4 out of 5.0, Reviewed Aug 17, 2016
We ended up needing to build more customizations than anticipated, but our implementation partner was up to the challenge. Business has been happy with the solution so far.
Ensure it has all the features you need, as customizations can be difficult.
Ability to host in the cloud
Some common CMS features, like blogs, are not supported out of the box
We initially tried to do some of the implementation ourselves, but realized it made more sense to just have our partner do 99% of it.
Some common features like blogs missing, but not critical.
Mostly done through partner.
3 out of 5.0, Reviewed May 12, 2016
EpiServer is a solid product in the space but requires a bit of technical savvy and customization in order for the implementation to be a success. For us, this was the part of the attraction as the ability to customize appeals us. The strong partner community is a great resource to aid with implementation but involves additional costs. Our biggest point of frustration has been that communication with our EpiServer is extremely limited. They are so focused on their partners that you are almost forced to work with a partner rather than with the company itself. For this reason, the nature of the product seems a bit conflicted. It requires heavy programmatic customization but you are forced to utilize a partner for any help and support you might need.
Pick a partner wisely and make sure that you have the same goals in mind. If you want the self-support, make sure that you have all the proper tools to do so. If you want vendor support, make sure that is clear up front.
Robust functionality and offering with a good roadmap for future development.
It can be a little unwieldy at times and requires heavy customization to improve ease of use.
Better developer training.
Start off with formal training. We used our implementation partner for informal training but missed out on a lot and had a fairly steep learning curve.
EpiServer funnels service and support to their implementation partners.
All of this was handled by the implementation partner.