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web-content-management kentico-software All Markets > Web Content Management

Kentico Software

4.4 out of 5.0 (15 ratings)

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We have aggregated ratings data on Kentico Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Implementation was easy, turn around time from Kentico fantastic when bugs were discovered

    Overall Comment

    Overall turn around on bugs was great.

    What one piece of advice would you give other prospective customers?

    It was best to not just get a demo from Kentico but also review others who had used the platform and demo with Kentico development firms.

    What do you like most about the product or service?

    Turn around time on issues and flexibility.

    If you could start over, what would your organization do differently?

    Work with more out of the box functionality rather than listening to the business in defining structure.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Great CMS to get head start and fast delivery time!

    Overall Comment

    The tool comes with lof of out of box features which needs less customization and reduces our delivery time to end customers and business. It is easy to get developers trained and ramp up in the tool. It is easy to plug and play with any other 3rd party tools and responsive framewroks. Deployments are made easy with version 9. Customer support is key with turn around time of 24 hours. Tool focuses on all aspects of CMS like optimized development, SEO, realibility and caching. Business is very happy with the way content is organized and inputting content.

    What one piece of advice would you give other prospective customers?

    If you are lookign for a CMS tool where you can deliver sites fast and business can take full control of content. Developers earning curve is less. Thsi s right tool.

    What do you like most about the product or service?

    Easy to use Learnign curve is less Delivery time is fast Easy to maintain. Lot of out of box options easy to plug and play.

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    Vendor does a good job with keeping up with the documentation but, there are few more webparts that can use little more documentation.


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Quality, inexpensive CMS, that changes just a bit too fast for it's own good.

    Overall Comment

    Kentico is a strong .NET CMS that provides a wide breadth of services at an extremely affordable price-point. The software undergoes frequent improvements. Support & user community is very helpful. They do tend to churn through their feature set quickly and without lots of warning so features available in one version may be gone and unsupported in the next. If you find a bug in their software they'll plant a tree for you.

    What one piece of advice would you give other prospective customers?

    Make sure to scope out what features they plan to retire & implement in future versions.

    What do you like most about the product or service?

    Affordability, user experience, developer flexibility

    What one thing do you wish the vendor did differently?

    Made upgrades & legacy items easier to manage.

    If you could start over, what would your organization do differently?

    Better vendor identification & vetting for 3rd parties. Some don't take advantage of built-in features and reinvent the wheel.

    Service & support - overall comment

    Service & support often refers users to the documentation, which is not necessarily detailed enough for some questions


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Stable platform with a good starting toolbox.

    Overall Comment

    The platform is quite stable and secure, which is important for our corporate needs. The tools in the CMS add great flexibility to manage the content on the pages. A lot of tasks can be done without the need for a code deployment. It is nice to have several websites within a single instance to share code and widgets. Customer service is good at responding to our tickets, so issues are solved pretty quickly.

    What one piece of advice would you give other prospective customers?

    Overall I'm pleased with the performance of the CMS.

    What do you like most about the product or service?

    It is quite easy to roll out a new instance of the software. It's also easy to add additional sites to a single instance. This is great for our needs of always creating new websites, while reusing existing code.

    What do you dislike most about the product?

    There are some quirks about the admin interface that can be frustrating for content users. If you have too many browser windows open to preview the content, there can be issues saving new data.

    What one thing do you wish the vendor did differently?

    Some things we would have preferred is an MVC architecture, as well as some built in unit testing.

    If you could start over, what would your organization do differently?

    We've been using kentico for a few years, and we've got several different version of the software in production. It would be great to get them all on the most recent. Some early customization work prevented some older sites from being upgraded easily, which was our mistake. Our newer sites don't modify the core code for easier upgrades.

    Service & support - overall comment

    We have had a couple of cases where support was not timely. The head office is in a different timezone and that can delay some responses.


  • 3 out of 5.0, Reviewed

    Product(s): Kentico

    Implementation went well.

    Overall Comment

    Lead well, explained well, good support network, looks professional.

    What one piece of advice would you give other prospective customers?

    give it a go

    What do you like most about the product or service?

    functionality

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    all fine

    If you could start over, what would your organization do differently?

    Needed more training before hand

    Service & support - overall comment

    very responsive


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Solid platform for the delivery of web platform.

