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workplace-social-software atlassian All Markets > Social Software in the Workplace

Atlassian

4.4 out of 5.0 (36 ratings)

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We have aggregated ratings data on Atlassian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Atlassian Confluence, JIRA Software

    There were lot of hiccups but atlast we achieved what we aimed for.

    Overall Comment

    work went well

    What one piece of advice would you give other prospective customers?

    Needs a lot of planning to set up the system as desired in a huge organisation

    What do you like most about the product or service?

    customers love it so we love it

    What do you dislike most about the product?

    need to be more user friendly.

    What one thing do you wish the vendor did differently?

    time management

    If you could start over, what would your organization do differently?

    IMPLEMENTATION PLAN DOCUMENTATION ANALYZED VISION


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Full fledged knowledge base, on-prem requires some admin knowledge

    Overall Comment

    Good software that is pretty well-adopted by our company

    Product capabilities - overall comment

    relies on 3rd party plugins for a few critical feautures


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence, JIRA Software

    Great Option, still lacks some collaborative features offered by Google

    Overall Comment

    Wonderful tool, however, collaboration is best when one person edits at a time- would be better if it were more like Google Docs and Sheets where everyone can edit at the same time.

    What one piece of advice would you give other prospective customers?

    don't end ties with Google Docs

    What do you like most about the product or service?

    Easy to learn! A lot of flexibility, permissions are great!

    What do you dislike most about the product?

    lack of google docs features.

    What one thing do you wish the vendor did differently?

    Addressed the concerns above

    If you could start over, what would your organization do differently?

    When editing a document it's best to do it in word first then update a space so if it's overwritten it's not lost.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Easy Implementation, still need some feature for big enterprises

    Overall Comment

    Atlssina is a good company, They have awesome culture and great vision for the future. They focus on solving evolving business needs. Their products (including Confluence) are great for small enterprises, it will work fluently for small to medium size teams. They are working hard to evolve their products, and they are focusing on the enterprise. Confluence is a great tool, helps the teams a lot, weather it's being used for product documentation and collaboration, or writing blogs. The installation is easy, the maintenance of the system is pretty straight forward. Just like any other software, they have there hickups, working with the support is good, but can be challenging when you have performance issues.

    What one piece of advice would you give other prospective customers?

    Plan well for your use case, have good understanding of the business needs, and future growth of the tool. it can get out of control prety easy.

    What do you like most about the product or service?

    The product is pretty self explanatory, easy to be used by end users.

    If you could start over, what would your organization do differently?

    Would have better process on what to the tool woul be used for, how to use it and more content cleanup process.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Implementation was easy and almost any one can use with the tutorials.

    Overall Comment

    Product was easy to setup and use. Required very little training. Staff coming for other companies used it and suggested we move to it.

    What one piece of advice would you give other prospective customers?

    If you looking for a space to create documents, share information and knowledge, this is a great product.

    What do you like most about the product or service?

    The product allows you to create multiple spaces. Really nice for long term teams.

    What do you dislike most about the product?

    Terminology is not industry specific.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    If we started over, we would have tried to get more of the organization involved with the use of the product. Very collaborative.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Upgrade successful; positioned for future success.

    Overall Comment

    Great to work with in discovering options for upgrade to meet our business needs. The upgrade took a bit longer than we originally thought, but that was mostly due to internal obstacles and not from the vendor. We jumped multiple versions as part of our upgrade, and we had some difficulty in understanding the functional gap across those multiple versions.

    What one piece of advice would you give other prospective customers?

    Understand the impact of plug-ins and third-party offerings and how they will fit into the platform.

    What do you like most about the product or service?

    Flexibility as well as the communication and feedback received from the vendor.

    What do you dislike most about the product?

    Dependent on third-party for effective workflow management.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    We would stay up to date on more current versions of the software.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence, JIRA Software

    Painless communication across departments

    Overall Comment

    Customer service is very good, incidents are handled in a timely manner. The service and product itself is very good, our users are happy and we have received the benefits we expected.

    What one piece of advice would you give other prospective customers?

    Try their cloud offerings and see if it works for you.

    What do you like most about the product or service?

    Easy to use, integrated across different atlassian products

    What one thing do you wish the vendor did differently?

