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web-content-management kentico-software All Markets > Web Content Management

Kentico Software

4.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on Kentico Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Stable and reliable platform that fully services our business needs.

    Overall Comment

    Stable. Adaptable.

    What one piece of advice would you give other prospective customers?

    It's a good product

    What do you like most about the product or service?

    Good suite of standard functionality but can be adapted to business needs.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing - worked through 3rd party provider

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Handled by 3rd party so not relevant

    Integration & Deployment - Overall comment

    Very positive - handled by 3rd party. No problems.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Powerful and easy to use.

    Overall Comment

    Very easy for new content editors to grasp how to use it. Powerful, flexible and very customizable.

    What one piece of advice would you give other prospective customers?

    Find an implementation partner that knows what they are doing.

    What do you like most about the product or service?

    Ease of use. They have a great support and admin team and good online documentation.

    What do you dislike most about the product?

    Not being able to stage grouped objects by the editor/developer.

    What one thing do you wish the vendor did differently?

    Improved project/object identification in the staging module and more SEO. Longer maintenance/support periods for each supported versions.

    If you could start over, what would your organization do differently?

    Find an implementation partner that knows what they are doing and spend the time to play with the product beforehand to get the foundation correct the first go round.

    Service & support - overall comment

    Service and support has always been of the highest standard.


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    The website made easy.

    Overall Comment

    Easy to use.

    What one piece of advice would you give other prospective customers?

    Figure out the back end technologies ahead of time, so no revisions need to be made later on down the line.

    What one thing do you wish the vendor did differently?

    Implemented more SEO ability ahead of time.

    If you could start over, what would your organization do differently?

    No, we would do the same.

    Integration & Deployment - Overall comment

    na


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Implementation was easy.

    Overall Comment

    Kentico has been a great product for our in-house users in terms of flexibility, quality, and ease. We upgraded from an old CMS version, and it was a smooth transition.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    Kentico was the most easy to implement CMS we have ever had, for editors and developers.

    Overall Comment

    Kentico is very easy to develop and deploy new websites and in addition it is so flexible to configure the user interface that you can make it so easy for new editors to learn how to use the system. Very stable in performance, very good and fast in support if needed at all.


  • 4 out of 5.0, Reviewed

    Product(s): Kentico

    Great digital platform foundation for quick time-to-market plus long-term scalability.

    Overall Comment

    Kentico EMS delivers a very wide set of functionality and surprising depth in many areas. The platform is very scalable and customizable by a power user without back-end development intervention. We continue to find opportunities to involve other ways to leverage Kentico, not just for marketing, but for operations, support, and other departments.

    What one piece of advice would you give other prospective customers?

    Be agile and be smart in defining a phased rollout so you start leveraging benefits sooner rather than later and customize further over time to meet needs.

    What do you like most about the product or service?

    It's just dependable and easy-to-use. It's architected well so that when we encounter a business problem, we seem to always find a way to use Kentico to solve it. Many platforms try to do too much and require development specialists to implement. Kentico's powerful capabilities can be used by skilled digital marketers with a good technical background.

    What do you dislike most about the product?

    The Contact Management configuration of multi-sites and merging records can get complex and get messy.

    What one thing do you wish the vendor did differently?

    Provide greater clarity around expected behavior of particular EMS features - Contact Management, CRM Integration, and Personalization. Getting a clear path to Support wasn't obviously clear.

    If you could start over, what would your organization do differently?

    Press engineering support to help us understand the Contact Management nuances such as merging contacts and the difference between Global and site contact records. This aspect can get complex to ensure you are getting expected outcomes.

    Product capabilities - overall comment

    Ease of content management, page design, email marketing, system administration, process automation, campaign management.

    Service & support - overall comment

    Had highs and lows, I admit it could partially be due to us not knowing what the correct path to support was/is.

    Integration & Deployment - Overall comment

    Our integration partner worked closely with us (we handled functional and UI design) and they provided quality architecture, development and a phased roll-out to meet our business needs.


  • 5 out of 5.0, Reviewed

    Product(s): Kentico

    In my opinion, Kentico is the best CMS tool currently on the market.

    Overall Comment

    I have used several CMS tools in the past. Kentico has proved to be far superior to all of them—at a fraction of the cost. All things considered—value, ease of use, support, security, scalability, feature set—there's no better CMS tool currently on the market. Period.

    What one piece of advice would you give other prospective customers?

    Find an implementation partner that knows what they're doing.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    There doesn't seem to be a lot of 3rd party add-ons that are available via the Kentico marketplace. Also, blog tagging is a tad awkward.

    What one thing do you wish the vendor did differently?

    Support hours are a bit wonky.

    If you could start over, what would your organization do differently?

    We started using Kentico's Base License but upgraded to their Ultimate CMS. We should have jumped right to the Ultimate version.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Ability to understand your organization's needs

(6)
4.5

Timely and complete response to product questions

(6)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.7

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.4

Ease of integration using standard APIs and tools

(6)
4.8

Quality and availability of end-user training

(6)
4.8

Ease of deployment

(6)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.5

Was the support package worth it?

Yes


Quality of technical support

(7)
4.7

Quality of peer user community

(6)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.7
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Application Lead

End User Computing Stakeholder

Executive Sponsor

Functional Assessment

Technical Assessment

User Training

Analytics Team Leader

Business Analysts

Development/Integration

End User Support Manager

Implementation, Maintenance or other IT support

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Improve business process agility

Improve customer relations/service

Cost management

Improve business process outcomes

Reduce time to market

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Breadth of services

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America