5 out of 5.0, Reviewed Nov 22, 2016
The whole process has been well-planned and well-coordinated with the vendor. The biggest issues were generally to do with internal cost recovery, and it was decided that Central IT would fund the usage of Zoom for the campus.
Utilize a standardized project management approach to implementation.
Important features are buried in the settings. (Personal meeting ID and Vanity URL)
Break the training videos into bite-sized chunks focusing on specific functions or batches of settings. SSO integration needs better documentation for all the various options.
Planned/phased rollout by cohorts of departments as opposed to our on-demand implementation which creates peaks of demands on our staff resources from new users.
5 out of 5.0, Reviewed Nov 17, 2016
Zoom is efficient. I picked up on it's basics incredibly fast. It's also rather easy to teach others how to use--even if they aren't technically inclined.
Get your hands dirty when using Zoom. It's so easy to use and explore, there is no reason to be afraid.
Remote Screen Control is an amazing feature. I also love how easy it is to send out an impromptu meeting invite via email.
No comment. Love the product.
4 out of 5.0, Reviewed Nov 17, 2016
Overall it is a great product. It still has few technical glitches, but has acceptable workarounds.
Cloud based services like zoom offers same end user experience without having to install vendor specific video equipments. This would not only help save on initial capital costs but also reducing ongoing maintenance and up keep costs that would have otherwise need to be spent.
Zoom has a very intutive user interface. Video quality is better than or equal to what you get from using installed video confrence equipment like cisco telepresence.
Same as what i mentioned earlier in the "What one thing do you wish the vendor did differently?" secion.
Make it more user friendly for Zoom solution to integrate with in house video confereincing equipment. Right now we have to go through a 4 step process to call the conference room with the video equipment from a PC and have someone in the room pick up the call in order to use the video conferencing equipment installed int he conference room.
Given the options we have today, we may not have invested in implementing complex video conferencing technologies like cisco telepresence.
5 out of 5.0, Reviewed Oct 18, 2016
Implementation was easy, user adoption was high becuase of the ease of use. We moved from GoToMeeting which was mostly used by IT and now business users are the biggest users.
Focus on the user experince. For users in cubicles, they need a good microphone that works for both Phone and Zoom meetings
Performance. Application had minimal impact on network.
Spend more time defining and testing our solution for Zoom Rooms.
Support organization has been very responsive and helped work through any issues that came up.
5 out of 5.0, Reviewed Sep 23, 2016
This is a very user-friendly application, it works well for video conferences and recording and requires little training. It is also very cost effective.
I like the ease of navigation
I wish the recordings were saved to the user account, rather than the computer
The product does everything I need
The online setup was extremely user friendly, I have not had any reason to contact the company.
5 out of 5.0, Reviewed Jun 27, 2016
I was tasked with finding a replacement for WebEx after all of our accounts were closed and future webinars canceled for apparently no reason. During the requirements gathering phase, it became clear we needed a system to replace not only WebEx, but also Microsoft Lync (now Skype for Business), ATConference, and our SIP/H.323 systems. At the core of it all, I wanted a system where an end-user could set up a meeting, email someone a link, and then start conversing with that person without needing to register for an account, install complicated software, or ask for technical support. Out of the 50 or so vendors we looked at, I was surprised to find that only a few actually did this well. Zoom ended up getting our business because of it's ability to be used by even the most tech-phobic users, video-streaming capability, low-cost, and integration with our H.323/SIP legacy systems. Staff have raved about how easy it is to use, how much money they have saved over other systems, and how much they like it. Additionally, I continue to be impressed by features that Zoom implements, such as closed captioning, improvements to its APIs, and improvements to its back-end systems. I do not believe there is another product on the market today that does what Zoom does as well as Zoom does.
Ease of use.
The billing department and billing systems are not perfect; company suffers from growing pains.
Sales and support are usually excellent. Billing department has its issues.
The SSO engineers were not readily available to help us troubleshoot integration with ADFS.