3 out of 5.0, Reviewed Aug 16, 2016
Due to internal expertise, implementation was fairly straightforward and quickly implemented. The product turned out to be a bit less intuitive for end user community decreasing the overall adoption rate of enhanced functionality. We replaced the product at the end of 1 year.
Consider ease of use of functionality that is beyond the base level. Will your user community readily utilize the enhanced features of this service?
Tech staff liked the enhanced features.
not as user-friendly as we had hoped.
Better end user documentation would have been a great help. We had to modify the documentation for ease of use.
expand proof of concept to larger user community/trial period.
Dissatisfied with functionality, lacked ease of use.
We did not need support for implementation. Product lacked "ease of use" and easily understood user documentation.
Very easy to inmplement from a tech perspective.
5 out of 5.0, Reviewed Jun 20, 2016
The staff at PGi has been wonderful to work with. If there is ever an issue, they are quick to respond and resolve.
Don't be afraid to test the products and see which one is best for you and your company.
Simple to use.
I wish the reporting was handled differently. The summary I receive after a call is good, but not as detailed as the summary I can get 24 hours later. If they could only combine the two, and get them both to me right away, that would be ideal.
Smooth integration for the easy to use products.
4 out of 5.0, Reviewed Jun 15, 2016
Have only used once and had no issues.
Easy to use and navigate.
Nothing at this time.
No involvement in this piece.