4 out of 5.0, Reviewed Oct 25, 2016
Very difficult to get a hold of someone to edit account information. Help tickets take a long time. We also weren't communicated when new versions would be released in advance, so we had several surprises.
Didn't take so long to reply to help ticket requesting a simple minor edit to admin accounts.
Establish more clear communication around when new versions/releases are made available. We would have prepared in advance and trained users accordingly.
3 out of 5.0, Reviewed Sep 21, 2016
SLAs do not match the negative experience or business disruption.
Review your SLA and SLOs.
Easy to use.
Update existing platform to include legacy document sharing and protections.
Not until document management sharing capabilities are improved in competitor products.
Provides timely stewardship reporting. Customer assigned executive is key to promoting product capabilities and exceptions.
4 out of 5.0, Reviewed May 11, 2016
Product meets organization needs.
Evaluate all solution opportunities to find correct fit.
Ease of use.
Not easy to determine advanced features.
Offered solution possibilities as part of sales program.
Possibly look for a more robust solution.