    Overall Comment

    Kentico Software provides a solid platform for the delivery of online presence of local council. Some restrictions regarding flexibility of solution but compensated for with all round usability and stability of the product.

    Service & support - overall comment

    Great service and support from 3rd party implementation team.

    Integration & Deployment - Overall comment

    Software deployed on time and on budget.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Reliable and easy to use.

    Overall Comment

    Smooth implementation and operation.

    What do you like most about the product or service?

    Intuitive interface and easy for content editors to quickly learn.

    What do you dislike most about the product?

    The dedicated Intranet solution is not responsive.

    Service & support - overall comment

    Speedy and reliable support service.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Excellent Website and Marketing Software with Awesome Vendor Support

    Overall Comment

    Kentico (the software) is incredibly well supported by Kentico (the business). We find the software is powerful and quite flexible for our needs (eCommerce website and marketing automation). There is a wide network of Kentico developers to call upon as development partners, but the support provided by Kentico is the best we have experienced from any software vendor we deal with.

    What one piece of advice would you give other prospective customers?

    If you are planning on using a development agency, take your time choosing the one best suited to your needs. Kentico has many developers with expertise in developing using their software, but each one has relative strengths, so find the one that best suits your needs.

    What do you like most about the product or service?

    It is very robust - we have never had any major outages that have been due to a fault in Kentico. It has powerful features in both publishing to a website and in the marketing automation.

    What do you dislike most about the product?

    It's current lack of easy integration with Google Analytics, eCommerce tracking, and Google Tag Manager.

    What one thing do you wish the vendor did differently?

    It would be great if some of the marketing automation and design functions were easier to use for non-developers.

    If you could start over, what would your organization do differently?

    We would have taken some more time to understand the stack that we run Kentico on - particularly IIS and the .NET environment. We would like to have been more particular about choosing a third-party Kentico developer, as not all have the experience we require, particularly around eCommerce.

    Service & support - overall comment

    Kentico delivers excellent customer support. They respond quickly and comprehensively, and are patient in working with us to understand a problem and identify a solution.

    Integration & Deployment - Overall comment

    Deployment would have run better had we done a better job of researching who we chose to be our developer partner. This ran reasonably smoothly, but any problems were our own, not Kentico's.


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Stable and reliable platform that fully services our business needs.

    Overall Comment

    Stable. Adaptable.

    What one piece of advice would you give other prospective customers?

    It's a good product

    What do you like most about the product or service?

    Good suite of standard functionality but can be adapted to business needs.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing - worked through 3rd party provider

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Handled by 3rd party so not relevant

    Integration & Deployment - Overall comment

    Very positive - handled by 3rd party. No problems.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Powerful and easy to use.

    Overall Comment

    Very easy for new content editors to grasp how to use it. Powerful, flexible and very customizable.

    What one piece of advice would you give other prospective customers?

    Find an implementation partner that knows what they are doing.

    What do you like most about the product or service?

    Ease of use. They have a great support and admin team and good online documentation.

    What do you dislike most about the product?

    Not being able to stage grouped objects by the editor/developer.

    What one thing do you wish the vendor did differently?

    Improved project/object identification in the staging module and more SEO. Longer maintenance/support periods for each supported versions.

    If you could start over, what would your organization do differently?

    Find an implementation partner that knows what they are doing and spend the time to play with the product beforehand to get the foundation correct the first go round.

    Service & support - overall comment

    Service and support has always been of the highest standard.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.3

Ability to understand your organization's needs

(13)
4.2

Timely and complete response to product questions

(14)
4.4

Pricing and contract flexibility (pricing and terms)

(12)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
4.4

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(14)
4.2

Ease of integration using standard APIs and tools

(13)
4.4

Quality and availability of end-user training

(14)
4.2

Ease of deployment

(13)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(14)
4.5

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(15)
4.6

Quality of peer user community

(12)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

System Administrator

End User Computing Stakeholder

Development/Integration

Implementation, Maintenance or other IT support

User Training

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor/Product Selection

Analytics Team Leader

Analytics User

Business Analysts

End User Support Manager

Technical assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Drive innovation

Drive revenue growth

Improve business process agility

Reduce time to market

Improve business process outcomes

Improve compliance and risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Breadth of services

Strong user community

Pre-existing relationships

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America