Workforce Engagement Management (WEM) Reviews and Ratings

What is Workforce Engagement Management (WEM)?

The emergence of workforce engagement management (WEM) software characterizes the evolution of the established, multibillion-dollar workforce optimization (WFO) software market. The WEM landscape is defined by functionality that includes support for: • Recruitment and onboarding • Evaluation and improvement • Time management • Assistance and task management • Metrics and recognition • The voice of the employee (VoE)

Products In Workforce Engagement Management (WEM) Market

"Excellent solution to improve customer service quality"

Verint Workforce Management & Optimization has helped us to simplify the complex task of forecasting and scheduling while providing performance management and eLearning capabilities. The product is easy to start, configure, and set up; comes with the best-integrated custom data reporting solution with the ability to transfer data with other platforms. Many of the features that we use daily are flex time-off requests, task switching, and shift swaps.

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"Best tool for workforce optimisation and calls management"

Zoom Workforce Optimizations allows us to manage all our calls in a more professional and balanced way. We have set up our servers to record all incoming and outgoing calls, which we utilize later for information review or quality assurance purposes. For Product organization, we use it specifically for all user interview, feedback, and follow-up calls - the recording feature helps us immensely as we need to review a lot of the inputs later

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"Assess your performance through NICE Workforce Management"

NICE workforce management is used in our team to evaluate the performances, time Management and all other metrics. It has a very simple and easy to understand GUI that makes it flexible to work for the first time users itself. It has a very simple working model that enables people to evaluate performance metrics very easily and in an effective manner. It also supports the flexibility as per the size of the organization.

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"Calabrio is one of the best "

Calabrio has been a wonderful business partner for our WFM, Call Recording, and Analytics needs. They are very responsive and engaged as a business partner.

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"Best platform for scheduling"

This is one of the best product that allows me to know my day to day schedules and working hours. Also, it records my overtime hours to that lets me keep a track of it. It helps in making a better schedule for every day according to the individual performance to ensure everyone's best performance.

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"Wish we had migrated sooner."

Genesys Cloud has transformed our call center. We were previously located in a physical center, with on-prem software that was heavily dependent on our IT team for updates and changes and was not geographically redundant/secure. Since migrating to Genesys Cloud, our call center has been able to move to a work-from-home model, we have tripled the size of our team with a much faster and easier onboarding process, and management has been able to own/control more of how the platform operates compared to our previous software due to the easy-to-use self-service functionality. I wish we had migrated sooner.

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"Engage stable version works ok"

Working with Nice products more than 10 years, Nice Engage much more stable than previous Perform version.

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"Calabrio- Great platform for improving client communication"

calabrio quality management should be viewed as a great tool that helps monitor the quality of service and deliverable provided to customers. It involves recording interactions with customers and providing instant feedback to employees who engage with client to help improve their interactions.It provides an engagement score to each employee and rate their support and service.It help creates report and dashboards which can be viewed by various internal stakeholders who can know about the performance of their employees

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"numerous helpful features developed to help office workers "

Invision workforce tool is mainly deployed by office workers to manage enrolling and completing mandatory trainings dictated by Onur Air and Government Regulations. Initiating any training sessions is quite easy and the materials / content inside is well-developed specifically aiming for leadership goals. Besides these features, office staff are able to keep track of payroll scripts, bonus schemes as well as performance scorecard input/outputs.

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"Workforce management has never been easier "

A key tool and probably one of the most important ones for our contact center that makes our scheduling and forecasting so much quicker and easier. Team Calabrio to meet all of our requirements and dliver great value to our business.

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"The best phone call advance since the phone was created"

I have been using InContact for over a year and it's been very useful, in my previous job we were using a classic phone line and it was just not correct. With InContact you get the easiest way to connect, call, transfer, make call conferences, etc. Very very useful tool!

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"Great software to manage work load and fix deficiencies. "

I have used this software both as a manager and as an employee, it is a useful time management tool if used right it can help to increase productivity, you can see what needs improvement with the data and metrics it provides. Basically it lets you plan more productive and efficient workflows for yourself or other employees. Its greatest asset is how it combines time management with work organization and execution.

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"Genesys Engage."

We use this platform to provide more efficient and technologically qualified service to customer needs in our call center. Thanks to live reporting, we can continue our business more effectively.

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"Best tool to enhance client relation with smooth interface"

Five9 affords global assist and is outstanding in status. Very smooth to control IVR's, agent profiles, queues/skills, etc. Five9 is continually trying to higher themselves, in particular within side the region of A.I. I love that they try to be pinnacle of their subject and continually seeking out new approaches to enhance their gadget and service. The device is simple to analyze and stand up, however you've got the potential to dive in and in reality personalize it in case you want. It could be very smooth for us to create custom messaging for vacations and closed times, then leverage that on the precise days.

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"Best after sales support in the Workforce Management tools space!"

After sales service and support are outstanding. They will come onsite, get on the phone or do whatever it takes to help support the users.

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"Pureconnect review"

with pureconnect one can easily manage many incoming interaction in a single screen at the same time securely. Also with it you can integrate with as many platform as you wish.

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"Outstanding support for a quick transition to a new QM system"

Transitioning to the Engage QM system (on a very short time line) was an outstanding experience. We had a short amount of time to transition our forms, processes, staff, reporting etc. to the new platform. The level of support we received throughout the transition was tremendous and everyone went above and beyond to make sure we received everything we needed for a seamless transition. When there were bumps in the road, they were quickly communicated and resolved collaboratively. There have been a very growing pains and learning curves for the staff but overall it is an outstanding product with excellent support and service.

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"State of the Art telephony solution."

We needed to move from an old in house PBX to a fully scalable cloud base telephony system, and 8x8 ticked all the boxes. The tools provided writhing Contact Centre allowed us to fully set up the call centres with each of its sub departments. The data reporting and call routing features were brilliant and easy to understand. The overall training features and interaction for the staff was excellent due to the way it could be set up for training and service improvement.

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"Implementation was bumpy but we made it on time"

The implementation had a few bumps in the road, but our vendor with the help of Verint was able to smooth the path to production on time.

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"It Helps Us Become More Productive at Work"

I use several applications in my line of work and most times, I find it really hard to go through the documentation of each thoroughly to before starting to use them. So it becomes really hard to work optimally with these digital tools for lack of sufficient understanding. We implemented Walkme workforce engagement monitoring to solve issues like this. It has helped to increase my productivity by providing onscreen step-by-step guide to understanding relevant digital tools. It also provides us with the insights needed to identity roadblocks and problems that affects our productivity as employees. It helps you get feedback from your employees and turns this into actionable insight.

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