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3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): IBM Web Content Manager

    Implementation was challenging without proper organizational change management

    Overall Comment

    Converting business requirements into solution design was a challenging process.

    What one piece of advice would you give other prospective customers?

    Start small and ensure you have organizational roles and resposibilities outlined and ready before implementing.

    What do you like most about the product or service?

    Integration with other IBM products.

    What do you dislike most about the product?

    It takes a bit of training to become famialir with all of its features.

    What one thing do you wish the vendor did differently?

    Thorough demo and training of the solution's capabilities / standard usage to the project team.

    If you could start over, what would your organization do differently?

    Perhaps before implementation, fully understand the product's features/usage and ensure you have end resources well trained in the product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America