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4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on PGi but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): GlobalMeet

    Implementation was straightforward but the enhanced user features were not intuitive.

    Overall Comment

    Due to internal expertise, implementation was fairly straightforward and quickly implemented. The product turned out to be a bit less intuitive for end user community decreasing the overall adoption rate of enhanced functionality. We replaced the product at the end of 1 year.

    What one piece of advice would you give other prospective customers?

    Consider ease of use of functionality that is beyond the base level. Will your user community readily utilize the enhanced features of this service?

    What do you like most about the product or service?

    Tech staff liked the enhanced features.

    What do you dislike most about the product?

    not as user-friendly as we had hoped.

    What one thing do you wish the vendor did differently?

    Better end user documentation would have been a great help. We had to modify the documentation for ease of use.

    If you could start over, what would your organization do differently?

    expand proof of concept to larger user community/trial period.

    Product capabilities - overall comment

    Dissatisfied with functionality, lacked ease of use.

    Service & support - overall comment

    We did not need support for implementation. Product lacked "ease of use" and easily understood user documentation.

    Integration & Deployment - Overall comment

    Very easy to inmplement from a tech perspective.


  • 5 out of 5.0, Reviewed

    Product(s): GlobalMeet

    Best customer service!

    Overall Comment

    The staff at PGi has been wonderful to work with. If there is ever an issue, they are quick to respond and resolve.

    What one piece of advice would you give other prospective customers?

    Don't be afraid to test the products and see which one is best for you and your company.

    What do you like most about the product or service?

    Simple to use.

    What do you dislike most about the product?

    I wish the reporting was handled differently. The summary I receive after a call is good, but not as detailed as the summary I can get 24 hours later. If they could only combine the two, and get them both to me right away, that would be ideal.

    What one thing do you wish the vendor did differently?

    nothing.

    If you could start over, what would your organization do differently?

    nothing.

    Service & support - overall comment

    Super responsive.

    Integration & Deployment - Overall comment

    Smooth integration for the easy to use products.


  • 4 out of 5.0, Reviewed

    Product(s): iMeet

    Easy to implement.

    Overall Comment

    Have only used once and had no issues.

    What do you like most about the product or service?

    Easy to use and navigate.

    What do you dislike most about the product?

    Nothing at this time.

    Integration & Deployment - Overall comment

    No involvement in this piece.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

I don't know

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.7
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

End User Support Manager

Executive Sponsor

Functional Assessment

User Training


Why did you purchase the software or service?

Create internal/operational efficiencies

Cost management

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Strong customer focus

Breadth of services

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America