Zoom Video Communication

4.7 out of 5 (40 Ratings)

38 Verified Reviews

Zoom

Best in class for the price, feature set, and quality

Zoom is the best video conferencing platform we can imagine. Back when we first adopted them in 2014, they were still relatively new to the market and weren't as feature-rich as they are today. Despite the richness of the platform, they remain one of the simplest to use. Training is remarkably easy, especially when compared to training for the platforms I used to support. Because it's so universal and easy to use, adoption across the company grew exponentially. We went from a handful of users to a thousand in about two months, and usage continues to climb steadily as we now average about 1,500 video meetings a week companywide, with 100,000 meetings since 2014. Issues have been very sparse, and their support staff is able to resolve the few problems we encounter rapidly. Their security is great, and we were able to create a separate BAA conferencing environment for HIPAA-compliance. We can also enable IM and meeting encryption. They continue to add interesting and sticky features on a regular basis, further increasing our adoption and utilization. Their technology also seems to be the strongest of any video platform--their modern encoding intelligently scales audio and video quality according to your bandwidth, allowing for buttery smooth performance no matter your device or network strength. We're currently using their Zoom Rooms conference room platform as well as IM. Best of all, we're saving hundreds of thousands of reduced travel costs and the reduction of many pricey teleconferencing platforms.

Zoom

Implementation was a snap, plan for a little training for users used to G2M/Citrix

Great feature set, excellent cross-platform support. Does require a lightweight plugin but so do Citrix and G2M. The plugin installs seamlessly. Video quality is great. Did take our users a bit to get used to the controls which minimise the controls in favour of maximising video/web conferencing screen real estate.

Zoom

Implementation was easy and features were quite impressive.

Strong customer service. Easy to set up and train users. Forward thinking with important features that haven't been implemented throughout the industry

Zoom

Good product and good company

Onboarding, training and implementation went well. The fact that users cannot edit their own email templated and a few technical issues were the only issues thus far.

Zoom

Very efficient, well designed product. Quick adoption and delivery.

Zoom was extremely responsive, knowledgeable, and helpful through the entire software evaluation, purchase, and implementation process. The product worked extremely well, as promised. Very well thought out and user-friendly product. We have had no issues with hardware compatibility or user adoption.

Zoom

Easy to use and light weight.

Easy to use. Faculty find they like zoom better than Blackboard Ultra.

Zoom

Easily implemented and understood by end users

During the initial rollout, we had some issues getting our LDAP to work with an SSO solution. The vendor was very patient and knowledgeable in answering our questions. This vendor's support team has also been there for us as we discovered new issues or questions.

Zoom

Implementation was easy, costs affordable

Easy to use, great/responsive support team and smooth transition.

Zoom

Easy to use and Easy to work with Zoom Video all the way

Zoom was incredibly easy to work with. They assisted in every aspect of the POC and implementation process and made our transition from older legacy solutions seamless.

Zoom

Great Video and Voice quality!

Zoom conferencing tool is one of the best that we have used over the years.