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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Blackboard but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Blackboard Collaborate

    Blackboard comes through again

    Overall Comment

    Blackboard was hands-on during our implementation process, and ensured we had a smooth roll-out. While there some issues with the administrative side of the interface, the end-user experience has been enhanced with the new version. Collaborate Ultra takes video-conferencing to another level, and its seamless integration into the Bb LMS, as well as being a stand-alone product made adoption easy.

    What one piece of advice would you give other prospective customers?

    Develop a business case for the implementation and get executive buy-in, before proceeding. The business case must be strong enough and not reactive to minor shifts in changing methodology.

    What do you like most about the product or service?

    Ease of use. Requires minimal set up for end user to create a session.

    What do you dislike most about the product?

    The administration is still Java-based.

    What one thing do you wish the vendor did differently?

    Provide end-user documentation for different types of users.

    If you could start over, what would your organization do differently?

    We would be more specific in ensuring recorded sessions from the previous version were retrievable.


  • 4 out of 5.0, Reviewed

    Product(s): Blackboard Collaborate

    Collaborate within Blackboard Learn went well; virtual classroom not so much.

    Overall Comment

    Implementation of Collaborate within the Blackboard Learn environment went well, but the virtual classroom implementation for use outside of Blackboard Learn did not result in full implementation. This seemed to STEM from the consultant's limited knowledge of the use of Collaborate outside the Learn environment.

    What one piece of advice would you give other prospective customers?

    Make sure you have a full understanding of how you wish to use the product within Blackboard Learn and as a virtual classroom so that the implementation results in appropriate setup for each.

    What do you like most about the product or service?

    The dual nature of the product to be used as an integration within the Blackboard Learn environment and use as a virtual classroom outside Blackboard Learn.

    What do you dislike most about the product?

    The use of java to run the virtual classroom which requires constant download of Java. The fix to this is on the product roadmap.

    What one thing do you wish the vendor did differently?

    Wish the vendor had provided us with a consultant that was more knowledgeable on all aspects of product use.

    If you could start over, what would your organization do differently?

    We would have insisted Blackboard implementation team devote equal time to configuration for the virtual classroom companion outside Blackboard Learn.

    Service & support - overall comment

    Technical support was fine, but less responsive to functionality questions (i.e., how best to use the feature in a virtual classroom environment).

    Integration & Deployment - Overall comment

    Integration and deployment was pretty seamless for within Blackboard Learn environment.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
4.5

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Support Manager

Executive Sponsor

User Training

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Drive innovation


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place?

North America