Dec 20, 2016
F5 is mostly responsive to our needs but as they grow it's harder to get answers quickly to issues. Things that would have taken a couple of weeks in the past can not take months to get to the right level of person who can actually address the issue.
Dec 5, 2016
there have been hicups on the Support Model they drive. it's like pulling teeth to get status on open issues/cases. they have seemed to have improved over the last 6 months. OS has had mutiple hotfixes that have actually broke previous hot fixes.....need to improve LAB and Regression testing.
Nov 29, 2016
PS is great. Phone support not very responsive.
Aug 16, 2016
Jul 14, 2016
We received good support from the F5 account team
May 11, 2016
This platform is extremely flexible and has provided valuable protection which allowed for PCI compliance. However, it has limitations that require coding workarounds.
Dec 7, 2015
The design and implementation support from the local SE and partner. They had deep understanding and passion for this technology, and were willing to experiment with new ideas.