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web-application-firewall trustwave All Markets > Web Application Firewall

Trustwave

3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Trustwave but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Trustwave WAF

    Easy to implement, easy to use, easy to transfer knowledge.

    Overall Comment

    When the product works it works extremely well. When it doesn't, there have been a few issues with getting correct support and replacement hardware.

    What one piece of advice would you give other prospective customers?

    Get a WAF that fits your environment and skillset of your people.

    What do you like most about the product or service?

    It does a great job of finding and blocking web application attacks.

    What do you dislike most about the product?

    The support needs to be improved.

    What one thing do you wish the vendor did differently?

    I'd look for a better relationship, more interaction.

    If you could start over, what would your organization do differently?

    The industry has matured and there is more competition. We'd now have a more extensive bake-off with 2-3 vendors. At the time of implementation, this was the only serious tool available.


  • 3 out of 5.0, Reviewed

    Product(s): Trustwave WAF

    Need to test thoroughly prior to launch. Support was extremely knowledgable and reactive.

    Overall Comment

    There was many issues related to the deployment. All issues have been addresses through patches so there is no reason to detail the fixes but one had to do with their bridge flapping causing path failovers and the other had to do with HTML compression issues on PDF file downloads.

    What one piece of advice would you give other prospective customers?

    Do not think that going from an out-of-band implementation to an inline implementation will be a smooth transition. Most of our issues weren't discovered until we went inline.

    What do you like most about the product or service?

    Simplicity for non-programmers. We migrated away from Imperva due to the operational cost and need for programmer skills.

    What do you dislike most about the product?

    The lack of product testing in varied environments. We fealt like a beta customer at times.

    What one thing do you wish the vendor did differently?

    Can't really say at the moment. Just went live and I will have more feedback in 6 months.

    If you could start over, what would your organization do differently?

    Implement in staging environment and use automated test scripts to generate more accurate user use cases and load.

    Service & support - overall comment

    Fast, accurate and patient.

    Integration & Deployment - Overall comment

    Too many issues discovered but once patched things worked well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Analytics Team Leader

Analytics User

Functional Assessment

Technical Assessment

User Training

Vendor Management


In which region(s) did your deployment take place? Multiple responses allowed.

North America