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web-conferencing zoom-video-communication All Markets > Web Conferencing

Zoom Video Communication

5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Zoom Video Communication but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Zoom

    Zoom just works.

    Overall Comment

    I was tasked with finding a replacement for WebEx after all of our accounts were closed and future webinars canceled for apparently no reason. During the requirements gathering phase, it became clear we needed a system to replace not only WebEx, but also Microsoft Lync (now Skype for Business), ATConference, and our SIP/H.323 systems. At the core of it all, I wanted a system where an end-user could set up a meeting, email someone a link, and then start conversing with that person without needing to register for an account, install complicated software, or ask for technical support. Out of the 50 or so vendors we looked at, I was surprised to find that only a few actually did this well. Zoom ended up getting our business because of it's ability to be used by even the most tech-phobic users, video-streaming capability, low-cost, and integration with our H.323/SIP legacy systems. Staff have raved about how easy it is to use, how much money they have saved over other systems, and how much they like it. Additionally, I continue to be impressed by features that Zoom implements, such as closed captioning, improvements to its APIs, and improvements to its back-end systems. I do not believe there is another product on the market today that does what Zoom does as well as Zoom does.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    The billing department and billing systems are not perfect; company suffers from growing pains.

    Service & support - overall comment

    Sales and support are usually excellent. Billing department has its issues.

    Integration & Deployment - Overall comment

    The SSO engineers were not readily available to help us troubleshoot integration with ADFS.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Implementation, Maintenance or other IT support

User Training

Vendor/Product Selection


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve supplier or partner relationships


What were the key factors that drove your decision?

Breadth of services

Financial/organizational viability

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America