4 out of 5.0, Reviewed Sep 2, 2016
Performance issues due to scale (large amounts of content and a large number of users). Vendor has been very helpful in helping fix issues, though, so our relationship with the vendor is very good. Some issues with technical documentation not being comprehensive enough. The product is developing rapidly which has been a positive experience.
Understand what you want to achieve and use the capabilities of the tool in the right way. Carefully assess the need for custom development.
Visual authoring experience
Performance when the amount of content grows (though this is to some extent our own fault in how we use the product), certain bizarre bugs.
We did too much customization / custom development which has led to some problems. We also did some other mistakes, like not using the product in the best way (e.g. using "content" vs "pages").
Generally pretty good, except for specific technical issues and bugs it can take time
5 out of 5.0, Reviewed Aug 26, 2016
Working with AmericanEagle.com was a pleasure. They moved the project forward and were very detail-oriented.
Set realistic timelines.
Easy to use and schedule publication.
I wish they would have provided more conservative timeline expectations. We were a little later than anticipated on some stages of the project.
We didn't realize how intensive the project would be. That was primarily related to pulling data out of our previous content management system. We would have allotted more time for the project.
Professional and helpful
5 out of 5.0, Reviewed Aug 23, 2016
Responsive to needs and they keep up with technology changes.
Establish your architecture first this helps in making the implementation easier.
It was easy to install, there is a lot of support documentation and the service is great.
Sometimes the caching can cause an issue but there is an easy and manageable workaround for this.
They do a great job.
Extremely powerful tool that is cost effective and effecient.
The service and support