4.4 out of 5.0 (25 ratings)
24 Verified Reviews

GoToMeeting, GoToWebinar

Need really easy directions. 1. 2. 3.

Had difficulty a couple of times this year at the start of the call/meeting.


GoToAssist is a solid application for enterprise level remote support.

Citrix and their product, GoToAssist, have been very good in the long term. They have had a very high success rate in terms of service in that I cannot remember a time when the service wasn't available. Also, their product has assisted in roughly 97% of the times needed. The only blemish and I have to say it's not their fault is remote support. It's 'ok' but not sufficient enough to be used heavily in those scenarios.


Could Benefit From Improvements

Although most of our personnel are satisfied, the software does have some unresolved issues even after multiple resolution attempts with the Vendor.


Implementation was simple. Some additional features are needed to improve performance.

Good overall support


Implementation was easy and first use took longer than expected

Good setup capability and in session ease of use


Overall Good

Overall good. Network reliability is an issue at times. Non-users must install the app


GoTo meeting process is effective

All users within the company are on this process. I really like the GoTo meeting set-up


Easy to use online demo software

We use this product on a daily basis to demo our product to prospects. We also use it to do online training with new clients.


Rolled it out in one day and have used it every day since.

Product is easy to manage and use. Licensing is reasonably priced.


Excellent Use Of Go To Meeting

Once implemented, the technology was excellant for business conferences and meetings.