Loading product reviews...
4.1 out of 5.0 (13 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Jabber

    Great product, be sure to have strategy to user adoption.

    Overall Comment

    Enterprise deployment of the Jabber IM & Presence client worked well as we were able to capitalize on the momentum of rolling out physical handsets to users as well.

    What do you like most about the product or service?

    Efficient way of communication

    What one thing do you wish the vendor did differently?

    tighter integration with WebEx, another one of their collaboration tools

    If you could start over, what would your organization do differently?

    No changes on the technical side; would have had a more focused communication plan.

    Product capabilities - overall comment

    ease of integration wirh onPrem AD and Office 365 subscriptions

    Service & support - overall comment

    Have used Cisco TAC for assistance with non routine issues. The TAC has always been able to resolve issues in a timely manner.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Implementation was easy. Service just works. Adoption is good.

    Overall Comment

    WebEx has been very solid for us. I can remember one outage in the past 3 years. Audio quality is always good. The browser plug-ins always seem to work. The services are very reliable. The service is easier for end users to use. We don't get a lot of helpdesk calls. It's somewhat of a safe choice.

    What one piece of advice would you give other prospective customers?

    We considered bringing web conferencing in house, but in the end, why? It's a lot of support calls when you run your own. Send it to the cloud.

    What do you like most about the product or service?

    It just works.

    What do you dislike most about the product?

    Audio costs ramp up fast. Look at InterCall instead.

    What one thing do you wish the vendor did differently?

    The WebEx people at Cisco are gone as soon as the papers are signed. Off to the next sale.

    If you could start over, what would your organization do differently?

    Look into 3rd party audio, such as InterCall. You can "link" it to WebEx. They are much cheaper.

    Product capabilities - overall comment

    Even our exutives find it easy and reliable.

    Service & support - overall comment

    The best feature: it works. Well.

    Integration & Deployment - Overall comment

    Their Outlook plug-in crashed Outlook, so we took it out. That was back in 2014 (roughly).


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Implementation was easy except for the H.323 capabilitites.

    Overall Comment

    Overall, we are extremely happy with the Webex implementation. The reseller was instrumental in helping iron out the issue we faced during implementation. We do, on occasion, experience difficulty in the timing of service renewal.

    What one piece of advice would you give other prospective customers?

    Ask many questions about each of the options, their functionality, and their associated costs.

    What do you like most about the product or service?

    The service is very reliable

    What do you dislike most about the product?

    As previously stated, the H.323 implementation is lacking.

    What one thing do you wish the vendor did differently?

    I wish the implementation of H.323 end points was more transparent and more operational. Webex is very Cisco centric when trying to connect H.323 endpoints and we had very little success using LIfesize, Polycom, or Radvision units.

    If you could start over, what would your organization do differently?

    We use almost all the different aspects of WebEx and that is sometimes more complex than the end user community are able to manage. I would focus on just meeting place to start. Even Center and training center provide some great tools. However, we have found that the vast majority of our users do not need the features.

    Service & support - overall comment

    Support is easy to access and in the event there is a problem during a conference, they are responsive to getting involved to fix the issue ASAP.


  • 4 out of 5.0, Reviewed

    Product(s): Jabber

    Solid choice

    Overall Comment

    We have received very good support from vendor. 3rd party knowledge of their technology is also strong, giving us the resources needed to make the decision and implement.

    Product capabilities - overall comment

    good

    Service & support - overall comment

    good


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx,Jabber

    Easy implementation for IM.

    Overall Comment

    Fairly bullet-proof product currently.

    What one piece of advice would you give other prospective customers?

    A third-party reseller who has previous experiences with implementation makes the process easier. Nice to have someone you can get quick answers from.

    What do you like most about the product or service?

    Easy to get started with IM, and step-by-step increase the UC capabilities.

    What do you dislike most about the product?

    I wish Jabber troubleshooting was easier and more obvious to end users. For example, would be nice for Jabber to say 'your headset is noisy' or 'your Wi-Fi signal is weak and could cause audio quality issues, move closer or change connection to wired' or 'your CPU is at 90% and may not allow enough resources for good call quality' or something actionable instead of just bad audio (that's nearly impossible for IT to troubleshoot after the fact).

    What one thing do you wish the vendor did differently?

    I wish Cisco's IM (WebEx Connect) division was more tightly integrated with their Call Manager folks. The technology line has blurred, but Cisco's organization has not.

    If you could start over, what would your organization do differently?

    Cisco seemed new at hybrid cloud IM with on-premise voice and video infrastructure and Expressway implementations. Would have been nice to have the documentation that has evolved today vs. what was available during our implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    WebEx Experience Review

    Overall Comment

    The deployment of WebEx in our organization enabled us to have meeting/conference functionality that either wasn't available to our end users or enable a consistent engagement experience inside and outside our organization. The licensing management related to the telephony services versus the web/application licensing was not difficult to manage but because this wasn't unified into a single package sometimes created challenges syncing those true ups and renewals. We've found limited but challenging problems with version compatibility with our client software and OS levels but Cisco worked quickly to ensure we had a compatible version until we upgraded and put the right configuration in our environment. When needing to assign licenses to users we found that management to be difficult at times to add/remote named users as we couldn't "remove" a user within the system. The interface and plug-in integration has worked nearly flawlessly for our end users. The challenges associated with this were small and this has provided a consistent and clean experience for our interactions within and outside of our organization.

    What one piece of advice would you give other prospective customers?

    Ensure dedicated resources for this service management.

    What do you like most about the product or service?

    The consistent and reliable performance and experience. This goes a long way when working internally and externally.

    What do you dislike most about the product?

    If I had to have one this it would be a dedicated local PC application for managing the individual settings and configuration instead of logging into the web site itself.

    What one thing do you wish the vendor did differently?

    Combine telephony and web services licensing.

    If you could start over, what would your organization do differently?

    Our organization would likely ensure we had dedicated resources to manage the licensing and training of the application. Determining compatibility issues before-hand would also be helpful as a variety of OS or application-level issue may be a challenge.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco WebEx,Jabber

    It works as promised!

    Overall Comment

    Easy to use solution for non-tech savvy staff.

    What one piece of advice would you give other prospective customers?

    It works if you have the right bridge.

    What do you like most about the product or service?

    it works as promised.

    What one thing do you wish the vendor did differently?

    Do head to head comparison with video.

    If you could start over, what would your organization do differently?

    Automate deployment using tools rather than users request installation.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Implementation and Conversion were managed well with minimal impact to End-Users.

    Overall Comment

    We worked directly with our Cisco Team in converting from a Carrier WebEx Platform to Cisco direct. The conversion was straightforward and user friendly.

    Product capabilities - overall comment

    Meets Expectations.

    Service & support - overall comment

    Cisco team provided good support.

    Integration & Deployment - Overall comment

    Concise process with minimal impact to end-users.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Willing to negotiate to meet our needs.

    Overall Comment

    WebEx Suite

    What one piece of advice would you give other prospective customers?

    Look for a product that integrates natively with your VC standards.

    What do you like most about the product or service?

    Integrates with Cisco VC endpoints.

    What one thing do you wish the vendor did differently?

    Offer a model with low active user count to scale up from.

    If you could start over, what would your organization do differently?

    Get funding model approved first.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco WebEx

    Positive outcome, but required internal engineering and technical resources to execute.

    Overall Comment

    Solutioning and migrating from the current WebEx implementation to the new Cisco implementation required vendor oversight and internal engineering and architecture resources. Internal project management resources were used. The biggest challenge was the ability for Cisco to provide a technical product management resource.

    What one piece of advice would you give other prospective customers?

    Ensure migration issues are addressed and a plan in place for training. One of the biggest challenge is for users to understand the benefits of each component of the technology, and how/when to effectively utilize their internet connections when using WebEx versus just using a call-in number.

    What do you like most about the product or service?

    The ability to integrate into our existing Cisco solutions as well as the cost savings.

    What do you dislike most about the product?

    The licensing model is rigid and not as flexible as needed.

    What one thing do you wish the vendor did differently?

    It would be beneficial for Cisco to have product specialists that understand the reasons for migrating to their services. This would help Cisco tailor their solution model for the desired customer outcomes.Though we were able to get to the appropriate solution, the driver was on our end versus the Cisco product manager understanding our needs.

    If you could start over, what would your organization do differently?

    Would consider the additional of a knowledgeable Cisco product specialist to help guide components selected for activation.

    Product capabilities - overall comment

    Added VoIP as a cost savings option. Satisfied with the quality and user engagement to utilize this feature.

    Service & support - overall comment

    Resources were available to answer questions and help solution. The execution was completed by internal resources.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(12)
3.9

Ability to understand your organization's needs

(11)
3.8

Timely and complete response to product questions

(12)
3.8

Pricing and contract flexibility (pricing and terms)

(12)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.2

Ease of integration using standard APIs and tools

(8)
3.8

Quality and availability of end-user training

(12)
3.5

Ease of deployment

(12)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(10)
4.4

Quality of technical support

(10)
4.1

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.2
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Executive Sponsor

Vendor Management

Technical assessment

Business Analysts

End User Support Manager

User Training

Analytics Team Leader

Analytics User

End User Computing Stakeholder

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Improve business process agility

Improve business process outcomes

Drive innovation

Enhance decision making

Improve supplier or partner relationships

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Breadth of services

Overall cost

Product roadmap and future vision

Financial/organizational viability

Strong customer focus

Strong services expertise

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America