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web-content-management percussion All Markets > Web Content Management

Percussion

5.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Percussion but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Percussion CM1

    A Solid Product for Multi-faceted Implementation

    Overall Comment

    Percussion management and technical support has been stellar. I have appreciated their proactive approach in product enhancements.

    What one piece of advice would you give other prospective customers?

    Have a good idea of what the product is able to do beforehand. Then dream it!

    What do you like most about the product or service?

    I like the versatility of the product. I can work with small groups or

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    We were in straight HTML pages. We didn't have a specific information architecture hierarchy set-up. I would do more research on front end.

    Service & support - overall comment

    service-support-overall-comments

    Integration & Deployment - Overall comment

    It took me a while to implement, but the work was being done by one person, and we had no information architecture in place at the time. It was built as it was implemented, I had three other areas of responsibility also at the time.


  • 5 out of 5.0, Reviewed

    Product(s): Percussion CM1

    More than a vendor with a product, Percussion is a partner.

    Overall Comment

    Our project was a complete overhaul of the university's website. In addition to moving to a new CMS, we implemented a new architecture, repurposed old content and developed new content, and integrated a complete new design. The team at Percussion did a superb job leading our set up of CM1 and content migration. Our 3rd-party partner (not Percussion) responsible for the design and front-end programming fell short on deliverables and missed numerous deadlines. Percussion jumped in and handled the front-end programming and did a fantastic job in helping us make up for lost time and meet our original go-live date.

    What one piece of advice would you give other prospective customers?

    We are very pleased with CM1. However, customers should understand that because of the power and flexibility of CM1, the CMS requires a higher-level of user than some products. To be clear, users do not have to be front-end developers or web designers but users do need to have above average technical competence.

    What do you like most about the product or service?

    We like most that we are not stuffed in a box and limited in how our site can evolve.

    If you could start over, what would your organization do differently?

    If we could start over, our organization would allow more time for the site launch. The extent of our project and size of our website was a tough challenge to accomplish in eight months.

    Integration & Deployment - Overall comment

    Percussion did a superb job leading our deployment of CM1. The coaching sessions set us on the right track from the very beginning.


  • 5 out of 5.0, Reviewed

    Product(s): Percussion CM1

    Implementation is easy and support is great!

    Overall Comment

    When I became the Website Coordinator, we did not have a content management system and were trying to teach Dreamweaver to stakeholders who wanted to update their websites. The President also informed me that much of the information was out of date and that Google searches often showed information that was supposedly removed from the site. I knew immediately that a CMS had to be implemented quickly to reign in rogue files as well as giving stakeholders the ability to make minor updates easily and quickly. Selecting Percussion as our CMS gave us the ability to quickly import our current site into a CMS and Percussion’s ease of use led to many contributors being added to the site. Once implemented 1,000’s of updates were made to the site and out of date files removed within months. Shortly after that new templates were easily made and the site was converted to a responsive design. We are currently reworking the site tree and refreshing all content on the site. The Percussion support and design teams have taught us much and we would not have been so nimble without their guidance. Percussion’s ease of use and talented staff have helped us succeed in creating a modern website that is responsive, SEO friendly, ADA compliant and constantly being refreshed.

    What one piece of advice would you give other prospective customers?

    Research the Amazon Bucket S3 capabilities.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Should be able to simply highlight a bunch of assets in a folder and publish them.

    What one thing do you wish the vendor did differently?

    All of the future updates in their road plan is needed and I am glad to see them. Eventually need to make the interface work on mobile devices.

    If you could start over, what would your organization do differently?

    Just make the CMS and website redesign at the same time.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
5.0

Was the support package worth it?

Yes


Quality of technical support

(3)
4.7

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Implementation, Maintenance or other IT support

User Training

Application Lead

End User Computing Stakeholder

End User Support Manager

System Administrator

Technical assessment

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Breadth of services

Pre-existing relationships

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place?

North America