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4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on LogMeIn but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): join.me

    Simple, easy solution. Wish phone call quality was better.

    Overall Comment

    Very simple solution. Biggest downside is the phone quality is not sufficient when participants use a phone to dial in.

    What one piece of advice would you give other prospective customers?

    See if phone call quality has improved. Test from mobile phone, land-line, multiple people dialing-in, conference phones, etc.

    What do you like most about the product or service?

    Simple to deploy, simple for business and customers to remember how to use it.

    What do you dislike most about the product?

    phone audio quality.

    If you could start over, what would your organization do differently?

    Find a solution with better phone audio.

    Service & support - overall comment

    With cloud solution, as long as you understand how to use the tool (and join.me makes it easy) then there's little reason to ever need support.


  • 4 out of 5.0, Reviewed

    Product(s): join.me

    Good solid tool for <100 employees, at a low price, very easy to use.

    Overall Comment

    Join.me seems to work fine for our size of company, although we did experience some connectivity issues. There were also issues with some enterprise customers blocking the technology via their firewall.

    What one piece of advice would you give other prospective customers?

    Be sure you've researched the compatibility with enterprise firewalls.

    What do you like most about the product or service?

    Ease of use, low cost, easy to deploy in a small organization.

    What do you dislike most about the product?

    Lack of compatibility with firewalls, intermittent service at times.

    What one thing do you wish the vendor did differently?

    Join.me will need to work on the firewall issues if they want to move to enterprise class.


  • 5 out of 5.0, Reviewed

    Product(s): BoldChat, join.me

    LogMeIn reinforces the viability and growing leadership in the Enterprise Chat market.

    Overall Comment

    LogMeIn was very helpful and supportive throughout the process. After their product was selected, they continued to provide outstanding support and information, as well as cost flexibility.

    What one piece of advice would you give other prospective customers?

    Thoroughly investigate product functionality.

    What do you like most about the product or service?

    Extensibility and product evolutionary support.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(2)
5.0

Ease of deployment

(3)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Computing Stakeholder

Functional Assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Cost management

Drive revenue growth

Improve business process agility

Improve customer relations/service

Improve supplier or partner relationships


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America