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3.5 out of 5.0 (13 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    Evloving Sharepoint

    Overall Comment

    evoling product with good out of box features built in. user adoption activities often missed.

    What one piece of advice would you give other prospective customers?

    measure results by what you have gained not by what more it can be customized

    What do you like most about the product or service?

    great out of box collaboration tool. Bypass IT for easy things.

    What do you dislike most about the product?

    complicate and no one knows it all

    What one thing do you wish the vendor did differently?

    stop widening the usage audience in each release with new user behaviors required

    If you could start over, what would your organization do differently?

    continuous user training sessions for new users and features more resources to separate collaboration and applcations usage. 3rd party management software in place


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    SharePoint 2010 Heavy Duty Content/Document Management System

    Overall Comment

    We use Microsoft in most of our products, and their premium support is great, answered every question we asked and resolved most of our issues thru their ticketing system and conference calls.

    What one piece of advice would you give other prospective customers?

    If you have to go on-prem, then you might want to keep up with the patching and make sure it doesn't break any custom development. Second, if you are starting small, you might want to look for a lightweight CMS.

    What do you like most about the product or service?

    Solid document management, revision control and tied to active directory and can interact with Office products.

    What do you dislike most about the product?

    Heavy, logging is complex, runs only on Windows platform.

    What one thing do you wish the vendor did differently?

    Make SharePoint Designer more user/developer friendly unlike Nintex WorkFlow Designer.

    If you could start over, what would your organization do differently?

    We could have chosen a lightweight CMS since we started small, however we are growing now, and we leverage more than one environment.

    Service & support - overall comment

    SLA was great, most of our issues were resolved in a timely manner.


  • 5 out of 5.0, Reviewed

    Product(s): Sharepoint

    Migration from old version of SharePoint to SharePoint 2013 was daunting.

    Overall Comment

    Great product. No match.

    What one piece of advice would you give other prospective customers?

    Look at Office 365 instead of on-prem if you don't have PHI data.

    What do you like most about the product or service?

    Integrates well with Windows environment.

    What do you dislike most about the product?

    Dependency on SQL Server for files.

    What one thing do you wish the vendor did differently?

    Blobs in SQL Server.

    If you could start over, what would your organization do differently?

    Minimize the site collections size.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    User community externally and internally are very passionate about Sharepoint's capability

    Overall Comment

    Very good.

    What one piece of advice would you give other prospective customers?

    Architect it accordingly. Use a load balancer with your web servers.

    What do you like most about the product or service?

    Scalability.

    What do you dislike most about the product?

    Having to go out and purchase 3rd party snap-ins/utilities.

    What one thing do you wish the vendor did differently?

    Meet the needs for web parts and 3rd party utilities so clients did not have to go out and purchase these 3rd party utilities to meet the needs of its clients for items that aren't available in Sharepoint 2013. Types of things we have had to buy are print capabilities for forms like nintex and a more robust Organizational chart. Security comes to mind on these 3rd party utilities, and we aren't able to effectively vouch for the security and whatnot within them.

    If you could start over, what would your organization do differently?

    Nothing to note.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation was easy. More training required

    Overall Comment

    Good experience. I was testing the product.

    What one piece of advice would you give other prospective customers?

    increase your testing group.

    What do you like most about the product or service?

    it's very broad.

    What do you dislike most about the product?

    not getting the basics of how SharePoint builds. In order to build it out efficiently and create roles from the beginning.

    What one thing do you wish the vendor did differently?

    Some areas were not clear as of how you build out SharePoint.

    If you could start over, what would your organization do differently?

    provide more user testing.


  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    good at sharing documentations and change management. Need more for work flow management.

    Overall Comment

    highly configurable but as a workflow management tool, it had limitations. Also, the implementation took many of the features out as it did not meet business requirements.

    What one piece of advice would you give other prospective customers?

    consider your use cases broadly between different groups (risk, tech, product, security, etc)

    What do you like most about the product or service?

    integration with project.

    What do you dislike most about the product?

    site management is bit cumbersome.

    What one thing do you wish the vendor did differently?

    integrates well with MS products but not others.

    If you could start over, what would your organization do differently?

    would consider workflow management as a key requirement rather than document change control and sharing.

    Service & support - overall comment

    not part of the technology deployment team.

    Integration & Deployment - Overall comment

    Overall implementation was costly. Just wished it can be used more broadly.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation was not a challenge since we had used the previous version before

    Overall Comment

    Overall is good.

    What do you like most about the product or service?

    Well known vendor and lots of community engagement.

    What one thing do you wish the vendor did differently?

    Strengthen or improve the Wiki component.

    Product capabilities - overall comment

    So far it met our requirement needs.

    Service & support - overall comment

    Satisfied with service and support.

    Integration & Deployment - Overall comment

    Since we already have experience with the previous version, transition to new version was not a big challenge.


  • 2 out of 5.0, Reviewed

    Product(s): Sharepoint

    Share Point Implementation.

    Overall Comment

    It is only functional as a database tool. It does not adequately function as a PPM or PM Tool.

    What one piece of advice would you give other prospective customers?

    Do a complete review and don't just buy a name brand.

    What do you dislike most about the product?

    Limited functionality.

    What one thing do you wish the vendor did differently?

    Sharepoint does more than just database information.

    If you could start over, what would your organization do differently?

    Reevaluate overall end user needs and then decide on software utilization.


  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    Expertise with the product is a must.

    Overall Comment

    The support was very timely and provide quick response to questions.

    What one piece of advice would you give other prospective customers?

    Ensure collaborative stakeholders are involved at the beginning. The stakeholder needs are important to ensure that the enterprise needs are recognized.

    What do you like most about the product or service?

    Usability by staff in a short turnaround time.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    Easy implementation that allowed standardization and guidance of new IT project management

    Overall Comment

    Great for a quick deployment to manage IT projects. Stood up a new process for IT projects and this tool was already familiar to our user community. Allowed for standardization and guidance of project sites so that the new methods/processes were easy to follow.

    What one piece of advice would you give other prospective customers?

    Pilot, pilot, pilot.

    What do you like most about the product or service?

    The product was already used within our organization so the learning curve was just around IT project management process deployment.

    What do you dislike most about the product?

    The inability to search in explorer by tags.

    If you could start over, what would your organization do differently?

    Great for a quick deployment to manage IT projects. Stood up a new process for IT projects and this tool was already familiar to our user community. Allowed for standardization and guidance of project sites so that the new methods/processes were easy to follow. I would likely deploy sub-sites differently than we did in the first round. PMs of larger projects need more flexibility/control of their sites.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.8

Ability to understand your organization's needs

(9)
3.6

Timely and complete response to product questions

(9)
3.9

Pricing and contract flexibility (pricing and terms)

(8)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
3.5

How long did your deployment take?

12 months or more

0 - 3 months (<3)

9 - 12 months (<12)

I don't know

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.8

Ease of integration using standard APIs and tools

(8)
3.3

Quality and availability of end-user training

(11)
3.5

Ease of deployment

(10)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
3.7

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(10)
3.6

Quality of peer user community

(10)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.1
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

End User Computing Stakeholder

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

End User Support Manager

Technical assessment

Vendor Management

Business Analysts

Development/Integration

Executive Sponsor

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Improve customer relations/service

Improve compliance and risk management

Drive innovation

Drive revenue growth

Enhance decision making

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Strong user community

Product roadmap and future vision

Strong services expertise

Overall cost

Strong customer focus

Breadth of services

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America