5 out of 5.0, Reviewed Sep 8, 2016
The vendor was easy to work with and met our expectations
Have some use cases on how you would like to use the system and define a process to add new use cases as they arise
Ease of use. Dosen't require training or special knowledge to get started.
Setup user groups to control editing. Probably centred around AD groups rather than opening it up to all named users.
Support has met and exceeded our expecations. We have had very little issues but those that we have had have been resolved quickly.
It was very easy to integrate into our environment
5 out of 5.0, Reviewed Aug 23, 2016
Ease of implementation as well as ease of integration with other Atlassian products.
This was an easy replacement for Skype.
It's a chat tool. It does what it needs to do. The integration with other Atlassian products has increased our productivity.
5 out of 5.0, Reviewed Aug 15, 2016
Excellent support and customer service
As stated above, integration and ease of use.
Good ticketing system and wiki. Now (wiki) being used across the enterprise.
Fast customer support from vendor and other third party vendors in the Atlassian marketplace.
Integrates well with our existing development environment. Have incrementally expanded integration across multiple functions over the past 5 year
4 out of 5.0, Reviewed Apr 7, 2016
Confluence is as feature-rich as a wiki product can be and we are happy to be utilizing it as strongly as a wiki can be.
Start with strong governance around structure, who approves new spaces, and security.
Ease of use, flexibility, and consumable from any browser or device.
Lack of form tools. We've had to use 3rd party or external tools for something that seems like such a natural extension of the wiki platform.
More native forms capability.
More user (content creator) training.
An outstanding wiki, but I can always look to more functionality.
We did a completely internal deployment. There were a few bumps but nothing major.
5 out of 5.0, Reviewed Mar 7, 2016
For many of our information workers, Atlassian Confluence Wiki was an eye-opener: They were used to write their information in hundreds of (Word) documents, only to find out some time later that every document is a mini-silo containing information: hard to exploit, hard to maintain, hard to collaborate. Importing their Word documents into Confluence in a couple of clicks started the magic: all of a sudden, they have a "waw" experience, because all those Confluence pages can then be structured in a tree structure with a menu on the left. Great! Also, being able to see who changed what by doing a diff via the page history was something new that was "waw". Also, being able to follow activity via a daily email with links to the diffs was great.
Good and fast support from Atlassian
Easy to install and upgrade, clear upgrade documentation available from Atlassian
5 out of 5.0, Reviewed Dec 8, 2015
Configuration was very easy and allowed the team to get up and running quickly. The products offered a streamlined process for our group and a more complete set of documentation.
Investigate all of the tools and add-ons the company has to offer. We are getting so much more out of these tools than we initially envisioned.
While early in our usage, so far all of our needs have been covered by these products.
5 out of 5.0, Reviewed Dec 1, 2015
Great technology solution.
4 out of 5.0, Reviewed Dec 1, 2015
Product has met our collaboration needs.
Check out the features and have a strategy around features. Establish and reference model for the users.
Ease of use and the search capability.
Document management is not clean.
3 out of 5.0, Reviewed Nov 12, 2015
Initial learning curve is long. User interface is not modern.
Need dedicated resouces to drive the Wiki.
It is mature. Loads of best practices and recommendations on the Intranet.
Not intuitive creation of the overall structure and layout.
4 out of 5.0, Reviewed Nov 12, 2015
Atlassian Confluence has been very useful for our group to share information and work collaboratively in a traditional corporate environment. The browser deployment made it very easy for everyone to use and the responsiveness of the system for customization was very good. The aesthetics are relatively simple but elegant. The solution has proven robust so far with only minor issues of access.
It's simple and it gives you the basic functionality you need.
It could look a bit more elegant.
Confluence has allowed us to work collaboratively and share information and processes. It has been deployed in a relatively traditional IT environment but has been able to provide to us capabilities similar to the Google business platform for collaboration purposes.
I was not involved directly with service and support but my colleagues did not mention any difficulties or issues.
It was relatively straightforward to integrate into our corporate systems and deployment to interested groups was done swiftly.