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4.1 out of 5.0 (9 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Met or exceeded business requirements. Empowered business users for website changes.

    Overall Comment

    Great product. Ease to configure. Smooth deployment.

    What one piece of advice would you give other prospective customers?

    Minimize the templates and components across business divisions. This will speed the implementation process.

    What do you like most about the product or service?

    Ease of use. The ability for business users to create websites without IT intervention. Easy to maintain and support. State of the art functionality and features.

    Service & support - overall comment

    Support has been responsive to our issues.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Fast and productive onboarding has us on track for success.

    Overall Comment

    Excellent experience with vendor and product, with relatively few late-breaking surprises.

    What one piece of advice would you give other prospective customers?

    The cloud model is definitely the way to go for WCM, but they are not all created equal. The Adobe Managed Service option for AEM is a great way to go.

    What do you like most about the product or service?

    Open source stack with open API integration.

    If you could start over, what would your organization do differently?

    We have very few regrets, but it would have helped to fully understand all of the options for deployment topology earlier in the process, in order to communicate them more effectively with stakeholders.

    Service & support - overall comment

    Response from the vendor has been very good.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Content and site management tools are complete, but steep technology learning curve for IT

    Overall Comment

    AEM has enabled our content creators to work with little to no IT involvement. Turn-around time for new content has been reduced significantly.

    What one piece of advice would you give other prospective customers?

    Dig through the marketing hype and carefully consider your use cases when evaluating AEM.

    What do you like most about the product or service?

    The platform is flexible once you learn the underlying technologies. Configuring and adding on to the core platform in a supported way is relatively simple for experienced developers.

    What do you dislike most about the product?

    While the underlying technologies allow for more flexibility, they are also somewhat outdated and not widely used in the industry. The industry seems to heading a different direction with server-side JavaScript and newer open-sourced server platforms like Node JS.

    What one thing do you wish the vendor did differently?

    Allowing for and assisting with early proofs of concept would help the entire organization get on board. Over exaggerated sales hype is easily seen through and people dismiss the underlying value in the platform.

    If you could start over, what would your organization do differently?

    We would more closely control early site development rather than outsourcing nearly all of the work. The costs were higher than expected due in part to the external vendor treating our sites the same way as other sites they've done, then having to rework later.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Flawless execution, great partnership.

    Overall Comment

    Adobe treated us as a true partner and they were extremely flexible and agile with the implementation. Additionally, our internal team focused on execution and they were able to complete tasks without defect and keep the business engaged throughout.

    What one piece of advice would you give other prospective customers?

    Be agile and realistic. 80/20 rule.

    What do you like most about the product or service?

    Out of the box mobility.

    What do you dislike most about the product?

    The customizations and the lack of support for them.

    What one thing do you wish the vendor did differently?

    A little more clarity up front with the managed service and their ability to support the customizations done throughout the project.

    If you could start over, what would your organization do differently?

    We would put a little more focus on the editors and how many each agency should have. We are already seeing some sprawl with agencies requesting multiple editors which is making it a challenge to keep the content pristine.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Cost of implementation and cost of entry is high. Processes are mature.

    Overall Comment

    Mature product. Still catching up with modern SPA based digital offerings.

    What one piece of advice would you give other prospective customers?

    Explore how your applications will have to change/evolve to adopt AEM.

    What do you like most about the product or service?

    Product maturity.

    What one thing do you wish the vendor did differently?

    More sample interactions with frameworks/libraries being used by the industry.

    If you could start over, what would your organization do differently?

    More through POCs on our tech stack working with AEM.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    IT Friendly

    Overall Comment

    The tool is very end-user friendly. We were able to push the day to day use to business partners and lower our IT support requirements. The tool is easy to maintain, reuse components, and train new users.

    What one piece of advice would you give other prospective customers?

    Do your due diligence on selecting the best implementation partner.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Understanding the complexity of the components that drive performance.

    What one thing do you wish the vendor did differently?

    They should vet more thoroughly their recommended implementation partners.

    If you could start over, what would your organization do differently?

    We would spend more time up front on architecture, integration, and performance requirements.

    Product capabilities - overall comment

    For web CMS this is really one of the best products on the market.

    Service & support - overall comment

    Service and support of the base product is very good. Support of third party implementations can be challenging at times.

    Integration & Deployment - Overall comment

    Integration and deployment were very straight forward.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Overall, pretty satisfied

    Overall Comment

    Still learning and overcoming challenges.

    What one piece of advice would you give other prospective customers?

    Do your research.

    What do you like most about the product or service?

    Ease of use.

    What one thing do you wish the vendor did differently?

    Offer more training.

    If you could start over, what would your organization do differently?

    Deploy active active configuration.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Implementation was very easy but the depth of the product in concerning.

    Overall Comment

    The product combined with the services that Adobe provides enabled us to deliver a complete redesign of our customer website in a very short timeframe (9-12 months).

    What one piece of advice would you give other prospective customers?

    Make sure Adobe consultation services understands the complexity of your organization.

    What do you like most about the product or service?

    The quality of web designers and developers with Adobe managed services really know how to deliver quickly on their platform.

    What do you dislike most about the product?

    The product is so old it has a lot of functionality built into it that can make managing it overwhelming.

    What one thing do you wish the vendor did differently?

    Provided more guidance on best practices for deployment and use over just saying they can do anything because they are willing to do anything we ask.

    If you could start over, what would your organization do differently?

    Work with Adobe Managed services directly. Using a third party didn't bring the entire suite of solutions Adobe offers as a viable option but was stitched together from several vendors.

    Integration & Deployment - Overall comment

    Flexible platform but there are tradeoffs and you have to ask what the trade-offs are from their architects to get the answer otherwise, they will avoid the negative trade-offs which could limit your solution


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Complete, powerful, features rich, expensive

    Overall Comment

    4 only because of high prce tag.

    What one piece of advice would you give other prospective customers?

    Rely on an expert partner. The complexity of the product requires very high knowledge and experience.

    What do you dislike most about the product?

    Cost


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
3.8

Ability to understand your organization's needs

(9)
4.0

Timely and complete response to product questions

(9)
4.2

Pricing and contract flexibility (pricing and terms)

(9)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.0

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.9

Ease of integration using standard APIs and tools

(9)
3.9

Quality and availability of end-user training

(9)
3.8

Ease of deployment

(9)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(8)
3.9

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(9)
4.0

Quality of peer user community

(9)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.4
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Executive Sponsor

Technical Assessment

Vendor Management

Implementation, Maintenance or other IT support

Technical assessment

Other...


Why did you purchase the software or service?

Reduce time to market

Improve customer relations/service

Create internal/operational efficiencies

Cost management

Drive innovation

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve supplier or partner relationships


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Financial/organizational viability

Strong user community

Breadth of services

Strong consulting partnership

Strong customer focus

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.

North America