4.2 out of 5 (52 Ratings)

50 Verified Reviews

Jabber

Ideal Application, and Integration

Our overall experience was very pleasent. The vendor support team was very accessible when needed, and always willing to help. The rollout, and integration of the product also went seamlessly.

Cisco WebEx, Jabber

Excellent collaboration tools with limited out-of-box integration

Both WebEx and jabber have been in the Pilot for enterprise roll-out. Integration with legacy email and other office tools was a challenge.

Jabber

Solid product for collaboration. Would implement again.

While moderately complex to implement, Jabber is a reliable method of instant messaging, mobile communication, enhanced collaboration, and phone enhancement services. User training requirements are fairly minimal and server-side maintenance will vary depending on the scale of implementation and the expertise maintained in-house. Jabber has many functional parts all brought together in an easy-to-use interface. Firstly, it functions as a softphone, providing easy access to AD-integrated phone lists as well as pulling from your Outlook contacts. Other enhancements include visual voice message playback and one-click calling from your Jabber contacts. There is also a voice-to-text feature that we did not implement. Second, Jabber functions as an instant messaging application. You can quickly begin a single or group conversation(by IM or phone) by selecting contacts or groups in your Jabber client. Lastly, Jabber has screen sharing capabilities and integration with Webex to facilitate collaboration. The mobile features of Jabber provide these benefits remotely, permitting office phone integration with your smart phone. The downside to Jabber is the complexity of the installation and the archaic nature of Cisco error codes. The administrative interface is the usual wall of input fields and combo boxes with non-descript field names that you have to search through to find the 5-10 fields that 90% of users utilize. The error codes tend to be "CJ:109:3" and are not well-documented online making self-support futile. Cisco TAC is solidly capable of supporting it but can be time-consuming to deal with.

Cisco WebEx

Excellent product, SaaS model allows for newest features

Was a fine experience, some limitations with granulaity in billing options

Jabber

Decent software but the interface needs a little work

Cisco Jabber performs pretty well. I am happy with the interface in general and love the ease of sharing files through the interface. Jabber is pretty dummy-proof, which can be good and bad. I'm in engineering and we tend to be power users. I'd rather have a little more control of the configuration directly from the GUI rather than having to find the configuration XML and the parameter to change the setting I want. I'm sure it's great for group policy control, but it's a pain in the neck for me. I'd also like to see a friendlier interface for managing contacts. Drag-and-drop seems to be disabled (I haven't investigated to see if that's a configuration setting) and the dialogue for adding contacts needs some work. It's passable for adding individual contacts, but kind of slow for adding a bunch of people to a group.

Cisco WebEx, Jabber

IM, Presence, Collaboration

Roll out went very well, the vendor was able to supply user documentation, FAQ's and videos, we were able to add these to our internal website for employees. Single Sign also makes this product a big hit with the company. We did not have a collaboration tool, the ability to chat and schedule meeting on demand and on any device make everyone more productive.

Cisco WebEx

Meetings are made easy with WebEx

Sales meetings and webinars are very easy to conduct with WebEx. Saves time and money on travel.

Cisco WebEx, Jabber

Great integration with the phone system, but weaker on the desktop integration like Micros

Great integration with the phone system, but weaker on the desktop integration like Microsoft.

Cisco WebEx

Easy implementation and management. No issues whatsoever.

Couldn't be more straightforward. Signed up for service, and it was available immediately. Signed up for service through the web portal, and paid with a credit card. Didn't need to speak to anyone, and service was up and running in minutes.

Jabber

Jabber implementation to increase efficiencies

Challenges with identifying bug fixes during implementation.