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workplace-social-software acquia All Markets > Social Software in the Workplace

Acquia

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Other...

    Generally delivers on the promise of an easy way to deploy hundreds of Drupal sites.

    Overall Comment

    The support, while adequately responsive, isn't really all that helpful. They frequently need to escalate questions and issues that seem like they could be answered with some limited experience and study of the product. Some of the functionality of the product is broken and hasn't been fixed despite being reported some months ago. It's not something that keeps us from using the product in production, but it's not something I expect from a product that has this cost and is meant to be deployed in an enterprise. I think the initial implementation team needs to have better skill. The real experts are frequently too busy or only available via escalation. We've experienced some down time due to some initial launch configuration being incorrect and it taking a while for them to get it fixed. They are fairly open and responsive to feature requests to enhance the system. This really is the only solution available that works the way it does for deploying Drupal sites in this manner and for the most part, it delivers on the promise.

    What one piece of advice would you give other prospective customers?

    Be prepared for providing your own load testing in order to get fully deployed or ask for it to be included in the contract. Ask for an expert to be part of your launch team and try to get that in the contract.

    What do you like most about the product or service?

    Easy to use, decent UX. Does what it is supposed to do.

    What do you dislike most about the product?

    There are some broken features. I thought implementation was going to be smoother. Support needs to be more experienced with the product, particularly implementation details. High price.

    What one thing do you wish the vendor did differently?

    Have support people who have more experience with the product and system. Have more integration points for deplaoyment so you can automate reverting all features of your distribution across all sites.

    If you could start over, what would your organization do differently?

    Request that there be at least one person on their team that is very experienced with the platform and it's technical inner workings so that it doesn't take escalations to get questions answered and issues fixed.

    Integration & Deployment - Overall comment

    The hard part of this is developing a custom Drupal 8 distribution. But that's not Acquia's fault. That's just a generally difficult project.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Filtering and Analytics

(1)
4.0

User Experience

(1)
4.0

Administration and Governance

(1)
4.0

Integration

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

Technical Assessment

User Training

Vendor/Product Selection


What other vendors were considered?

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision to select the vendor?

Breadth of services

Financial/organizational viability

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place?

North America