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workplace-social-software adobe All Markets > Social Software in the Workplace

Adobe

4.0 out of 5.0 (12 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Mature product and strong backbone support

    Overall Comment

    Adobe has been a mature solution provider of document management, and provider of de facto standard of PDF. Choice was easy and bundled license deal was no brainer.

    What do you like most about the product or service?

    Acrobat DC

    If you could start over, what would your organization do differently?

    We should have started sooner.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    ADP Acrobat DC

    Overall Comment

    Features are user-friendly, can be quickly installed and running with very little effort

    What one piece of advice would you give other prospective customers?

    Determine upfront what is it that you desire the product to provide? What are the actual needs of the department? How would this product satisfy the expectations?

    What do you like most about the product or service?

    Location of tools and features for creating forms, adding signatures, and applying security to lock document.

    What do you dislike most about the product?

    Not able to create group signitures outside of cloud.

    What one thing do you wish the vendor did differently?

    Provide option to obtain signitures using on premise technology rather than restricting users to a cloud platform.

    If you could start over, what would your organization do differently?

    I would consider other options for which we could use with the cloud solution.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC, Other...

    Implementation was easy. Need access to more targeted training material

    Overall Comment

    Responsive Service. Need a better handle on merging Individual accounts with Enterprise Accounts

    What one piece of advice would you give other prospective customers?

    While there are other vendors who may be mature, its hard to beat Adobe's passion and value proposition in Document Signing space.

    What do you like most about the product or service?

    Ease of use, Stability

    What do you dislike most about the product?

    Converting users from individual to Enterprise accounts. Honestly it does happen quickly but requires a ticket with Support.

    What one thing do you wish the vendor did differently?

    Imagine greater opportunities of integration and optimize legacy and manual processes.

    If you could start over, what would your organization do differently?

    Identify and make targeted training videos available. There are too many versions of training content and as Product names have changed its hard to find the right content.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Great experience

    Overall Comment

    Great

    What one piece of advice would you give other prospective customers?

    Check other vendors

    What do you like most about the product or service?

    frequent security updates

    What do you dislike most about the product?

    moved to cloud

    What one thing do you wish the vendor did differently?

    licensing

    If you could start over, what would your organization do differently?

    Try other products


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Review of Adobe Acrobat

    Overall Comment

    The program has been able to deliver the needed results from it. Not much more to say about it

    What one piece of advice would you give other prospective customers?

    I don't know what to say, use it to get accustomed to it.

    What do you like most about the product or service?

    It has always worked for me.

    What do you dislike most about the product?

    It runs large documents pretty slow on weaker computers

    What one thing do you wish the vendor did differently?

    If they could make the program run more smoothly on weaker computers.

    If you could start over, what would your organization do differently?

    Have a better structure for managing licenses.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    The industry standard for editing PDF files

    Overall Comment

    Great tool to let you edit and organize pdf's. Interface feels a bit old fashioned compared to their other products. Makes signing documents much easier.

    What one piece of advice would you give other prospective customers?

    The other alternatives are just too messy. It's worth going with the original product.

    What do you like most about the product or service?

    It just works well.

    What do you dislike most about the product?

    The price.

    What one thing do you wish the vendor did differently?

    Lower the price or add more functionality. The price is pretty horrific considering how simple the product is.

    If you could start over, what would your organization do differently?

    It went really smooth, there's nothing in the process that could create a more desirable outcome.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Implementation was easy. Deployment went well for all Windows machines.

    Overall Comment

    Very good overall. Smooth implementation.

    What one piece of advice would you give other prospective customers?

    Working with Adobe to create a solid project plan to meet implmentation deadlines.

    What do you like most about the product or service?

    Easy to use for user. Low service desk call volume.

    What do you dislike most about the product?

    Updates are requested and not controlled by users.

    What one thing do you wish the vendor did differently?

    Plan sooner rather then later on desktop deployment.

    If you could start over, what would your organization do differently?