    Offer more flexibility in their cloud service. For example, now theres only cloud instances in the US.

    If you could start over, what would your organization do differently?

    Nothing specific to mention


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence, JIRA Software

    Good for Social 2.0 companies, everybody else use SharePoint (if you already have it)

    Overall Comment

    In order to fulfill all required funtions 3rd party add-ons were required. In the past they were free, but we recognized a price increase in several areas, which is why we are now planning to migrate to MS Sharepoint

    What one piece of advice would you give other prospective customers?

    Just be aware of the risk that licenses for 3rd party software can kill your business case, once a software gets popular

    What do you like most about the product or service?

    UX - easy to use, no real training for employees required

    What do you dislike most about the product?

    Unpredictable pricing

    What one thing do you wish the vendor did differently?

    Having a more reliable pricing structure or at least vision

    If you could start over, what would your organization do differently?

    Stronger control on the technical architecture (plug ins)


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence, JIRA Software

    Communication and Documentation tool tightly integrated with other Jira products

    Overall Comment

    Everything has worked as expected. There is a lot to learn but it was easy to get on my feet and start working.

    What one piece of advice would you give other prospective customers?

    I don't think this is a tool to be used alone. Without Jira is just about the same thing, so if you are not a Jira user and you won't be, perhaps you need to consider another tool.

    What do you like most about the product or service?

    How well thought it is. Integrated with the rest of the product suite.

    What do you dislike most about the product?

    There is nothing that I dislike. There is so much information in the support site to go through that sometimes is difficult to find something relevant.

    What one thing do you wish the vendor did differently?

    Mail and community support is fine, but it would be good to have someone to talk to for some issues.

    If you could start over, what would your organization do differently?

    I would definitely buy some training hours.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Great collaboration tool that works great for technical people, needs to broaden reach

    Overall Comment

    Confluence has been a positive collaboration enabler for the technology organization, greatly improving our ability to collaborate within and across teams. When we first deployed the product, it had a high technical barrier to use, requiring special wiki syntax to write pages. This has been replaced by a fairly powerful wysiwyg editor which has features most people don't know how to use.

    What one piece of advice would you give other prospective customers?

    Confluence still has a technical hurdle for many typical end users. Try it out with non-IT users to see if they will be able to leverage it.

    What do you like most about the product or service?

    Collaboration via wiki pages is more intuitive than document sharing portals like SharePoint.

    What do you dislike most about the product?

    Difficult for some business users to adopt.

    What one thing do you wish the vendor did differently?

    Drive down cost. The subscription costs are expensive, non-negotiable, and driven up by add-ins that become necessary if adoption increases.

    If you could start over, what would your organization do differently?

    Consider the cloud-based version which wasn't available when we first adoped Confluence.

    Service & support - overall comment

    They take some time to get back to you usually.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(24)
4.0

Ability to understand your organization's needs

(21)
3.9

Timely and complete response to product questions

(19)
4.3

Pricing and contract flexibility (pricing and terms)

(18)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(35)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(22)
4.1

Ease of integration using standard APIs and tools

(24)
4.3

Quality and availability of end-user training

(23)
4.2

Ease of deployment

(28)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(32)
4.2

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(22)
4.2

Quality of technical support

(23)
4.0

Quality of peer user community

(25)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(36)
4.3

Filtering and Analytics

(26)
3.7

User Experience

(30)
4.4

Conversations

(30)
4.2

Create and Share

(26)
4.5

Administration and Governance

(31)
4.0

Integration

(28)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Application Lead

Functional Assessment

User Training

Development/Integration

Maintenance and Support

Rollout and Install

Vendor/Product Selection

Vendor Management

Other...


What other vendors were considered?

Microsoft

Google

Atlassian

IBM

Jive

Salesforce

Yammer

CA Technologies

Huddle

Igloo

Slack

VMware

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Enhance decision making

Improve business process outcomes

Reduce time to market

Improve customer relations/service

Cost management

Improve compliance & risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Overall cost

Strong user community

Product roadmap and future vision

Breadth of services

Strong services expertise

Strong customer focus

Pre-existing relationships

Compelling vision

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

EMEA

Latin America

Europe, Middle East and Africa

APAC