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3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on AT&T but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): AT&T Connect

    Looks great but needs better tech support

    Overall Comment

    Very difficult to get a hold of someone to edit account information. Help tickets take a long time. We also weren't communicated when new versions would be released in advance, so we had several surprises.

    What one thing do you wish the vendor did differently?

    Didn't take so long to reply to help ticket requesting a simple minor edit to admin accounts.

    If you could start over, what would your organization do differently?

    Establish more clear communication around when new versions/releases are made available. We would have prepared in advance and trained users accordingly.


  • 3 out of 5.0, Reviewed

    Product(s): AT&T Connect

    Overall tool performs well.

    Overall Comment

    SLAs do not match the negative experience or business disruption.

    What one piece of advice would you give other prospective customers?

    Review your SLA and SLOs.

    What do you like most about the product or service?

    Easy to use.

    What do you dislike most about the product?

    Not really.

    What one thing do you wish the vendor did differently?

    Update existing platform to include legacy document sharing and protections.

    If you could start over, what would your organization do differently?

    Not until document management sharing capabilities are improved in competitor products.

    Service & support - overall comment

    Provides timely stewardship reporting. Customer assigned executive is key to promoting product capabilities and exceptions.


  • 4 out of 5.0, Reviewed

    Product(s): AT&T Connect

    Quick deployment and easy to use.

    Overall Comment

    Product meets organization needs.

    What one piece of advice would you give other prospective customers?

    Evaluate all solution opportunities to find correct fit.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Not easy to determine advanced features.

    What one thing do you wish the vendor did differently?

    Offered solution possibilities as part of sales program.

    If you could start over, what would your organization do differently?

    Possibly look for a more robust solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
3.3

Quality of technical support

(3)
3.7

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Technical Assessment

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Cost management

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Product functionality and performance

Breadth of services

Other...


In which region(s) did your deployment take place?

North America