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web-application-firewall f5 All Markets > Web Application Firewall

F5

4.5 out of 5.0 (4 ratings)

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We have aggregated ratings data on F5 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): F5 Access Policy Manager,Secure Web Gateway services

    Excellent customer support and services

    Overall Comment

    Exceptional

    What one piece of advice would you give other prospective customers?

    Know your applications. Know how security works and what security is present in your target environment

    What do you like most about the product or service?

    Flexibility

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    Nothing. Application works well in our environment. Excellent customer support and services

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): F5 Access Policy Manager,F5 Application Security Manager,WebSafe

    Easy to integrate, the product is in-line, cost saving, and great support

    Overall Comment

    We received good support from the F5 account team

    What one piece of advice would you give other prospective customers?

    APM is a powerful solutions but it is not really a true identify management platforms. Think APM as a way to enhance the overall processes.

    What do you like most about the product or service?

    the VPE and iRules make APM a superior product.

    What do you dislike most about the product?

    not enough APM engineer to support trouble ticket

    What one thing do you wish the vendor did differently?

    Provide more use cases.

    If you could start over, what would your organization do differently?

    we should be more patient for a certain technology to reach the maturity to build an enterprise solutions.

    Integration & Deployment - Overall comment

    Simple


  • 4 out of 5.0, Reviewed

    Product(s): F5 Application Security Manager

    Excellent ASM with some minor limitations

    Overall Comment

    This platform is extremely flexible and has provided valuable protection which allowed for PCI compliance. However, it has limitations that require coding workarounds.

    What one piece of advice would you give other prospective customers?

    Consider the full F5 platform and also evaluate competitors such as A10 and Netscaler.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Need for workarounds.

    What one thing do you wish the vendor did differently?

    Upgrades were painful.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): F5 Access Policy Manager

    On-premise implementation provided access to third party applications but future is cloud.

    Overall Comment

    The design and implementation support from the local SE and partner. They had deep understanding and passion for this technology, and were willing to experiment with new ideas.

    What one piece of advice would you give other prospective customers?

    APM is a great tool to have in your tool box, make sure you understand the use cases prior to delivering a product. Once you have a solid foundation, use change agents to market your solution to the business. Do not keep it to just IT, spread the word - for example - HR might be interested to provide SSO with ADP.

    What do you like most about the product or service?

    flexibility is the key theme. If you know your way around, you can accomplish at lot with the product.

    What do you dislike most about the product?

    Customization - I had to become an expert to roll out this technology. More research time and planning - that delayed the speed to market.

    What one thing do you wish the vendor did differently?

    In today's changing world - cloud is more relevant, and easy development cycle. There is still a lot of customization needed to achieve what we did. F5 should make it easy to depoloy services using templates for future deployments

    If you could start over, what would your organization do differently?

    I would look at the cloud federation providers to provide speed to market and more agility.

    Integration & Deployment - Overall comment

    Vendor was an expert and knowledgeful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(4)
4.8

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
5.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.8

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(4)
4.8

Ease of deployment

(4)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.8

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Development/Integration

Executive Sponsor

Functional Assessment

Application Lead

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa