4.2 out of 5 (97 Ratings)

95 Verified Reviews

Jabber

Would like additional features.

I am still pretty new to using it, but so far it as been very helpful.

Jabber

Jabber Review

Jabber works great. Real time communication and easy way to multitask.

Jabber

Implementation was easy, with only a few hiccups.

Great vendor experience, they sought out all of our issues and responded quickly. Very Friendly.

Jabber

Jabber is not so helpful

Cisco overall is a great company. We really enjoy all the products that they create.

Jabber

Fantastic tool, improved communications internally & externally

We had an exceptional implementation and then overall use of this product. It used company wide to improve communications between our domestic and global employees, as well as facilitate relationships with our managed service providers.

Cisco WebEx, Jabber

Jabber and WebEx are easy, integration is difficult

Jabber as an IM product works very well and its integration with WebEx is simple, with both of them im the cloud. The mobile app is essential, although newer versions do have some stability issues on iOS. Struggles are encountered when trying to integrated on-prem video with Jabber and WebEx in the cloud. products are great when standing along, but struggle to integrate.

Jabber

Great communication tool for the Desktop...integrating w/ Microsoft could be better.

We have found Jabber to be an effective communication tool for our enterprise, however given that we use mostly Microsoft desktop tools (i.e. MS Office Suite) we have found it simpler to implement and support Microsoft Lync. Jabber does however work more seemlessly with Cisco tools such as WebEx.

Jabber

Reliable Tool that is Easy to Use, Easy to Manage, and Easy to Integrate

Everything has worked well with integration and operability. The only issues we have experienced are connection disruptions that cause some unexpected behavior when undocking a laptop and changing network connectivity from wired to wireless. These have been corrected for the most part since version 11.1.0 Build 21135.

Jabber

Jabber - enhanced collaboration but which license to get

Cisco is a typical large vendor. We found issues dealing with them on payment terms which was very interesting and not terribly customer focused. In addition, we observed a general confusion in the marketplace on how their platform is licensed including Jabber, Webex, and VOIP services. Cisco internal staff also could not clearly articulate licensing and what each tier of licensing meant and/or brought to the table.

Cisco WebEx, Jabber

Transition hiccups did not slow adoption; Vendor support was robust

For the most part, the WebEx and Jabber deployment experience has been good. We had a few hiccups with the initial roll-outs, because the build updates were coming out very quickly and our security team wasn't able to validate them right away. Once that got squared away though, and legal requirements were solidified, it went well. We also had a few hiccups during the change over to "meetme" with Cisco WebEx. We still have some people who are not on the cloud solution and it can cause issues with the meetings. Overall, Cisco has been repsonsive to our concerns and has worked closely with us to patch issues.