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4.7 out of 5.0 (6 ratings)

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We have aggregated ratings data on Acquia but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Acquia Drupal,Drupal 8

    Great potential, huge upside.

    Overall Comment

    They have a constant dialogue with us on what we need to make our business successful and then work on ways to incorporate it into their roadmap.

    What one piece of advice would you give other prospective customers?

    Be open with your business objectives to make sure that your goals align with their roadmap.

    What do you like most about the product or service?

    Their account management is great to work with.

    What do you dislike most about the product?

    Their inability to keep up with my team's roadmap.

    What one thing do you wish the vendor did differently?

    I wish they had containers as part of their platform.

    If you could start over, what would your organization do differently?

    We would have established a tighter operating model with Acquia before beginning and truly understand how their operations worked in order to plan our support structure. Ensure that our systems and their integrations were identified earlier in the process.

    Service & support - overall comment

    service-support-overall-comments


  • 4 out of 5.0, Reviewed

    Product(s): Acquia Drupal

    Implementation was Easy- recommend!

    Overall Comment

    Describe what has worked well and what hasn't. Acquia Cloud offered a headache free way for us to manage our global website infrastructure. By taking the "server" level functionality out of the equation, we were able to focus on core application development, and the continuous patch and maintenance of the servers was eliminated from our internal team responsibilities.

    What one piece of advice would you give other prospective customers?

    Both Pantheon and Acquia offer good solutions, depending on your development needs, pick the right one.

    What one thing do you wish the vendor did differently?

    Would like a more scalable financial model based on usage.

    If you could start over, what would your organization do differently?

    About the only change would be to include Acquia Lift on the platform at the start rather than retrofit.

    Service & support - overall comment

    Glad you had a good experience. Would you please share what stood out? Easy to create a ticket and very fast turnaround


  • 5 out of 5.0, Reviewed

    Product(s): Drupal 8

    Easy implementation at low cost

    Overall Comment

    Easy to implement; met our needs without excessive costs.

    What do you like most about the product or service?

    Easy to use, continual improvements, low cost

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Pleased with the capabilities.

    Service & support - overall comment

    We have not purchased service or support


  • 5 out of 5.0, Reviewed

    Product(s): Acquia Drupal

    Open Source with strong Vendor support

    Overall Comment

    Acquia supported Drupal implementation very well Expertise and knowledge of Drupal Consulting and technical Account Management

    What one piece of advice would you give other prospective customers?

    Set yourself up for success - ensure have right people on board up front

    What do you like most about the product or service?

    It works as its meant to - Vendor support and service is strong

    What do you dislike most about the product?

    learing curve

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Go harder and faster - bring on more expertise up front

    Service & support - overall comment

    Vendor has been Strong in this area


  • 5 out of 5.0, Reviewed

    Product(s): Drupal 8

    Acquia for Drupal sites was easy.

    Overall Comment

    Customer service and reliability.

    What one piece of advice would you give other prospective customers?

    Compare apples vs. apples.

    What do you like most about the product or service?

    Acquia hosts their service on AWS.

    What do you dislike most about the product?

    There are some limits when it comes to choices for load balancing as well as Acquia's partner for DDoS mitigation and WAF -- though I understand the need to limit choices on a cloud service provider's menu.

    What one thing do you wish the vendor did differently?

    Provide more choices in billing and payment.

    If you could start over, what would your organization do differently?

    Move on premises public websites to cloud provider sooner.


  • 5 out of 5.0, Reviewed

    Product(s): Drupal 8

    Open source, cost-effective, easy to learn and implement in-house.

    Overall Comment

    easy to adopt. It is open source. We do not need to employ external consultancy services for deploying it. PHP for development is easy to learn.

    What one piece of advice would you give other prospective customers?

    Find someone know PHP and it is very easy to learn and customize.

    What do you like most about the product or service?

    open source, strong user community.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Be more agile, start small and roll out earlier for pilot web site.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.4

How long did your deployment take?

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(5)
3.8

Quality and availability of end-user training

(5)
4.4

Ease of deployment

(6)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
4.5

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(4)
4.3

Quality of peer user community

(5)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Development/Integration

Vendor Management

Application Lead

End User Support Manager

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Reduce time to market

Improve business process outcomes

Drive innovation

Improve customer relations/service

Improve business process agility

Improve compliance and risk management

Cost management

Enhance decision making


What were the key factors that drove your decision?

Overall cost

Breadth of services

Strong user community

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America