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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Well Formed For Enterprise Deployment.

    Overall Comment

    Very responsive and willing to discuss future needs and requirements.

    What one piece of advice would you give other prospective customers?

    Define and identify early and easy success markers it is easier to get leadership support.

    What do you like most about the product or service?

    Functionality and interoperability.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Better packaging of services and less ala carte offerings.

    If you could start over, what would your organization do differently?

    Probably consider more of a phased roll out and greater flexibility in where we would deploy first.

    Integration & Deployment - Overall comment

    Nice good consultants, very helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Business Analysts

End User Computing Stakeholder

Executive Sponsor


Why did you purchase the software or service?

Improve business process outcomes

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Breadth of services

Pre-existing relationships

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America