5 out of 5.0, Reviewed Oct 18, 2016
Implementation was easy, user adoption was high becuase of the ease of use. We moved from GoToMeeting which was mostly used by IT and now business users are the biggest users.
Focus on the user experince. For users in cubicles, they need a good microphone that works for both Phone and Zoom meetings
Performance. Application had minimal impact on network.
Spend more time defining and testing our solution for Zoom Rooms.
Support organization has been very responsive and helped work through any issues that came up.
5 out of 5.0, Reviewed Sep 23, 2016
This is a very user-friendly application, it works well for video conferences and recording and requires little training. It is also very cost effective.
I like the ease of navigation
I wish the recordings were saved to the user account, rather than the computer
The product does everything I need
The online setup was extremely user friendly, I have not had any reason to contact the company.
5 out of 5.0, Reviewed Jun 27, 2016
I was tasked with finding a replacement for WebEx after all of our accounts were closed and future webinars canceled for apparently no reason. During the requirements gathering phase, it became clear we needed a system to replace not only WebEx, but also Microsoft Lync (now Skype for Business), ATConference, and our SIP/H.323 systems. At the core of it all, I wanted a system where an end-user could set up a meeting, email someone a link, and then start conversing with that person without needing to register for an account, install complicated software, or ask for technical support. Out of the 50 or so vendors we looked at, I was surprised to find that only a few actually did this well. Zoom ended up getting our business because of it's ability to be used by even the most tech-phobic users, video-streaming capability, low-cost, and integration with our H.323/SIP legacy systems. Staff have raved about how easy it is to use, how much money they have saved over other systems, and how much they like it. Additionally, I continue to be impressed by features that Zoom implements, such as closed captioning, improvements to its APIs, and improvements to its back-end systems. I do not believe there is another product on the market today that does what Zoom does as well as Zoom does.
Ease of use.
The billing department and billing systems are not perfect; company suffers from growing pains.
Sales and support are usually excellent. Billing department has its issues.
The SSO engineers were not readily available to help us troubleshoot integration with ADFS.