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4.1 out of 5.0 (8 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Server

    Easy implementation

    Overall Comment

    The product was implemented well and performed outstanding.

    What one piece of advice would you give other prospective customers?

    Push forward now.

    What do you like most about the product or service?

    Integrated features.

    What one thing do you wish the vendor did differently?

    made it easier to intergrate with on-premise and cloud services in a hybrid capacity.

    If you could start over, what would your organization do differently?

    Phase approach when implementing many features.

    Service & support - overall comment

    Great support for the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Skype for Business a plus compared to Lync.

    Overall Comment

    Skype for Business 2016 is a marked improvement from Lync. Overall utilization across all technology devices (computers, tablets, iPhones, iPads) was guaranteed and allows an easy user experience for our employees.

    What one piece of advice would you give other prospective customers?

    Communicate, communicate, communicate.

    What do you like most about the product or service?

    Ease of use has changed the way our senior management engages with management at the varied national sites. Awareness helps to minimize formal meetings and allows for ad hoc real time communications to deal with issues when they are occuring or pertinent.

    What do you dislike most about the product?

    Still not as good as Webex when meeting with those outside the organization, but close.

    What one thing do you wish the vendor did differently?

    handled internally

    If you could start over, what would your organization do differently?

    More user awareness to the upcoming change and sharing of ease of use, dont fear change.


  • 4 out of 5.0, Reviewed

    Product(s): Lync Server

    Implementation was complex, but final result is very stable.

    Overall Comment

    Integration with some other systems was a little difficult in some cases such as Cisco UCM, but in the end, we have a stable environment that serves our user base well

    What one piece of advice would you give other prospective customers?

    Don't underestimate the integration of this product. You will need to have a good understanding of your Exchange and AD environment to make Lync a success in your organization. Planning is key.

    What do you like most about the product or service?

    It integrates well with our existing Microsoft infrastructure.

    What do you dislike most about the product?

    I have no current issues with the product.

    What one thing do you wish the vendor did differently?

    I would like to see SCCM modules for deploying Lync updates without downtime.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Server

    The use of knowledgeable external resources allowed for a successful implementation.

    Overall Comment

    The 3rd party provider that we selected, had a lot of experience with implementing Skype for Business.

    What one piece of advice would you give other prospective customers?

    My advice would be to communicate a detailed overall objective to all internal IT resources.

    What do you like most about the product or service?

    I like the ease of use and added ability to communicate differently.

    What do you dislike most about the product?

    I haven’t found anything that I dislike about the product.

    What one thing do you wish the vendor did differently?

    Our vendor did a great job. No regrets.

    If you could start over, what would your organization do differently?

    If could start over, I would have communicated a detailed overall objective to all internal IT resources.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Server

    Works well in our environment and another innovative way to communicate and share present

    Overall Comment

    Works well.

    What one piece of advice would you give other prospective customers?

    thoroughly test before implementing.

    What do you like most about the product or service?

    rely less on email to communicate internally.

    If you could start over, what would your organization do differently?

    evaluated others.


  • 3 out of 5.0, Reviewed

    Product(s): Lync Server

    We need to be better at marketing ourselves. the implementation was very good but not well

    Overall Comment

    I would like to see more and easier integration with Polycom.

    What one piece of advice would you give other prospective customers?

    work in your UC strategy first. plan more execute less.

    What do you like most about the product or service?

    It is very user-friendly, integrates very well with many other platforms.

    What do you dislike most about the product?

    not easy to integrate with room conference systems.

    What one thing do you wish the vendor did differently?

    I would like to have more interaction with Microsoft in that product and product roadmap.

    If you could start over, what would your organization do differently?

    We could have a UC strategy, have a better communication, marketing concept.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Great for connecting both internally and with external partners.

    Overall Comment

    Microsoft is great to work with

    What one piece of advice would you give other prospective customers?

    Work with any external business partners continuously instead of stop and start.

    What do you like most about the product or service?

    Very easy to use, lightwieght.

    What do you dislike most about the product?

    Not all the features and UI are intuitive.

    What one thing do you wish the vendor did differently?

    Microsoft was great in their support for our implementation.

    If you could start over, what would your organization do differently?

    Closer collaboration with our external business partner to connect with them more easily.

    Service & support - overall comment

    Microsoft was very responsive and willing to provide support when needed.

    Integration & Deployment - Overall comment

    Seamless deployment with O365.


  • 4 out of 5.0, Reviewed

    Product(s): Lync Online

    Implementation was smooth and the product is very good - needs some enhancements though.

    Overall Comment

    Overall, this implementation went very well.

    What one piece of advice would you give other prospective customers?

    Use pilot and encourage adoption rather than be too heavy-handed.

    What do you like most about the product or service?

    Integration with Microsoft Office/SharePoint and overall functionality.

    What do you dislike most about the product?

    Lack of persistent chat.

    What one thing do you wish the vendor did differently?

    Allow for persistent chat (so users can come and go to a room if invited and see past posts).

    If you could start over, what would your organization do differently?

    Build more use cases and see more.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.1

Ability to understand your organization's needs

(8)
4.3

Timely and complete response to product questions

(7)
4.4

Pricing and contract flexibility (pricing and terms)

(7)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.8

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(7)
4.3

Ease of deployment

(7)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.6

Quality of technical support

(7)
4.4

Quality of peer user community

(6)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4
Section
1

Additional Context

What was the nature of your involvement?

End User Support Manager

Functional Assessment

End User Computing Stakeholder

Implementation, Maintenance or other IT support

System Administrator

Vendor Management

Analytics User

Executive Sponsor

Technical Assessment

Technical assessment

User Training

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve customer relations/service

Enhance decision making

Improve supplier or partner relations

Cost management

Drive innovation

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Pre-existing relationships

Overall cost

Product roadmap and future vision

Breadth of services

Product functionality and performance

Strong user community

Financial/organizational viability

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America