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4.1 out of 5.0 (14 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Some customized features were difficult to migrate. Product maturity was not as expected

    Overall Comment

    The project was about migrating from Version 6.1 to 6.2. At the beginning everything seemed to be ease, but some customized featured were difficult to migrate. The product maturity was not as expected, as well.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Adobe Experience Manager

    Overall Comment

    Overall the experience with AEM has been fantastic. Quick support and online resources.


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    End product was what we needed, but required more customization than should have been

    Overall Comment

    The product got us up and running quickly and provided good basic functionality to simplify and streamline work. Unfortunately, the product was too simple for our content management needs and we needed to significantly customize. This lead to future upgrade issues that held us back from upgrading for a few years due to cost of rework.

    What one piece of advice would you give other prospective customers?

    Again, understand the complexity of your basic content workflow to see if the product aligns. If it does not, you will either need to change your workflow and the requirements or customize this product. Customization of the product might be sub-optimal.

    If you could start over, what would your organization do differently?

    I would make sure that we had a better understanding of the complexity of content management needed to understand whether the product aligned well enough.

    Integration & Deployment - Overall comment

    Deployment of this solution was overly complex. It should not be this complicated and fragile from a deployment standpoint.


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    AEM review

    Overall Comment

    complex

    What one piece of advice would you give other prospective customers?

    stay vanilla - configruation not codiing

    What do you like most about the product or service?

    enterprise solution good support

    What do you dislike most about the product?

    complexity

    What one thing do you wish the vendor did differently?

    was more influential to see the value in staying vanilla - configruation not codiing

    If you could start over, what would your organization do differently?

    stay vanilla - configruation not codiing


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Adobe Experience Manager is a web-based client-server system for building app;lications

    Overall Comment

    Adobe Experience Manager is a web-based client-server system for building, managing and deploying commercial websites and related services. It combines a number of infrastructure-level and application-level functions into a single integrated package. At the infrastructure level AEM provides the following: Web Application Server: AEM can be deployed in standalone mode (it includes an intergated Jetty web server) or as a web application within a third-party application server (WebLogic, WebSphere, etc). Web Application Framework: AEM incorporates the Sling Web Application Framework that simplifies the writing of RESTful, content-oriented web applications. Content Repository: AEM includes a Java Content Repository (JCR), a type of hierarchical database designed specifically for unstructured and semi-structured data. The repository stores not only the user-facing content but also all code, templates and internal data used by the application.

    What one piece of advice would you give other prospective customers?

    support is not so good

    What do you like most about the product or service?

    easy of documentation

    What do you dislike most about the product?

    sipport

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    nothing


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Met or exceeded business requirements. Empowered business users for website changes.

    Overall Comment

    Great product. Ease to configure. Smooth deployment.

    What one piece of advice would you give other prospective customers?

    Minimize the templates and components across business divisions. This will speed the implementation process.

    What do you like most about the product or service?

    Ease of use. The ability for business users to create websites without IT intervention. Easy to maintain and support. State of the art functionality and features.

    Service & support - overall comment

    Support has been responsive to our issues.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Fast and productive onboarding has us on track for success.

    Overall Comment

    Excellent experience with vendor and product, with relatively few late-breaking surprises.

    What one piece of advice would you give other prospective customers?

    The cloud model is definitely the way to go for WCM, but they are not all created equal. The Adobe Managed Service option for AEM is a great way to go.

    What do you like most about the product or service?

    Open source stack with open API integration.

    If you could start over, what would your organization do differently?

    We have very few regrets, but it would have helped to fully understand all of the options for deployment topology earlier in the process, in order to communicate them more effectively with stakeholders.

    Service & support - overall comment

    Response from the vendor has been very good.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Content and site management tools are complete, but steep technology learning curve for IT

    Overall Comment

    AEM has enabled our content creators to work with little to no IT involvement. Turn-around time for new content has been reduced significantly.

    What one piece of advice would you give other prospective customers?

    Dig through the marketing hype and carefully consider your use cases when evaluating AEM.

    What do you like most about the product or service?

    The platform is flexible once you learn the underlying technologies. Configuring and adding on to the core platform in a supported way is relatively simple for experienced developers.

    What do you dislike most about the product?

    While the underlying technologies allow for more flexibility, they are also somewhat outdated and not widely used in the industry. The industry seems to heading a different direction with server-side JavaScript and newer open-sourced server platforms like Node JS.

    What one thing do you wish the vendor did differently?

    Allowing for and assisting with early proofs of concept would help the entire organization get on board. Over exaggerated sales hype is easily seen through and people dismiss the underlying value in the platform.

    If you could start over, what would your organization do differently?

    We would more closely control early site development rather than outsourcing nearly all of the work. The costs were higher than expected due in part to the external vendor treating our sites the same way as other sites they've done, then having to rework later.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Flawless execution, great partnership.

    Overall Comment

    Adobe treated us as a true partner and they were extremely flexible and agile with the implementation. Additionally, our internal team focused on execution and they were able to complete tasks without defect and keep the business engaged throughout.

    What one piece of advice would you give other prospective customers?

    Be agile and realistic. 80/20 rule.

    What do you like most about the product or service?

    Out of the box mobility.

    What do you dislike most about the product?

    The customizations and the lack of support for them.

    What one thing do you wish the vendor did differently?

    A little more clarity up front with the managed service and their ability to support the customizations done throughout the project.

    If you could start over, what would your organization do differently?

    We would put a little more focus on the editors and how many each agency should have. We are already seeing some sprawl with agencies requesting multiple editors which is making it a challenge to keep the content pristine.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Cost of implementation and cost of entry is high. Processes are mature.

    Overall Comment

    Mature product. Still catching up with modern SPA based digital offerings.

    What one piece of advice would you give other prospective customers?

    Explore how your applications will have to change/evolve to adopt AEM.

    What do you like most about the product or service?

    Product maturity.

    What one thing do you wish the vendor did differently?

    More sample interactions with frameworks/libraries being used by the industry.

    If you could start over, what would your organization do differently?

    More through POCs on our tech stack working with AEM.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(14)
3.6

Ability to understand your organization's needs

(12)
4.1

Timely and complete response to product questions

(12)
4.3

Pricing and contract flexibility (pricing and terms)

(12)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
3.9

How long did your deployment take?

9 - 12 months (<12)

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(12)
3.8

Ease of integration using standard APIs and tools

(13)
3.8

Quality and availability of end-user training

(13)
3.8

Ease of deployment

(13)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(12)
4.0

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(13)
4.0

Quality of peer user community

(13)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection

Application Lead

Vendor Management

Development/Integration

Technical Assessment

Analytics Team Leader

Analytics User

Business Analyst

End User Support Manager

Implementation, Maintenance or other IT support

Technical assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Reduce time to market

Create internal/operational efficiencies

Improve customer relations/service

Drive innovation

Cost management

Improve business process agility

Drive revenue growth

Improve business process outcomes

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product roadmap and future vision

Product functionality and performance

Strong services expertise

Strong consulting partnership

Breadth of services

Strong customer focus

Financial/organizational viability

Strong user community

Overall cost

Pre-existing relationships


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America