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4.1 out of 5.0 (23 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Watch you port licenses

    Overall Comment

    very good user experience, but as the enterprise grows the need to validate assumptions of number of users is paramount.

    What one piece of advice would you give other prospective customers?

    please keep very careful attention to yoru port count and adjust as necessary as the cost could be prohibitive.

    What do you like most about the product or service?

    ease of use

    What do you dislike most about the product?

    overage costing

    What one thing do you wish the vendor did differently?

    gran us an unlimited port licensing structure

    If you could start over, what would your organization do differently?

    go for an unlimited port count and minimize your overage costs.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Easy to implement, hard to integrate going forward,

    Overall Comment

    The product works as advertised. The only issues are with understanding Ciscos licensing and what you actually need to buy and that Cisco is focused on its Cloud model. They are not integrating it with Telepresence and they have not fixed the video window to expand like the upcoming cloud version. This means that if you want a recording of a remote meeting you cannot get the video in full screen because it assumes there will be slides for the meeting and shows a blanks space where the slides would go.

    What one piece of advice would you give other prospective customers?

    Have an engineer help you figure out licensing and what you don't need to buy.

    What do you like most about the product or service?

    It is easy to use.

    What do you dislike most about the product?

    licensing and lack of telepresence integration

    What one thing do you wish the vendor did differently?

    Make the transistion to the cloud version easier without multiple liceses models to figure out.

    If you could start over, what would your organization do differently?

    If I started over today, I would go straight to the Cloud "spark" version and not run the premise version.


  • 5 out of 5.0, Reviewed

    Product(s): Jabber

    Implementation was easy

    Overall Comment

    Very satisfied, easy rollout of the product


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Out of the box WebEx works. Single Sign On is the key to success

    Overall Comment

    Our Cisco rep has been suportive and responsive on providing support and training. We were able to have a onsite trainer to work with some of our heavy users to ensure success.

    What one piece of advice would you give other prospective customers?

    Train your users and this will work! As for most this is intuitive, but some need a little more help.

    What do you like most about the product or service?

    Love the call me feature! Also love the CRM for bridging video with audio.

    What do you dislike most about the product?

    Sometimes passwords expire and need to be changed on a random basis when not tied to a Single Sign On product. Also my Okta page also wants to set my username and reset users passwords when in the admin page and working on a user's profile.

    What one thing do you wish the vendor did differently?

    have a Test your system page that is default in the link. Many times users waste time having to download plugin to atten meettings. Also a simple way for and organizer (Admin) to start a CRM call on a video end point and not have it tied to their account. Often we have someone that organizes a video conference meeting but does not attend and then has multiple users coming and going from the endpoint.

    If you could start over, what would your organization do differently?

    We would start with Single sign on and not manage different passwords. We would also be up front on the training with our users of recurring meetings as there is a one year max for these meetings. Our bigest pain point has been staying current on the plug-ins as we do not allow our users as local admins.


  • 3 out of 5.0, Reviewed

    Product(s): Jabber

    Jabber comes with large number of functionalities to improve collaboration

    Overall Comment

    Jabber succesfully replaced an instant messaging solution and now provides additional capabilities

    What one piece of advice would you give other prospective customers?

    check your ecosystem to maximise value

    What do you like most about the product or service?

    new collaborative features

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    speed up replacement of previous solution

    If you could start over, what would your organization do differently?

    wait for product maturity


  • 4 out of 5.0, Reviewed

    Product(s): Jabber

    Cisco Jabber, IM system of the Enterprise World

    Overall Comment

    The software delivers all that is expected of it. It allows for Microsoft Exchange integration and Cisco Phone support. The system is able to pull up information to show if you are in a scheduled meeting and if you have received phone calls. You are even able to listen to and voicemail and view missed calls through the UI. The IM functionality is put together well. and the additional benefit of allowing screen sharing comes in handy. I would love it if the system allows for mouse control but that could be in an upcoming update.

    What one piece of advice would you give other prospective customers?

    Be prepared for updates, lots of updates. The software updates at the maximum every 60 days and requires admin rights to complete it. If it wasn’t for our software management system the management of updates would be a nightmare.

    What do you like most about the product or service?

    Consistency, this software is consistent and delivers all the benefits it promises.

    What do you dislike most about the product?

    The constant updates. They occur every 30-60 days and most of the time require admin rights to install. The major updates that occure every 90-120 days will not let the user log into the software until the update is installed.

