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4.2 out of 5.0 (17 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Easy implantation, no downtime.

    Overall Comment

    It's worked great for us.

    What one piece of advice would you give other prospective customers?

    It's easy to manage

    What do you like most about the product or service?

    Uptime, and reliability

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Implementation was a breeze, but ongoing support leaves something to be desired

    Overall Comment

    The vendor that provided the implementation did an excellent job

    What one piece of advice would you give other prospective customers?

    To start out with troubleshooting workflows before signing onto the project

    What do you like most about the product or service?

    Ease of Use

    What do you dislike most about the product?

    Online Support uses 3rd party vendors who don't always know what they are talking about

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Develop action plan around troubleshooting Skype issues.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Implementation can be easy, but start small and work your way up!!

    Overall Comment

    Much lower maintenance option to start movement of organization to the Office 365 "cloud". Already had an existing base of Lync and Communicator users, so movement to the cloud was mych easier.

    What one piece of advice would you give other prospective customers?

    Ensure that you have a strong rollout plan and involve your support/help desk personnel in the very first pilot.

    What do you like most about the product or service?

    Stable platform and convenience of communication.

    What one thing do you wish the vendor did differently?

    Provide more practical advice on how to implement. Third party consultants helped more, but in some regards we were on our own.

    If you could start over, what would your organization do differently?

    Make the move sooner!


  • 4 out of 5.0, Reviewed

    Product(s): Lync Server

    Implemenation was fairly straight fwd, with few issues.

    Overall Comment

    Initially we had some struggles getting all our end users to be able to install it successfully (Win7 home to Win 10 Pro and everything in between caused issues). But we are now all Win 7 Pro and Win 10 Pro with moving to all Win Pro by end of fiscal year in June 2017. No issues currently. Very usefull for what features we use it for. Mostly for chat, voice chat and some video conferencing. Even some IT remote support with giving access to techs to have hands on access to staff machines to do basic support.

    What one piece of advice would you give other prospective customers?

    Research the software to be sure it will do all you need it to do now and what you would like to be able to do with it in the future, and do plenty of bench testing before rolling it out.

    What do you like most about the product or service?

    ease of use for the end user with latest updates this past year.

    What do you dislike most about the product?

    Skype for Business cannot directly link with Skype customers.

    What one thing do you wish the vendor did differently?

    Nothing that comes to mind. They did what we expected.

    If you could start over, what would your organization do differently?

    Do some bench testing on all OS versions we currently have deployed.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    License hard to determin

    Overall Comment

    Everything work as planned. Only difficulty is determining the correct licensing for the product. Needed help from consultants.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Server

    Excellent Upgrade, but check other systems Compatibility

    Overall Comment

    The product is excellent and is very similar from a supportability standpoint to the previous versions. It was tricky to implement and ran into a few road blocks. The vendor found out late that the version of Exchange we were running was not supported. This forced us to perform an upgrade of our exchange environment prior to finishing the upgrade to Skype for Business. Once we found this issue we decided to confirm all systems that interface and check for functionality. We checked operating systems supportability as well as other platforms. We found a few issues, but those risks were manageable and unavoidable.

    What one piece of advice would you give other prospective customers?

    Ensure Exhange environment is on the correct versions for the features you wish to utilize. Exchange 2007 is not support with Skype for Business Server 2015.

    What do you like most about the product or service?

    Skype for Business integrates very well into AD, Exchange, Outlook, and the Office Suite. It upgrades side-by-side and is easy to migrate users from the old version to the new version with a click of a button.

    What do you dislike most about the product?

    Its inability to integrate with older versions of software and provide backwards compatibility. The systems are not much different. Heavily relies on SSL Certificates from External and Internal Sources, which expire at set intervals and add support requirements to the system.

    What one thing do you wish the vendor did differently?

    Being the experts of the platform and being the expert implementors, they should have known before the SOW if our Exchange environment was supported by Skype for Business 2015.

    If you could start over, what would your organization do differently?

    Do a full assessment of all systems that integrate with the platform (Exchange, AD, and any others). Ensure you check the Skype Client Compatibility matrix and all versions you have in your environment for functionality. This would have helped us plan more appropriately prior to building out the systems and finding these challenges before go-live milestones.

    Integration & Deployment - Overall comment

    This would be Completely Satisfied but the Exchange 2007 lack of support has affected this for that reason.


  • 3 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Good alternative to Webex and Goto Meeting

    Overall Comment

    Again Issues with incorrect issues cost more time as expected. Good cost effective solution

    What one piece of advice would you give other prospective customers?

    The plan should be selected with a view on the it-strategy

    What one thing do you wish the vendor did differently?

    More secure yolutions for the pstn calling (e.g. password for every session)

    If you could start over, what would your organization do differently?

    Direct buy all needed licenses. Later license groth is a controlling mess


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Fully met expectations

    Overall Comment

    Fully met expectations

    What one piece of advice would you give other prospective customers?

    Management commitment

    What do you like most about the product or service?

    Avaiability and supports mobility

    What do you dislike most about the product?

    Bandwith requirements

    What one thing do you wish the vendor did differently?

    Further reduce bandwith requirements

    If you could start over, what would your organization do differently?

    More user involvement


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Online

    Great software

    Overall Comment

    this software works great for communicating with other users eithin the company

    What one piece of advice would you give other prospective customers?

    this is a great software and should be considered as a way to communicate with associates

    What do you like most about the product or service?

    user friendly

    What do you dislike most about the product?

    it is slow sometimes

    What one thing do you wish the vendor did differently?

    na

    If you could start over, what would your organization do differently?

    na

    Service & support - overall comment

    satisfied with the support


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Skype for Business Server

    Easy implementation

    Overall Comment

    The product was implemented well and performed outstanding.

    What one piece of advice would you give other prospective customers?

    Push forward now.

    What do you like most about the product or service?

    Integrated features.

    What one thing do you wish the vendor did differently?

    made it easier to intergrate with on-premise and cloud services in a hybrid capacity.

    If you could start over, what would your organization do differently?

    Phase approach when implementing many features.

    Service & support - overall comment

    Great support for the implementation.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(14)
4.2

Ability to understand your organization's needs

(16)
4.3

Timely and complete response to product questions

(15)
4.3

Pricing and contract flexibility (pricing and terms)

(13)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(16)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
4.2

Ease of integration using standard APIs and tools

(9)
3.8

Quality and availability of end-user training

(15)
4.2

Ease of deployment

(15)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
4.2

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(15)
4.4

Quality of technical support

(15)
4.3

Quality of peer user community

(11)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Support Manager

Implementation, Maintenance or other IT support

Executive Sponsor

End User Computing Stakeholder

Functional Assessment

System Administrator

Vendor/Product Selection

Vendor Management

Technical assessment

User Training

Analytics User

Application Lead

Business Analyst

Data Steward

Technical Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Drive innovation

Improve business process agility

Improve business process outcomes

Enhance decision making

Improve supplier or partner relations

Improve supplier or partner relationships

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Breadth of services

Product roadmap and future vision

Product functionality and performance

Strong user community

Financial/organizational viability

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America