5 out of 5.0, Reviewed Jun 27, 2016
I was tasked with finding a replacement for WebEx after all of our accounts were closed and future webinars canceled for apparently no reason. During the requirements gathering phase, it became clear we needed a system to replace not only WebEx, but also Microsoft Lync (now Skype for Business), ATConference, and our SIP/H.323 systems. At the core of it all, I wanted a system where an end-user could set up a meeting, email someone a link, and then start conversing with that person without needing to register for an account, install complicated software, or ask for technical support. Out of the 50 or so vendors we looked at, I was surprised to find that only a few actually did this well. Zoom ended up getting our business because of it's ability to be used by even the most tech-phobic users, video-streaming capability, low-cost, and integration with our H.323/SIP legacy systems. Staff have raved about how easy it is to use, how much money they have saved over other systems, and how much they like it. Additionally, I continue to be impressed by features that Zoom implements, such as closed captioning, improvements to its APIs, and improvements to its back-end systems. I do not believe there is another product on the market today that does what Zoom does as well as Zoom does.
Ease of use.
The billing department and billing systems are not perfect; company suffers from growing pains.
Sales and support are usually excellent. Billing department has its issues.
The SSO engineers were not readily available to help us troubleshoot integration with ADFS.