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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Hippo CMS

    Hippo is a technically advanced product, with a strong feature-set, and excellent support.

    Overall Comment

    Hippo has proven to be a very responsive partner, and the product is everything they had shown during the sales process. They truly are committed to our success as a new partner.

    What one piece of advice would you give other prospective customers?

    Take the opportunity to engage with this vendor during the sales process - they are willing to provide support and assistance above and beyond other partners.

    What do you like most about the product or service?

    There is an honesty about the company and their belief in the product.

    What one thing do you wish the vendor did differently?

    Their sales team are more technical and less 'sales' focused than many of their competitors, which gave us a much more granular and believable view of the product.

    If you could start over, what would your organization do differently?

    Plan for additional consulting costs for the first implementation - we had planned to develop the site using internal resources after a 1-week training course. In reality, to be successful, we would recommend using Hippo consulting services or a partner.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?

I'm unsure


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Drive innovation

Drive revenue growth

Improve compliance and risk management

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America