4 out of 5.0, Reviewed Sep 10, 2016
Enterprise deployment of the Jabber IM & Presence client worked well as we were able to capitalize on the momentum of rolling out physical handsets to users as well.
Efficient way of communication
tighter integration with WebEx, another one of their collaboration tools
No changes on the technical side; would have had a more focused communication plan.
ease of integration wirh onPrem AD and Office 365 subscriptions
Have used Cisco TAC for assistance with non routine issues. The TAC has always been able to resolve issues in a timely manner.
5 out of 5.0, Reviewed Sep 1, 2016
WebEx has been very solid for us. I can remember one outage in the past 3 years. Audio quality is always good. The browser plug-ins always seem to work. The services are very reliable. The service is easier for end users to use. We don't get a lot of helpdesk calls. It's somewhat of a safe choice.
We considered bringing web conferencing in house, but in the end, why? It's a lot of support calls when you run your own. Send it to the cloud.
It just works.
Audio costs ramp up fast. Look at InterCall instead.
The WebEx people at Cisco are gone as soon as the papers are signed. Off to the next sale.
Look into 3rd party audio, such as InterCall. You can "link" it to WebEx. They are much cheaper.
Even our exutives find it easy and reliable.
The best feature: it works. Well.
Their Outlook plug-in crashed Outlook, so we took it out. That was back in 2014 (roughly).
4 out of 5.0, Reviewed Aug 30, 2016
Overall, we are extremely happy with the Webex implementation. The reseller was instrumental in helping iron out the issue we faced during implementation. We do, on occasion, experience difficulty in the timing of service renewal.
Ask many questions about each of the options, their functionality, and their associated costs.
The service is very reliable
As previously stated, the H.323 implementation is lacking.
I wish the implementation of H.323 end points was more transparent and more operational. Webex is very Cisco centric when trying to connect H.323 endpoints and we had very little success using LIfesize, Polycom, or Radvision units.
We use almost all the different aspects of WebEx and that is sometimes more complex than the end user community are able to manage. I would focus on just meeting place to start. Even Center and training center provide some great tools. However, we have found that the vast majority of our users do not need the features.
Support is easy to access and in the event there is a problem during a conference, they are responsive to getting involved to fix the issue ASAP.
4 out of 5.0, Reviewed Aug 16, 2016
We have received very good support from vendor. 3rd party knowledge of their technology is also strong, giving us the resources needed to make the decision and implement.
4 out of 5.0, Reviewed Jul 21, 2016
Fairly bullet-proof product currently.
A third-party reseller who has previous experiences with implementation makes the process easier. Nice to have someone you can get quick answers from.
Easy to get started with IM, and step-by-step increase the UC capabilities.
I wish Jabber troubleshooting was easier and more obvious to end users. For example, would be nice for Jabber to say 'your headset is noisy' or 'your Wi-Fi signal is weak and could cause audio quality issues, move closer or change connection to wired' or 'your CPU is at 90% and may not allow enough resources for good call quality' or something actionable instead of just bad audio (that's nearly impossible for IT to troubleshoot after the fact).
I wish Cisco's IM (WebEx Connect) division was more tightly integrated with their Call Manager folks. The technology line has blurred, but Cisco's organization has not.
Cisco seemed new at hybrid cloud IM with on-premise voice and video infrastructure and Expressway implementations. Would have been nice to have the documentation that has evolved today vs. what was available during our implementation.
4 out of 5.0, Reviewed Jul 7, 2016
The deployment of WebEx in our organization enabled us to have meeting/conference functionality that either wasn't available to our end users or enable a consistent engagement experience inside and outside our organization. The licensing management related to the telephony services versus the web/application licensing was not difficult to manage but because this wasn't unified into a single package sometimes created challenges syncing those true ups and renewals. We've found limited but challenging problems with version compatibility with our client software and OS levels but Cisco worked quickly to ensure we had a compatible version until we upgraded and put the right configuration in our environment. When needing to assign licenses to users we found that management to be difficult at times to add/remote named users as we couldn't "remove" a user within the system. The interface and plug-in integration has worked nearly flawlessly for our end users. The challenges associated with this were small and this has provided a consistent and clean experience for our interactions within and outside of our organization.
Ensure dedicated resources for this service management.
The consistent and reliable performance and experience. This goes a long way when working internally and externally.
If I had to have one this it would be a dedicated local PC application for managing the individual settings and configuration instead of logging into the web site itself.
Combine telephony and web services licensing.
Our organization would likely ensure we had dedicated resources to manage the licensing and training of the application. Determining compatibility issues before-hand would also be helpful as a variety of OS or application-level issue may be a challenge.
5 out of 5.0, Reviewed May 11, 2016
Easy to use solution for non-tech savvy staff.
It works if you have the right bridge.
it works as promised.
Do head to head comparison with video.
Automate deployment using tools rather than users request installation.
4 out of 5.0, Reviewed May 11, 2016
We worked directly with our Cisco Team in converting from a Carrier WebEx Platform to Cisco direct. The conversion was straightforward and user friendly.
Cisco team provided good support.
Concise process with minimal impact to end-users.
4 out of 5.0, Reviewed May 11, 2016
Look for a product that integrates natively with your VC standards.
Integrates with Cisco VC endpoints.
Offer a model with low active user count to scale up from.
Get funding model approved first.
4 out of 5.0, Reviewed May 10, 2016
Solutioning and migrating from the current WebEx implementation to the new Cisco implementation required vendor oversight and internal engineering and architecture resources. Internal project management resources were used. The biggest challenge was the ability for Cisco to provide a technical product management resource.
Ensure migration issues are addressed and a plan in place for training. One of the biggest challenge is for users to understand the benefits of each component of the technology, and how/when to effectively utilize their internet connections when using WebEx versus just using a call-in number.
The ability to integrate into our existing Cisco solutions as well as the cost savings.
The licensing model is rigid and not as flexible as needed.
It would be beneficial for Cisco to have product specialists that understand the reasons for migrating to their services. This would help Cisco tailor their solution model for the desired customer outcomes.Though we were able to get to the appropriate solution, the driver was on our end versus the Cisco product manager understanding our needs.
Would consider the additional of a knowledgeable Cisco product specialist to help guide components selected for activation.
Added VoIP as a cost savings option. Satisfied with the quality and user engagement to utilize this feature.
Resources were available to answer questions and help solution. The execution was completed by internal resources.