4.3 out of 5 (62 Ratings)

61 Verified Reviews

GoToAssist

Puts you in the drivers seat to assist your users.

This is a great tool for providing Technical assistance to End-users working outside the office / off network.

GoToWebinar

Easy to Use, Great Customer Support

Support is always available for questions or assistance with complex groups, as well as online training for new users if they feel it is necessary. The user interface is very intuitive and makes it easy for first time users. Host control works well and have had no reliability issues with service overall.

GoToMeeting

Fine. Everybody uses it. Didn't knock our socks off.

Meh. It worked. It was fine. But it wasn't a compelling product, and we felt it was a bit pricey for what we got. We were originally attracted to it for the "all web" client, but then the purchased version required a thick client.

GoToMeeting, GoToWebinar

Works great

Very good

GoToAssist, GoToMeeting

Feature rich, and end user friendly.

Overall, this vendor allows us to use and keep using the software with minimal interruption. When placing a support call, we do get multiple follow-ups and requests to upgrade but it is at a minimum.

GoToWebinar

Usability is not the best

It's not the best solution - but it works for us at the moment

GoToMeeting

Go-to-Meeting is simple to download, install, and use

Overall is was a smooth experience. No problems, simple to download and install. Simple to launch as it is all through the web browser on a company website.

GoToAssist, GoToMeeting

Overall Implementation was a virtual breeze and no hardware required!

The overall experience during the GoToMeeting and GoToAssist implementation was excellent from product research to production acquisition. The vendor representative helped find the right cloud collaboration suite solution we were looking for in order to duplicate (as much as possible) a face-to-face meeting but in a virtual platform. The representative stayed on-site during the entire duration of the product implementation and escalated any issues we had to their top engineers, quicker than our normal support contracts would have allowed. Furthermore, prior to customer use, there were several more trial runs and interviews to ensure we had the feature set/functionality we were looking for. Excellent customer service and mature offerings!

GoToAssist, GoToMeeting, GoToTraining

Implementation Smooth - Training Excellent

The implementation was smooth. We were assigned a training team from Citrix and they setup and conducted training for all our users. Once adopted, the experience has been very good. The only thing I consider a con is that long distance service is not provided for telephony users.

GoToMeeting

Easy Implementation and Cost effective solution

The advantage of this solution is that it doesn't require the client to download any additional software. It also works very well with direct calling, as well as mobile, windows, and Mac users.