    Start planning for the updates and patches earler in the process.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Good overall experience

    Overall Comment

    The initial introductions were very informative and fact finding. The vendor laid out a good game plan of implementations and the step by step procedures that would ensure efficiency and no down time.

    What one piece of advice would you give other prospective customers?

    Have a big brainstorming sesssions with them and ask what other ways other firms have done that has worked and not worked.

    What do you like most about the product or service?

    They are very efficient and very easy to follow through

    What do you dislike most about the product?

    The costs could've been more negotiated.

    What one thing do you wish the vendor did differently?

    Sometimes getting someone on the phone is a tad difficult but well within the service escalation procedures.

    If you could start over, what would your organization do differently?

    I would like to have more casual meetings regarding other implementations that is out of the box and with other creative ways. One set of procedures from them does not necessarily mean it will work for other applications.


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Installation was easy

    Overall Comment

    Installation went well. Adobe automatically uninstalled previous versions of Adobe Acrobat which is pretty expected at this point. I was prompted for a serial number which I find annoying, but still necessary I suppose.

    What one piece of advice would you give other prospective customers?

    Although this is a "classic" product, it still requires that you create and tie it to an Adobe account for licensing. However, after a long "support" session with Adobe, I learned that the Adobe account isn't used for anything so you can create a dummy noone account and register it under that account.

    What do you like most about the product or service?

    It is a classic and there aren't many alternatives available

    What do you dislike most about the product?

    Menus are too complicated, I was scrolling through pages of icons trying to figure out how to insert a page from another document. I couldn't add single buttons to the ribbon without having to add an entire toolbar of stuff I don't use. I also don't need the creative cloud that Adobe is pushing down my throat.

    What one thing do you wish the vendor did differently?

    I wish that Acrobat XI was still sold.

    If you could start over, what would your organization do differently?

    I don't think i would have done anything differently because i had very limited options

    Service & support - overall comment

    We don't use support that much to manage the product


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Acrobat DC

    Implementation was very straight forward and timely

    Overall Comment

    Very easy to work with on the project. Product is great.

    What one piece of advice would you give other prospective customers?

    Do the detailed homework on the product before purchasing. Do not rely on references from other companies.

    What do you like most about the product or service?

    This works very well and quickly.

    What do you dislike most about the product?

    I wish conversion of data to another product was more straight forward.

    What one thing do you wish the vendor did differently?

    Nothing to add.

    If you could start over, what would your organization do differently?

    I don't believe we would do anything different.

    Product capabilities - overall comment

    Terrific product.

    Service & support - overall comment

    I believe the company has this addressed very effectively.

    Integration & Deployment - Overall comment

    Very quick. Not expensive.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
3.9

Ability to understand your organization's needs

(9)
3.9

Timely and complete response to product questions

(9)
4.0

Pricing and contract flexibility (pricing and terms)

(10)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.1

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
3.5

Ease of integration using standard APIs and tools

(10)
3.7

Quality and availability of end-user training

(12)
4.2

Ease of deployment

(12)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
4.3

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(8)
3.9

Quality of technical support

(8)
4.1

Quality of peer user community

(9)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.3

Filtering and Analytics

(8)
3.9

User Experience

(11)
4.3

Conversations

(7)
3.7

Create and Share

(10)
4.2

Administration and Governance

(9)
3.8

Integration

(11)
3.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Rollout and Install

Application Lead

Development/Integration

User Training

Maintenance and Support

Technical Assessment

Vendor Management

Vendor/Product Selection

Executive Sponsor

Other...


What other vendors were considered?

Adobe

Microsoft

Google

IBM

OpenText

CA Technologies

VMware

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process outcomes

Drive innovation

Improve compliance & risk management

Improve customer relations/service

Improve business process agility

Cost management

Drive revenue growth

Enhance decision making

Improve supplier or partner relations

Reduce time to market


What were the key factors that drove your decision to select the vendor?

Strong services expertise

Product functionality and performance

Breadth of services

Product roadmap and future vision

Overall cost

Strong user community

Pre-existing relationships

Strong customer focus

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific