4 out of 5.0, Reviewed Dec 1, 2016
very good user experience, but as the enterprise grows the need to validate assumptions of number of users is paramount.
please keep very careful attention to yoru port count and adjust as necessary as the cost could be prohibitive.
ease of use
gran us an unlimited port licensing structure
go for an unlimited port count and minimize your overage costs.
4 out of 5.0, Reviewed Dec 1, 2016
The product works as advertised. The only issues are with understanding Ciscos licensing and what you actually need to buy and that Cisco is focused on its Cloud model. They are not integrating it with Telepresence and they have not fixed the video window to expand like the upcoming cloud version. This means that if you want a recording of a remote meeting you cannot get the video in full screen because it assumes there will be slides for the meeting and shows a blanks space where the slides would go.
Have an engineer help you figure out licensing and what you don't need to buy.
It is easy to use.
licensing and lack of telepresence integration
Make the transistion to the cloud version easier without multiple liceses models to figure out.
If I started over today, I would go straight to the Cloud "spark" version and not run the premise version.
5 out of 5.0, Reviewed Nov 28, 2016
Very satisfied, easy rollout of the product
4 out of 5.0, Reviewed Nov 17, 2016
Our Cisco rep has been suportive and responsive on providing support and training. We were able to have a onsite trainer to work with some of our heavy users to ensure success.
Train your users and this will work! As for most this is intuitive, but some need a little more help.
Love the call me feature! Also love the CRM for bridging video with audio.
Sometimes passwords expire and need to be changed on a random basis when not tied to a Single Sign On product. Also my Okta page also wants to set my username and reset users passwords when in the admin page and working on a user's profile.
have a Test your system page that is default in the link. Many times users waste time having to download plugin to atten meettings. Also a simple way for and organizer (Admin) to start a CRM call on a video end point and not have it tied to their account. Often we have someone that organizes a video conference meeting but does not attend and then has multiple users coming and going from the endpoint.
We would start with Single sign on and not manage different passwords. We would also be up front on the training with our users of recurring meetings as there is a one year max for these meetings. Our bigest pain point has been staying current on the plug-ins as we do not allow our users as local admins.
3 out of 5.0, Reviewed Nov 8, 2016
Jabber succesfully replaced an instant messaging solution and now provides additional capabilities
check your ecosystem to maximise value
new collaborative features
speed up replacement of previous solution
wait for product maturity
4 out of 5.0, Reviewed Oct 24, 2016
The software delivers all that is expected of it. It allows for Microsoft Exchange integration and Cisco Phone support. The system is able to pull up information to show if you are in a scheduled meeting and if you have received phone calls. You are even able to listen to and voicemail and view missed calls through the UI. The IM functionality is put together well. and the additional benefit of allowing screen sharing comes in handy. I would love it if the system allows for mouse control but that could be in an upcoming update.
Be prepared for updates, lots of updates. The software updates at the maximum every 60 days and requires admin rights to complete it. If it wasn’t for our software management system the management of updates would be a nightmare.
Consistency, this software is consistent and delivers all the benefits it promises.
The constant updates. They occur every 30-60 days and most of the time require admin rights to install. The major updates that occure every 90-120 days will not let the user log into the software until the update is installed.
Allow for updates to be managed in a way that does not require admin rights.
Set up a support contract for updates to manage them better. Allow for more licenses under the contract agreement.
5 out of 5.0, Reviewed Oct 17, 2016
Cisco supported the rollout and continues to provide us with as much aupport as we need. The solution has performed as promised.
If you want single sign on implemented which they can do, be sure to have an expert on your end
It words as promised and on any device (Spark)
The amount of end user training required
Provide much more documentation and hands on training for everyone
Webex is an easy choice to make given their reputation and experience in the market. Cisco conintues to invest in Webex platform and is moving to unify it and Spark together.
4 out of 5.0, Reviewed Sep 22, 2016
This product has helped customer interaction with IT improve.
use all its features it is powerful
ease of use and the ability to chat with teams
outages do happen
Vendor did what they promised to do
service has been great but we purchased premeir service
4 out of 5.0, Reviewed Sep 10, 2016
Enterprise deployment of the Jabber IM & Presence client worked well as we were able to capitalize on the momentum of rolling out physical handsets to users as well.
Efficient way of communication
tighter integration with WebEx, another one of their collaboration tools
No changes on the technical side; would have had a more focused communication plan.
ease of integration wirh onPrem AD and Office 365 subscriptions
Have used Cisco TAC for assistance with non routine issues. The TAC has always been able to resolve issues in a timely manner.
5 out of 5.0, Reviewed Sep 1, 2016
WebEx has been very solid for us. I can remember one outage in the past 3 years. Audio quality is always good. The browser plug-ins always seem to work. The services are very reliable. The service is easier for end users to use. We don't get a lot of helpdesk calls. It's somewhat of a safe choice.
We considered bringing web conferencing in house, but in the end, why? It's a lot of support calls when you run your own. Send it to the cloud.
It just works.
Audio costs ramp up fast. Look at InterCall instead.
The WebEx people at Cisco are gone as soon as the papers are signed. Off to the next sale.
Look into 3rd party audio, such as InterCall. You can "link" it to WebEx. They are much cheaper.
Even our exutives find it easy and reliable.
The best feature: it works. Well.
Their Outlook plug-in crashed Outlook, so we took it out. That was back in 2014 (roughly).