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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Sites

    Product with Excellent Functionality

    Overall Comment

    Product has excellent functionality although has some complexity to configure

    What one piece of advice would you give other prospective customers?

    This is a great enterprise web content management system but be aware of the amount of upfront planning required to implement.

    What do you like most about the product or service?

    The product has a wide range of functionality, particularly around responsive design

    What do you dislike most about the product?

    It has heavy technical overhead and requires significant asset model planning

    What one thing do you wish the vendor did differently?

    Make us more aware of the complexity of implementation

    If you could start over, what would your organization do differently?

    More in depth study of the complexity of configuration

    Product capabilities - overall comment

    All the functionality that anyhone would ever need

    Service & support - overall comment

    Support I have received from vendor is as expected, going above and beyond but escalation required.

    Integration & Deployment - Overall comment

    Heavy planning around deployment, typical for an enterprise product


  • 5 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Sites

    Migration and upgrade to the latest OWCS 12G from an existing 11G version is not possible

    Overall Comment

    The tool works for us except that the newer version the Oracle WebCenter Sites 11G cannot be upgraded from the 11g stack, that is a limitation.

    What one piece of advice would you give other prospective customers?

    little more work, and look at competing open source Java based CMS systems, evaluate if they do the same work and have the same experience.

    What do you like most about the product or service?

    ease of creation content for content creators and ease of implementation for developers by the use of Tag Libraries and custom APIs.

    What do you dislike most about the product?

    Removal of JBOSS Support, incompatibility with myMSQ. Inability to migrate from OWCS 11G to OWCS12G and a very high licensing cost.

    What one thing do you wish the vendor did differently?

    When Fatwire was acquired by Oracle, they inherited a user base, and then JBoss compatibility was gone, and incompatibility of mySQL is another limitation. Also, the inability to upgrade from an OWCS 11G to OWCS 12G is a big limitation for the future.

    If you could start over, what would your organization do differently?

    look for the future roadmap strategies and open source competing products as well.

    Product capabilities - overall comment

    In the past this products has worked. In the future if it cannot migrate from OWCS 11G to OWCS12G its a limitation.

    Service & support - overall comment

    If I compare old Fatwire support that was faster and more spot on. Oracle support tends to focus more on processes and formats, that is frustrating if you have an issue that you wish to resolve.

    Integration & Deployment - Overall comment

    Preexisting Fatwire installation of the product and migrated to OWCS 11G is doing its job well.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Sites

    OWCS is a highly mature and extensible platform that is suitable for Content Management applications & Micro Sites with a nicer interface for authoring content. However, the product requires expert knowledge to perform any customizations without making bad decisions.

    Overall Comment

    Our company's Web Delivery (Content Management/Content Serving) platform based upon Oracle WebCenter Sites (OWCS) technology enabled us to quickly create and manage content, implement a modular design for re-usability of components, support customer segment-based targeting while improving the overall customer retention and conversion of site visitors, and enhancing the overall performance of the company website. We were able to achieve the following objectives using the OWCS platform. Increase speed and volume of content produced. Content distribution to various channels without the need to format. Improve traffic acquisition through Editorial content SEO optimization. Integrate content across the company products.

    What one piece of advice would you give other prospective customers?

    OWCS is very flexible and extensible framework and sometimes it could be a boon for the organizations if it is not properly designed and implemented at the earlier stages. Getting professional support from Oracle and an implementation partner would go a long way in terms of successful implementation & adoption of this technology

    What do you like most about the product or service?

    Modularization. Caching (Fragments). Authoring tool. Security (Single Sign-on).

    What do you dislike most about the product?

    Monolithic app for authoring and delivery applications. Complex deployment process. API response format. Backend MVC support using Spring or any related framework.

    What one thing do you wish the vendor did differently?

    Split the monolithic application into different components to be more nimble to make frequent deployments to the app server. Also, support for accessing Content via API in a simplified response for easier consumption.

    If you could start over, what would your organization do differently?

    We would have separated the Content Serving and Content Management as two separate components in order to be more agile and deploy more changes to the glass more frequently using the continuous integration and delivery mechanisms.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Was the support package worth it?

Yes


Quality of technical support

(3)
4.0

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Development/Integration

Executive Sponsor

Technical Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

North America