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4.6 out of 5.0 (7 ratings)

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We have aggregated ratings data on PGi but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): GlobalMeet

    Easy and Convenient to use

    Overall Comment

    Very good. Easy to use.

    What one piece of advice would you give other prospective customers?

    Install to outlook, globlemeet is easy to use that way

    What do you like most about the product or service?

    Outlook installation

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    None

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): GlobalMeet

    great Web sharing program

    Overall Comment

    this is a great web sharing program that allows me to train internal staff and our clients in a cost effective manner.

    What one piece of advice would you give other prospective customers?

    this is a great program that allows users to share information and communicate.

    What do you like most about the product or service?

    has video recording of sessions which is a great feature

    What do you dislike most about the product?

    that the presenter cant see the list of attendees when screen sharing

    What one thing do you wish the vendor did differently?

    i wish there were more available features

    If you could start over, what would your organization do differently?

    Reach for the stars!


  • 5 out of 5.0, Reviewed

    Product(s): GlobalMeet, Other...

    Great company, great communication.

    Overall Comment

    I find that PGi is highly involved in all aspects of the business. When I had an issue with the software, I got a call immediately about the issue and everyone was quick to want to resolve any issues that might arise. I find that I am treated with great respect and everyone involved with PGi works their best to ensure that the client is satisfied. They also have great perks like PGi Insiders just for their clients.

    What one piece of advice would you give other prospective customers?

    Make sure to go with a company that you know will give you the individual service and attention that you deserve.

    What do you like most about the product or service?

    The ease of use and having all the various platforms that can work together and be used.

    If you could start over, what would your organization do differently?

    N/A

    Service & support - overall comment

    There a quick turnaround on any issues I had.


  • 3 out of 5.0, Reviewed

    Product(s): GlobalMeet

    Implementation was straightforward but the enhanced user features were not intuitive.

    Overall Comment

    Due to internal expertise, implementation was fairly straightforward and quickly implemented. The product turned out to be a bit less intuitive for end user community decreasing the overall adoption rate of enhanced functionality. We replaced the product at the end of 1 year.

    What one piece of advice would you give other prospective customers?

    Consider ease of use of functionality that is beyond the base level. Will your user community readily utilize the enhanced features of this service?

    What do you like most about the product or service?

    Tech staff liked the enhanced features.

    What do you dislike most about the product?

    not as user-friendly as we had hoped.

    What one thing do you wish the vendor did differently?

    Better end user documentation would have been a great help. We had to modify the documentation for ease of use.

    If you could start over, what would your organization do differently?

    expand proof of concept to larger user community/trial period.

    Product capabilities - overall comment

    Dissatisfied with functionality, lacked ease of use.

    Service & support - overall comment

    We did not need support for implementation. Product lacked "ease of use" and easily understood user documentation.

    Integration & Deployment - Overall comment

    Very easy to inmplement from a tech perspective.


  • 5 out of 5.0, Reviewed

    Product(s): GlobalMeet

    Best customer service!

    Overall Comment

    The staff at PGi has been wonderful to work with. If there is ever an issue, they are quick to respond and resolve.

    What one piece of advice would you give other prospective customers?

    Don't be afraid to test the products and see which one is best for you and your company.

    What do you like most about the product or service?

    Simple to use, and the customer support team is very responsive.

    What do you dislike most about the product?

    PGi continues to upgrade its products allowing for seemless conference calls and web meetings.

    What one thing do you wish the vendor did differently?

    nothing.

    If you could start over, what would your organization do differently?

    nothing.

    Service & support - overall comment

    Super responsive.

    Integration & Deployment - Overall comment

    Smooth integration for the easy to use products.


  • 4 out of 5.0, Reviewed

    Product(s): iMeet

    Easy to implement.

    Overall Comment

    Have only used once and had no issues.

    What do you like most about the product or service?

    Easy to use and navigate.

    What do you dislike most about the product?

    Nothing at this time.

    Integration & Deployment - Overall comment

    No involvement in this piece.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(7)
4.4

Timely and complete response to product questions

(7)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

I don't know

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(3)
4.7

Quality and availability of end-user training

(7)
4.4

Ease of deployment

(6)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.6

Did you purchase a support package from the vendor?

No

I’m unsure


Timeliness of vendor's response

(4)
4.8

Quality of technical support

(5)
4.8

Quality of peer user community

(6)
4.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

User Training

Analytics Team Leader

Business Analyst

Business Analysts

Development/Integration

End User Support Manager

Executive Sponsor

Functional Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Pre-existing relationships

Financial/organizational viability

Strong customer focus

Strong services expertise

Breadth of services

Product roadmap and future vision

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa