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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Hangouts

    Excellent video conferencing software.

    Overall Comment

    I think that this is excellent video conferencing software. Really high quality and easy to use.

    What one piece of advice would you give other prospective customers?

    Check the competition.

    What do you like most about the product or service?

    Free. High Quality.

    What do you dislike most about the product?

    They change the product too often.

    What one thing do you wish the vendor did differently?

    Better support.

    If you could start over, what would your organization do differently?

    Look at paid solutions.

    Product capabilities - overall comment

    I think that this is a terrific software to use for quality video conferencing. I love how it focuses the picture on whomever is speaking at the moment.

    Service & support - overall comment

    No support needed. It is plug and play simple.

    Integration & Deployment - Overall comment

    Super easy deployment. Just download a plugin for the web browser.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User


Why did you purchase the software or service?

Create internal/operational efficiencies


What were the key factors that drove your decision?

Overall cost

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America