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web-conferencing zoom-video-communication All Markets > Web Conferencing

Zoom Video Communication

4.8 out of 5.0 (8 ratings)

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We have aggregated ratings data on Zoom Video Communication but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Utilization was easy, implementation can be informal, better if phased rollout.

    Overall Comment

    The whole process has been well-planned and well-coordinated with the vendor. The biggest issues were generally to do with internal cost recovery, and it was decided that Central IT would fund the usage of Zoom for the campus.

    What one piece of advice would you give other prospective customers?

    Utilize a standardized project management approach to implementation.

    What do you like most about the product or service?

    Everything

    What do you dislike most about the product?

    Important features are buried in the settings. (Personal meeting ID and Vanity URL)

    What one thing do you wish the vendor did differently?

    Break the training videos into bite-sized chunks focusing on specific functions or batches of settings. SSO integration needs better documentation for all the various options.

    If you could start over, what would your organization do differently?

    Planned/phased rollout by cohorts of departments as opposed to our on-demand implementation which creates peaks of demands on our staff resources from new users.


  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Ease of Zoom

    Overall Comment

    Zoom is efficient. I picked up on it's basics incredibly fast. It's also rather easy to teach others how to use--even if they aren't technically inclined.

    What one piece of advice would you give other prospective customers?

    Get your hands dirty when using Zoom. It's so easy to use and explore, there is no reason to be afraid.

    What do you like most about the product or service?

    Remote Screen Control is an amazing feature. I also love how easy it is to send out an impromptu meeting invite via email.

    What do you dislike most about the product?

    No comment.

    What one thing do you wish the vendor did differently?

    No comment. Love the product.


  • 4 out of 5.0, Reviewed

    Product(s): Zoom

    Zoom video communication implementation

    Overall Comment

    Overall it is a great product. It still has few technical glitches, but has acceptable workarounds.

    What one piece of advice would you give other prospective customers?

    Cloud based services like zoom offers same end user experience without having to install vendor specific video equipments. This would not only help save on initial capital costs but also reducing ongoing maintenance and up keep costs that would have otherwise need to be spent.

    What do you like most about the product or service?

    Zoom has a very intutive user interface. Video quality is better than or equal to what you get from using installed video confrence equipment like cisco telepresence.

    What do you dislike most about the product?

    Same as what i mentioned earlier in the "What one thing do you wish the vendor did differently?" secion.

    What one thing do you wish the vendor did differently?

    Make it more user friendly for Zoom solution to integrate with in house video confereincing equipment. Right now we have to go through a 4 step process to call the conference room with the video equipment from a PC and have someone in the room pick up the call in order to use the video conferencing equipment installed int he conference room.

    If you could start over, what would your organization do differently?

    Given the options we have today, we may not have invested in implementing complex video conferencing technologies like cisco telepresence.


  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Feature rich, easy to implement, one solution for individuals and conference rooms

    Overall Comment

    Implementation was easy, user adoption was high becuase of the ease of use. We moved from GoToMeeting which was mostly used by IT and now business users are the biggest users.

    What one piece of advice would you give other prospective customers?

    Focus on the user experince. For users in cubicles, they need a good microphone that works for both Phone and Zoom meetings

    What do you like most about the product or service?

    Performance. Application had minimal impact on network.

    If you could start over, what would your organization do differently?

    Spend more time defining and testing our solution for Zoom Rooms.

    Service & support - overall comment

    Support organization has been very responsive and helped work through any issues that came up.


  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Great Product, User Friendly, Cost Effective.

    Overall Comment

    This is a very user-friendly application, it works well for video conferences and recording and requires little training. It is also very cost effective.

    What do you like most about the product or service?

    I like the ease of navigation

    What one thing do you wish the vendor did differently?

    I wish the recordings were saved to the user account, rather than the computer

    Product capabilities - overall comment

    The product does everything I need

    Service & support - overall comment

    The online setup was extremely user friendly, I have not had any reason to contact the company.


  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Zoom just works.

    Overall Comment

    I was tasked with finding a replacement for WebEx after all of our accounts were closed and future webinars canceled for apparently no reason. During the requirements gathering phase, it became clear we needed a system to replace not only WebEx, but also Microsoft Lync (now Skype for Business), ATConference, and our SIP/H.323 systems. At the core of it all, I wanted a system where an end-user could set up a meeting, email someone a link, and then start conversing with that person without needing to register for an account, install complicated software, or ask for technical support. Out of the 50 or so vendors we looked at, I was surprised to find that only a few actually did this well. Zoom ended up getting our business because of it's ability to be used by even the most tech-phobic users, video-streaming capability, low-cost, and integration with our H.323/SIP legacy systems. Staff have raved about how easy it is to use, how much money they have saved over other systems, and how much they like it. Additionally, I continue to be impressed by features that Zoom implements, such as closed captioning, improvements to its APIs, and improvements to its back-end systems. I do not believe there is another product on the market today that does what Zoom does as well as Zoom does.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    The billing department and billing systems are not perfect; company suffers from growing pains.

    Service & support - overall comment

    Sales and support are usually excellent. Billing department has its issues.

    Integration & Deployment - Overall comment

    The SSO engineers were not readily available to help us troubleshoot integration with ADFS.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(6)
4.7

Timely and complete response to product questions

(5)
4.4

Pricing and contract flexibility (pricing and terms)

(4)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.4

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(5)
4.6

Ease of deployment

(7)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.3

Did you purchase a support package from the vendor?

No

I’m unsure


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(5)
4.4

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.9
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Implementation, Maintenance or other IT support

Vendor/Product Selection

System Administrator

User Training

Analytics User

Application Lead

End User Support Manager

Functional Assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Drive innovation

Improve business process agility

Improve supplier or partner relationships

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Breadth of services

Product roadmap and future vision

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa