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4.0 out of 5.0 (3 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Other...

    The implementations were easy but still needs to have a better integration for MVC project

    Overall Comment

    The performance of the database, as well as the CMS itself, has improved greatly. Not tied to the CMS in particular, but the dev community on Ektron sites as well as Twitter is great.

    What do you like most about the product or service?

    - Easily create and manage content - Analyze and optimize site and campaign performance to drive desired results - Content Targeting: Personalize content to site visitors - Deliver a unified, optimized customer experience - Extensive API

    What one thing do you wish the vendor did differently?

    Page Builder pages should be better integrated with MVC projects

    Service & support - overall comment

    The few times that we have create a service ticket for some (license key, eSynch issue, etc.) we have received an answer in less than 2 hours in most of the cases and less thsn 24hours in all of them. Their answers have resolve our problems or requests.


  • 4 out of 5.0, Reviewed

    Product(s): Episerver Digital Experience Cloud

    We needed a partner to implement but it has worked out well

    Overall Comment

    We ended up needing to build more customizations than anticipated, but our implementation partner was up to the challenge. Business has been happy with the solution so far.

    What one piece of advice would you give other prospective customers?

    Ensure it has all the features you need, as customizations can be difficult.

    What do you like most about the product or service?

    Ability to host in the cloud

    What do you dislike most about the product?

    Some common CMS features, like blogs, are not supported out of the box

    If you could start over, what would your organization do differently?

    We initially tried to do some of the implementation ourselves, but realized it made more sense to just have our partner do 99% of it.

    Product capabilities - overall comment

    Some common features like blogs missing, but not critical.

    Service & support - overall comment

    Mostly done through partner.


  • 3 out of 5.0, Reviewed

    Product(s): Episerver Digital Experience Cloud

    Good product with a solid partner community but hard to work with for in-house dev. shops

    Overall Comment

    EpiServer is a solid product in the space but requires a bit of technical savvy and customization in order for the implementation to be a success. For us, this was the part of the attraction as the ability to customize appeals us. The strong partner community is a great resource to aid with implementation but involves additional costs. Our biggest point of frustration has been that communication with our EpiServer is extremely limited. They are so focused on their partners that you are almost forced to work with a partner rather than with the company itself. For this reason, the nature of the product seems a bit conflicted. It requires heavy programmatic customization but you are forced to utilize a partner for any help and support you might need.

    What one piece of advice would you give other prospective customers?

    Pick a partner wisely and make sure that you have the same goals in mind. If you want the self-support, make sure that you have all the proper tools to do so. If you want vendor support, make sure that is clear up front.

    What do you like most about the product or service?

    Robust functionality and offering with a good roadmap for future development.

    What do you dislike most about the product?

    It can be a little unwieldy at times and requires heavy customization to improve ease of use.

    What one thing do you wish the vendor did differently?

    Better developer training.

    If you could start over, what would your organization do differently?

    Start off with formal training. We used our implementation partner for informal training but missed out on a lot and had a fairly steep learning curve.

    Service & support - overall comment

    EpiServer funnels service and support to their implementation partners.

    Integration & Deployment - Overall comment

    All of this was handled by the implementation partner.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.7

Was the support package worth it?

Yes


Quality of technical support

(2)
4.5

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Development/Integration

Implementation, Maintenance or other IT support

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Reduce time to market

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America