or any other third party for that matter).

    Integration & Deployment - Overall comment

    Well done, but it was done by a third party contractor remotely without any onsite participation.


  • 4 out of 5.0, Reviewed

    Product(s): NetScaler Application Delivery Controller,NetScaler SDX,NetScaler VPX

    Citrix NetScaler NSX Implementation

    Overall Comment

    The product had some glitches and performance issues during implementation that were not easily resolved by vendor support or 3rd party support.

    What one piece of advice would you give other prospective customers?

    Avoid having older versions of Citrix in your environment if you are looking to put this device in front of them.

    What do you like most about the product or service?

    Relatively simple to configure, powerful integration engine.

    What do you dislike most about the product?

    Nothing in particular, overall a good product.

    What one thing do you wish the vendor did differently?

    For our third party vendor, we would have been more successful if we had made the scope of our work more broad to include Netscaler insight center implementation, storefront upgrades and implementation.

    If you could start over, what would your organization do differently?

    Probably have Citrix do the implementation instead of a third party.

    Integration & Deployment - Overall comment

    Encountered performance issues in our environment during cutover testing and took some time to resolve.


  • 3 out of 5.0, Reviewed

    Product(s): NetScaler AppFirewall

    Protect your Web Applications

    Overall Comment

    Complex to implement. Legacy applications proved to be a challenge to integrate.

    What one piece of advice would you give other prospective customers?

    look at the end goal to determine if the product fits.

    What one thing do you wish the vendor did differently?

    build in from the application and socialize it properly.

    If you could start over, what would your organization do differently?

    purchase an external product.


  • 5 out of 5.0, Reviewed

    Product(s): NetScaler Application Delivery Controller

    Implementation was smooth.

    Overall Comment

    Implementation went as expected.

    What one piece of advice would you give other prospective customers?

    Understand what you are supporting, and ensure you do not overcommit.

    What do you like most about the product or service?

    Easy of integration.

    What do you dislike most about the product?

    cost.

    What one thing do you wish the vendor did differently?

    Nothing.

    Product capabilities - overall comment

    Implementation went as expected.

    Service & support - overall comment

    No issues.

    Integration & Deployment - Overall comment

    Implementation went as expected.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(4)
4.5

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(4)
3.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

Functional Assessment

System Administrator

Technical Assessment

Development/Integration

Executive Sponsor

Vendor Management

Vendor/Product Selection

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America