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5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Built.io but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Contentstack

    Built.io Contentstack is one of the best enterprise CMS tools out there.

    Overall Comment

    Right off the bat, the tool is intuitive and easy to use. The learning curve is very small because of how clean and organized the tool is, which is rare when you think about how complex and time-consuming it is to fully learn how to use a new CMS system. The Built.io team is phenomenal to work with. They really understood our needs. Their support and accessibility gave us peace of mind. and the training and onboarding process were thorough.

    What one piece of advice would you give other prospective customers?

    There are two things that should be considered when selecting a new CMS tool. First, I can't express enough how important it is to evaluate the long-term scalability of a CMS tool. You'd be making a grave mistake by choosing a cheaper/free solution, which will save you money in the short term initially, but will be extremely costly in the long run as your business grows and you need to add additional pages, websites, and microsites. Planning ahead for increased traffic will ensure you don't have to switch to a new CMS. Perhaps most importantly, make sure you adopt a solution that doesn't require a skilled user or programmer to implement basic changes. Your CMS tool should be intuitive and allow marketers to make basic changes, like swapping out a text, updating an image, removing a link, etc. without having to hire a costly outside developer to make the updates.

    What do you like most about the product or service?

    Having the flexibility to easily customize the tool's functionalities to exactly fit our needs was really nice.

    Product capabilities - overall comment

    The tool has everything we need today and in the foreseeable future.

    Integration & Deployment - Overall comment

    Built.io has been in the integration services business for over 9 years. They have their own full-featured integration platform (Built.io Flow). There is no other CMS vendor we conisdered who could match the breadth and depth of Built.io's integration capabilities. With their extensive experience and in-house tools, they were an obvious choice for us.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America