    What one thing do you wish the vendor did differently?

    Allow for updates to be managed in a way that does not require admin rights.

    If you could start over, what would your organization do differently?

    Set up a support contract for updates to manage them better. Allow for more licenses under the contract agreement.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Webex is recognizable but don't uder estimate user training

    Overall Comment

    Cisco supported the rollout and continues to provide us with as much aupport as we need. The solution has performed as promised.

    What one piece of advice would you give other prospective customers?

    If you want single sign on implemented which they can do, be sure to have an expert on your end

    What do you like most about the product or service?

    It words as promised and on any device (Spark)

    What do you dislike most about the product?

    The amount of end user training required

    What one thing do you wish the vendor did differently?

    Nothing notable

    If you could start over, what would your organization do differently?

    Provide much more documentation and hands on training for everyone

    Service & support - overall comment

    Webex is an easy choice to make given their reputation and experience in the market. Cisco conintues to invest in Webex platform and is moving to unify it and Spark together.


  • 4 out of 5.0, Reviewed

    Product(s): Jabber

    The ease of using Cisco Jabber.

    Overall Comment

    This product has helped customer interaction with IT improve.

    What one piece of advice would you give other prospective customers?

    use all its features it is powerful

    What do you like most about the product or service?

    ease of use and the ability to chat with teams

    What do you dislike most about the product?

    outages do happen

    What one thing do you wish the vendor did differently?

    Vendor did what they promised to do

    Service & support - overall comment

    service has been great but we purchased premeir service


  • 4 out of 5.0, Reviewed

    Product(s): Jabber

    Great product, be sure to have strategy to user adoption.

    Overall Comment

    Enterprise deployment of the Jabber IM & Presence client worked well as we were able to capitalize on the momentum of rolling out physical handsets to users as well.

    What do you like most about the product or service?

    Efficient way of communication

    What one thing do you wish the vendor did differently?

    tighter integration with WebEx, another one of their collaboration tools

    If you could start over, what would your organization do differently?

    No changes on the technical side; would have had a more focused communication plan.

    Product capabilities - overall comment

    ease of integration wirh onPrem AD and Office 365 subscriptions

    Service & support - overall comment

    Have used Cisco TAC for assistance with non routine issues. The TAC has always been able to resolve issues in a timely manner.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Implementation was easy. Service just works. Adoption is good.

    Overall Comment

    WebEx has been very solid for us. I can remember one outage in the past 3 years. Audio quality is always good. The browser plug-ins always seem to work. The services are very reliable. The service is easier for end users to use. We don't get a lot of helpdesk calls. It's somewhat of a safe choice.

    What one piece of advice would you give other prospective customers?

    We considered bringing web conferencing in house, but in the end, why? It's a lot of support calls when you run your own. Send it to the cloud.

    What do you like most about the product or service?

    It just works.

    What do you dislike most about the product?

    Audio costs ramp up fast. Look at InterCall instead.

    What one thing do you wish the vendor did differently?

    The WebEx people at Cisco are gone as soon as the papers are signed. Off to the next sale.

    If you could start over, what would your organization do differently?

    Look into 3rd party audio, such as InterCall. You can "link" it to WebEx. They are much cheaper.

    Product capabilities - overall comment

    Even our exutives find it easy and reliable.

    Service & support - overall comment

    The best feature: it works. Well.

    Integration & Deployment - Overall comment

    Their Outlook plug-in crashed Outlook, so we took it out. That was back in 2014 (roughly).


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(19)
4.1

Ability to understand your organization's needs

(21)
4.0

Timely and complete response to product questions

(20)
4.0

Pricing and contract flexibility (pricing and terms)

(18)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(23)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
3.9

Ease of integration using standard APIs and tools

(13)
3.7

Quality and availability of end-user training

(20)
3.8

Ease of deployment

(22)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(20)
4.3

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(17)
4.2

Quality of technical support

(17)
4.1

Quality of peer user community

(13)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(23)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Vendor Management

Executive Sponsor

System Administrator

End User Support Manager

Technical assessment

User Training

Business Analysts

End User Computing Stakeholder

Implementation, Maintenance or other IT support

Analytics Team Leader

Analytics User

Application Lead

Development/Integration

Functional Assessment

Technical Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Reduce time to market

Enhance decision making

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Breadth of services

Overall cost

Strong services expertise

Product roadmap and future vision

Financial/organizational viability

Strong customer focus

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America