5 out of 5.0, Reviewed Oct 18, 2016
Adobe Connect is a brilliant product. For an organization that hosts many meetings both internally and externally, it has the perfect combination of innovation and user friendliness. The installation was easy and quick and the results have been phenomenal since we implemented it.
If you are on the fence, definitely try to use the tool as an end user. I attended a Connect meeting hosted by a vendor and that is what sold our team on switching.
The customization that it offers is undeniable. You can literally make the meeting whatever you need it to be by moving around frames, adding in interactions or having the user see multiple things at once.
The scheduling aspect again is the only thing that I don't love. Ensure that you are scheduling in the right time zone as that is something that may not be clear when you first set up a meeting.
I wish that you could schedule meetings through Outlook or have a plug-in that allowed you to schedule somewhere outside of the website. The website's scheduling functionality is a bit wonky.
We would have selected Adobe Connect from the start. Previously we had contracted with Cisco WebEx, which itself is a good tool. However, Connect offers many more features that allowed us to really enhance our meeting and training sessions. We use other Adobe tools and understood how powerful they could be, so we looked into incorporating Connect. The interface is easy from both an administrator and end user standpoint.
We haven't had any issues (yet)!
4 out of 5.0, Reviewed Oct 18, 2016
The Adobe Connect product is great. It is not something you want to use for ILT but it is great for VILT and WBT training.
If you are planning on using this for webinars, do it! This system is very good for webinar and WBT usage.
The seamless presentation ability you have when using the webinar system.
Trying to use it for ILT.
Provide a better support hub. I can be confusing trying to reach customer service at times.
Not take on the training portion of the system. The ILT feature is not very good and the system has some issues with taking attendance for ILT (confusing although an rep will tell you it works fine.)
Support can be hard to reach at times. Also, sometimes it is hard to talk to support althought they speak english well.
5 out of 5.0, Reviewed Oct 18, 2016
Worked recently to impliment their cloud SaaS in FEDRAMP Mod approved cloud to support external collaboration (our on prem is used exclusively behind the firewall). The cloud instance ran identical to the on prem instance, which facilitated user usage.
Ease of use of end users.
3 out of 5.0, Reviewed Oct 17, 2016
Adaptible technology, easy incorporation of external users
understand your communications environment and how you wish to control the interactions.
Seemless interconnectivity within the government.
very little configuration or users experience options (unable to personalize).
Mobile connectivity would be helpful / interface with other platforms (i.e., Skype)
Increase the ability to use audio/video options during initial operations as opposed to having the end-user request the interface (not an adobe issue, more an internal org issue).
product works, meets our needs and although it feels 'old' it does the job.
5 out of 5.0, Reviewed Oct 16, 2016
Adobe Connect has done the job within our Agency. As long as our customers are trained, it is an easy to use product.
Provide adequate training for Adobe Connect. Users need alot of hand holding. Once you get over that stage, it is clear sailing.
Once trained, easy to use. Can easily communicate with personnel outside our Agency.
Have to get users trained.
I with our Agency had integrated it with our Tandberg technology (it does have this capability).
Would have implemented it sooner.
Service is good on the product.
5 out of 5.0, Reviewed Jun 13, 2016
Very responsive and willing to discuss future needs and requirements.
Define and identify early and easy success markers it is easier to get leadership support.
Functionality and interoperability.
Better packaging of services and less ala carte offerings.
Probably consider more of a phased roll out and greater flexibility in where we would deploy first.
Nice good consultants, very helpful.