3 out of 5.0, Reviewed Dec 5, 2016
work went well
Needs a lot of planning to set up the system as desired in a huge organisation
customers love it so we love it
need to be more user friendly.
IMPLEMENTATION PLAN DOCUMENTATION ANALYZED VISION
5 out of 5.0, Reviewed Dec 5, 2016
Good software that is pretty well-adopted by our company
relies on 3rd party plugins for a few critical feautures
4 out of 5.0, Reviewed Dec 5, 2016
Wonderful tool, however, collaboration is best when one person edits at a time- would be better if it were more like Google Docs and Sheets where everyone can edit at the same time.
don't end ties with Google Docs
Easy to learn! A lot of flexibility, permissions are great!
lack of google docs features.
Addressed the concerns above
When editing a document it's best to do it in word first then update a space so if it's overwritten it's not lost.
4 out of 5.0, Reviewed Dec 3, 2016
Atlssina is a good company, They have awesome culture and great vision for the future. They focus on solving evolving business needs. Their products (including Confluence) are great for small enterprises, it will work fluently for small to medium size teams. They are working hard to evolve their products, and they are focusing on the enterprise. Confluence is a great tool, helps the teams a lot, weather it's being used for product documentation and collaboration, or writing blogs. The installation is easy, the maintenance of the system is pretty straight forward. Just like any other software, they have there hickups, working with the support is good, but can be challenging when you have performance issues.
Plan well for your use case, have good understanding of the business needs, and future growth of the tool. it can get out of control prety easy.
The product is pretty self explanatory, easy to be used by end users.
Would have better process on what to the tool woul be used for, how to use it and more content cleanup process.
4 out of 5.0, Reviewed Dec 2, 2016
Product was easy to setup and use. Required very little training. Staff coming for other companies used it and suggested we move to it.
If you looking for a space to create documents, share information and knowledge, this is a great product.
The product allows you to create multiple spaces. Really nice for long term teams.
Terminology is not industry specific.
If we started over, we would have tried to get more of the organization involved with the use of the product. Very collaborative.
4 out of 5.0, Reviewed Dec 1, 2016
Great to work with in discovering options for upgrade to meet our business needs. The upgrade took a bit longer than we originally thought, but that was mostly due to internal obstacles and not from the vendor. We jumped multiple versions as part of our upgrade, and we had some difficulty in understanding the functional gap across those multiple versions.
Understand the impact of plug-ins and third-party offerings and how they will fit into the platform.
Flexibility as well as the communication and feedback received from the vendor.
Dependent on third-party for effective workflow management.
We would stay up to date on more current versions of the software.
4 out of 5.0, Reviewed Nov 9, 2016
Customer service is very good, incidents are handled in a timely manner. The service and product itself is very good, our users are happy and we have received the benefits we expected.
Try their cloud offerings and see if it works for you.
Easy to use, integrated across different atlassian products
Offer more flexibility in their cloud service. For example, now theres only cloud instances in the US.
Nothing specific to mention
4 out of 5.0, Reviewed Nov 9, 2016
In order to fulfill all required funtions 3rd party add-ons were required. In the past they were free, but we recognized a price increase in several areas, which is why we are now planning to migrate to MS Sharepoint
Just be aware of the risk that licenses for 3rd party software can kill your business case, once a software gets popular
UX - easy to use, no real training for employees required
Having a more reliable pricing structure or at least vision
Stronger control on the technical architecture (plug ins)
5 out of 5.0, Reviewed Oct 21, 2016
Everything has worked as expected. There is a lot to learn but it was easy to get on my feet and start working.
I don't think this is a tool to be used alone. Without Jira is just about the same thing, so if you are not a Jira user and you won't be, perhaps you need to consider another tool.
How well thought it is. Integrated with the rest of the product suite.
There is nothing that I dislike. There is so much information in the support site to go through that sometimes is difficult to find something relevant.
Mail and community support is fine, but it would be good to have someone to talk to for some issues.
I would definitely buy some training hours.
4 out of 5.0, Reviewed Oct 19, 2016
Confluence has been a positive collaboration enabler for the technology organization, greatly improving our ability to collaborate within and across teams. When we first deployed the product, it had a high technical barrier to use, requiring special wiki syntax to write pages. This has been replaced by a fairly powerful wysiwyg editor which has features most people don't know how to use.
Confluence still has a technical hurdle for many typical end users. Try it out with non-IT users to see if they will be able to leverage it.
Collaboration via wiki pages is more intuitive than document sharing portals like SharePoint.
Difficult for some business users to adopt.
Drive down cost. The subscription costs are expensive, non-negotiable, and driven up by add-ins that become necessary if adoption increases.
Consider the cloud-based version which wasn't available when we first adoped Confluence.
They take some time to get back to you usually.