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4.4 out of 5.0 (10 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): GoToMeeting,GoToWebinar

    I would reccomend this to a company looking for ease of use and on multiple devices.

    Overall Comment

    The product is easy to use and works on multiple devices.

    What one piece of advice would you give other prospective customers?

    Screen resolution issues on Microsoft Surface. Phone quality issues (less then 2% of the time)

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Add in's for Outlook 2016 are poor.

    What one thing do you wish the vendor did differently?

    Allowed for license sharing.

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Service works very well, and support is "so/so". When we have had phone quality issues you can report them, but you dont get much responce back. Typiclly the issue goes away (for months), but I am never sure of a total fix.


  • 5 out of 5.0, Reviewed

    Product(s): GoToAssist

    Installation was a breeze. The added features are a definite plus.

    Overall Comment

    Excellent product for customer support. Provides everything we need to keep our customers happy.

    What one piece of advice would you give other prospective customers?

    Try it before you buy it

    What do you like most about the product or service?

    It's ease of use and additional features

    What do you dislike most about the product?

    Having to upgrade the customer side.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Maybe a video chat feature

    Product capabilities - overall comment

    Excellent features

    Service & support - overall comment

    Excellent support

    Integration & Deployment - Overall comment

    Very easy to install and integrate


  • 3 out of 5.0, Reviewed

    Product(s): GoToAssist

    Product was similar in function to existing product features.

    Overall Comment

    Generally fair, lacks several functions needed including privacy, multi-screen control, lack of complete view control of remote products i.e. Citrix Receiver drop down control screen.

    What one piece of advice would you give other prospective customers?

    Evaluate more than 2 products, look at long term costs.

    What do you like most about the product or service?

    Monthly Cost Structure.

    What do you dislike most about the product?

    Billing process not easily managed or correctable.

    What one thing do you wish the vendor did differently?

    Add critical features.

    If you could start over, what would your organization do differently?

    Focus more on feature comparison instead of price.


  • 4 out of 5.0, Reviewed

    Product(s): GoToMeeting,GoToWebinar

    Go Anywhere.

    Overall Comment

    Works anywhere.

    What one piece of advice would you give other prospective customers?

    Offload as many services in the cloud as you can.

    What do you like most about the product or service?

    ease of use.

    What do you dislike most about the product?

    Often does not recognize the meeting id# from email or calendar, sometimes require a manual input.

    What one thing do you wish the vendor did differently?

    Merge the two products into one app: GotoMeeting and GotoWebinar.

    If you could start over, what would your organization do differently?

    Not worry about having apps in-house.


  • 5 out of 5.0, Reviewed

    Product(s): GoToAssist

    Up front and secure Remote Administration.

    Overall Comment

    Great tool for remote administration. Easy to deploy and use. Users feel comfortable with the privacy concerns.

    If you could start over, what would your organization do differently?

    buy more licenses up front to get the bulk discount, we wanted to try it first.

    Service & support - overall comment

    Support was attentive and efficient.

    Integration & Deployment - Overall comment

    Easy deployment.


  • 4 out of 5.0, Reviewed

    Product(s): GoToAssist,GoToMeeting

    Implementation was easy but needs improvement.

    Overall Comment

    Easy to implement.

    What one piece of advice would you give other prospective customers?

    Trial version.

    What do you like most about the product or service?

    Efficient.

    What do you dislike most about the product?

    Slow after in production.

    What one thing do you wish the vendor did differently?

    provide a trial version.

    If you could start over, what would your organization do differently?

    Evaluate before you implement.


  • 5 out of 5.0, Reviewed

    Product(s): GoToMeeting

    Simple Installation, minimal efforts! Focus on the training & documentation

    Overall Comment

    The vendor works on monthly status and follows up to resolve any outstanding issues.

    What one piece of advice would you give other prospective customers?

    Documentation & Policies.

    What do you like most about the product or service?

    ease of use.

    What do you dislike most about the product?

    none.

    What one thing do you wish the vendor did differently?

    none.

    If you could start over, what would your organization do differently?

    Focus on training end users.


  • 4 out of 5.0, Reviewed

    Product(s): GoToMeeting

    Straight-forward tool that is relatively intuitive to use.

    Overall Comment

    I'm happy with the solution!

    What one piece of advice would you give other prospective customers?

    I did not make the decision to purchase, just a user.

    What do you like most about the product or service?

    Its very easy to use! Spinning up meetings, sending invites from calendar (especially if you have the plug-in for Gmail, you can record meetings (very helpful) and there is a video conference option if you want to see others on the meeting.

    What do you dislike most about the product?

    Sometimes the "record" button isn't an option, not sure why.

    What one thing do you wish the vendor did differently?

    I'm not sure if we used a vendor so cant answer this question.

    If you could start over, what would your organization do differently?

    I did not make the decision to purchase, just a user.

    Product capabilities - overall comment

    Sometimes recording option doesn't appear.


  • 4 out of 5.0, Reviewed

    Product(s): GoToMeeting,GoToWebinar

    Good upgrade enhancements

    Overall Comment

    Satisified user experience

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): GoToMeeting,GoToWebinar

    Works...most of the time.

    Overall Comment

    Works pretty well - most customers can access it, most employees can access it. This world is changing so quickly, however.

    Service & support - overall comment

    Online support has been fine for any issues we've faced.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.3

Ability to understand your organization's needs

(7)
4.3

Timely and complete response to product questions

(7)
4.3

Pricing and contract flexibility (pricing and terms)

(7)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.8

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(7)
4.1

Ease of deployment

(7)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(5)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.3
Section
1

Additional Context

What was the nature of your involvement?

End User Support Manager

Business Analysts

End User Computing Stakeholder

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Improve customer relations/service

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Drive revenue growth

Improve business process outcomes

Improve supplier or partner relations

Improve supplier or partner relationships

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Breadth of services

Strong services expertise

Pre-existing relationships

Financial/organizational viability

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Europe, Middle East and Africa

Latin America