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4.3 out of 5.0 (10 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Adobe Connect is the way to go

    Overall Comment

    The adobe connect platform is great for those who needs a virtual training experience. Be able to have 50+ people live in a connect at a time with minimal technical issues is great


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Seamless implementation, but more adaptable functionality needed.

    Overall Comment

    Implementation was fast and time to market was great, works well with other products offered by the supplier.

    What one piece of advice would you give other prospective customers?

    Understand your need and try to gage every possible use for the tool prior to implementing to make better use of the tool and in order to prepare your user base. It is imperative to understand the growth of your use cases, to better understand if the tools capabilities and functionality will mature with the company.

    What do you like most about the product or service?

    User friendly for most common features of the service, low training time and high adaptability.

    What do you dislike most about the product?

    More advanced features are not necessarily within in reach or very user friendly. More time needed than necessary to understand use and capability.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Amazing product, intuitive and innovative

    Overall Comment

    Adobe Connect is a brilliant product. For an organization that hosts many meetings both internally and externally, it has the perfect combination of innovation and user friendliness. The installation was easy and quick and the results have been phenomenal since we implemented it.

    What one piece of advice would you give other prospective customers?

    If you are on the fence, definitely try to use the tool as an end user. I attended a Connect meeting hosted by a vendor and that is what sold our team on switching.

    What do you like most about the product or service?

    The customization that it offers is undeniable. You can literally make the meeting whatever you need it to be by moving around frames, adding in interactions or having the user see multiple things at once.

    What do you dislike most about the product?

    The scheduling aspect again is the only thing that I don't love. Ensure that you are scheduling in the right time zone as that is something that may not be clear when you first set up a meeting.

    What one thing do you wish the vendor did differently?

    I wish that you could schedule meetings through Outlook or have a plug-in that allowed you to schedule somewhere outside of the website. The website's scheduling functionality is a bit wonky.

    If you could start over, what would your organization do differently?

    We would have selected Adobe Connect from the start. Previously we had contracted with Cisco WebEx, which itself is a good tool. However, Connect offers many more features that allowed us to really enhance our meeting and training sessions. We use other Adobe tools and understood how powerful they could be, so we looked into incorporating Connect. The interface is easy from both an administrator and end user standpoint.

    Service & support - overall comment

    We haven't had any issues (yet)!


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Great Webinar system with HTML 5 coming soon!

    Overall Comment

    The Adobe Connect product is great. It is not something you want to use for ILT but it is great for VILT and WBT training.

    What one piece of advice would you give other prospective customers?

    If you are planning on using this for webinars, do it! This system is very good for webinar and WBT usage.

    What do you like most about the product or service?

    The seamless presentation ability you have when using the webinar system.

    What do you dislike most about the product?

    Trying to use it for ILT.

    What one thing do you wish the vendor did differently?

    Provide a better support hub. I can be confusing trying to reach customer service at times.

    If you could start over, what would your organization do differently?

    Not take on the training portion of the system. The ILT feature is not very good and the system has some issues with taking attendance for ILT (confusing although an rep will tell you it works fine.)

    Service & support - overall comment

    Support can be hard to reach at times. Also, sometimes it is hard to talk to support althought they speak english well.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    SaaS offering a good alternative to on prem for secure external collaboration.

    Overall Comment

    Worked recently to impliment their cloud SaaS in FEDRAMP Mod approved cloud to support external collaboration (our on prem is used exclusively behind the firewall). The cloud instance ran identical to the on prem instance, which facilitated user usage.

    What do you like most about the product or service?

    Ease of use of end users.

    Service & support - overall comment

    Highly satisfied.


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Sometimes the basics keep things running

    Overall Comment

    Adaptible technology, easy incorporation of external users

    What one piece of advice would you give other prospective customers?

    understand your communications environment and how you wish to control the interactions.

    What do you like most about the product or service?

    Seemless interconnectivity within the government.

    What do you dislike most about the product?

    very little configuration or users experience options (unable to personalize).

    What one thing do you wish the vendor did differently?

    Mobile connectivity would be helpful / interface with other platforms (i.e., Skype)

    If you could start over, what would your organization do differently?

    Increase the ability to use audio/video options during initial operations as opposed to having the end-user request the interface (not an adobe issue, more an internal org issue).

    Service & support - overall comment

    product works, meets our needs and although it feels 'old' it does the job.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Adobe Connect

    Overall Comment

    Adobe Connect has done the job within our Agency. As long as our customers are trained, it is an easy to use product.

    What one piece of advice would you give other prospective customers?

    Provide adequate training for Adobe Connect. Users need alot of hand holding. Once you get over that stage, it is clear sailing.

    What do you like most about the product or service?

    Once trained, easy to use. Can easily communicate with personnel outside our Agency.

    What do you dislike most about the product?

    Have to get users trained.

    What one thing do you wish the vendor did differently?

    I with our Agency had integrated it with our Tandberg technology (it does have this capability).

    If you could start over, what would your organization do differently?

    Would have implemented it sooner.

    Service & support - overall comment

    Service is good on the product.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Connect

    Well Formed For Enterprise Deployment.

    Overall Comment

    Very responsive and willing to discuss future needs and requirements.

    What one piece of advice would you give other prospective customers?

    Define and identify early and easy success markers it is easier to get leadership support.

    What do you like most about the product or service?

    Functionality and interoperability.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Better packaging of services and less ala carte offerings.

    If you could start over, what would your organization do differently?

    Probably consider more of a phased roll out and greater flexibility in where we would deploy first.

    Integration & Deployment - Overall comment

    Nice good consultants, very helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Ability to understand your organization's needs

(10)
4.3

Timely and complete response to product questions

(7)
4.6

Pricing and contract flexibility (pricing and terms)

(7)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(6)
4.0

Quality and availability of end-user training

(8)
4.1

Ease of deployment

(9)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(7)
4.1

Quality of peer user community

(7)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Implementation, Maintenance or other IT support

User Training

End User Computing Stakeholder

Analytics User

Business Analyst

Business Analysts

System Administrator


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve customer relations/service

Cost management

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance and risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Overall cost

Strong services expertise

Strong user community

Breadth of services

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific