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workplace-social-software atlassian All Markets > Social Software in the Workplace

Atlassian

4.5 out of 5.0 (21 ratings)

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We have aggregated ratings data on Atlassian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Implementation was easy and quick

    Overall Comment

    The vendor was easy to work with and met our expectations

    What one piece of advice would you give other prospective customers?

    Have some use cases on how you would like to use the system and define a process to add new use cases as they arise

    What do you like most about the product or service?

    Ease of use. Dosen't require training or special knowledge to get started.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Setup user groups to control editing. Probably centred around AD groups rather than opening it up to all named users.

    Service & support - overall comment

    Support has met and exceeded our expecations. We have had very little issues but those that we have had have been resolved quickly.

    Integration & Deployment - Overall comment

    It was very easy to integrate into our environment


  • 5 out of 5.0, Reviewed

    Product(s): HipChat Server

    HipChat - Integrated & Secure Messaging with Confluence and JIRA.

    Overall Comment

    Ease of implementation as well as ease of integration with other Atlassian products.

    What do you like most about the product or service?

    This was an easy replacement for Skype.

    Product capabilities - overall comment

    It's a chat tool. It does what it needs to do. The integration with other Atlassian products has increased our productivity.

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence,JIRA Software

    Excellent support and marketplace

    Overall Comment

    Excellent support and customer service

    What do you like most about the product or service?

    As stated above, integration and ease of use.

    What do you dislike most about the product?

    not applicable

    Product capabilities - overall comment

    Good ticketing system and wiki. Now (wiki) being used across the enterprise.

    Service & support - overall comment

    Fast customer support from vendor and other third party vendors in the Atlassian marketplace.

    Integration & Deployment - Overall comment

    Integrates well with our existing development environment. Have incrementally expanded integration across multiple functions over the past 5 year


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    A wonderfully capable and easy tool if you put the right govenance in place.

    Overall Comment

    Confluence is as feature-rich as a wiki product can be and we are happy to be utilizing it as strongly as a wiki can be.

    What one piece of advice would you give other prospective customers?

    Start with strong governance around structure, who approves new spaces, and security.

    What do you like most about the product or service?

    Ease of use, flexibility, and consumable from any browser or device.

    What do you dislike most about the product?

    Lack of form tools. We've had to use 3rd party or external tools for something that seems like such a natural extension of the wiki platform.

    What one thing do you wish the vendor did differently?

    More native forms capability.

    If you could start over, what would your organization do differently?

    More user (content creator) training.

    Product capabilities - overall comment

    An outstanding wiki, but I can always look to more functionality.

    Integration & Deployment - Overall comment

    We did a completely internal deployment. There were a few bumps but nothing major.


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    An eye-opener for information workers: from documents to Wiki pages.

    Overall Comment

    For many of our information workers, Atlassian Confluence Wiki was an eye-opener: They were used to write their information in hundreds of (Word) documents, only to find out some time later that every document is a mini-silo containing information: hard to exploit, hard to maintain, hard to collaborate. Importing their Word documents into Confluence in a couple of clicks started the magic: all of a sudden, they have a "waw" experience, because all those Confluence pages can then be structured in a tree structure with a menu on the left. Great! Also, being able to see who changed what by doing a diff via the page history was something new that was "waw". Also, being able to follow activity via a daily email with links to the diffs was great.

    Service & support - overall comment

    Good and fast support from Atlassian

    Integration & Deployment - Overall comment

    Easy to install and upgrade, clear upgrade documentation available from Atlassian


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence,JIRA Software

    Easy to setup and configure to bring immediate use.

    Overall Comment

    Configuration was very easy and allowed the team to get up and running quickly. The products offered a streamlined process for our group and a more complete set of documentation.

    What one piece of advice would you give other prospective customers?

    Investigate all of the tools and add-ons the company has to offer. We are getting so much more out of these tools than we initially envisioned.

    Product capabilities - overall comment

    While early in our usage, so far all of our needs have been covered by these products.


  • 5 out of 5.0, Reviewed

    Product(s): Atlassian Confluence,JIRA Software

    Very little administration & management.

    Overall Comment

    Great technology solution.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Great tool for collaboration and document organization.

    Overall Comment

    Product has met our collaboration needs.

    What one piece of advice would you give other prospective customers?

    Check out the features and have a strategy around features. Establish and reference model for the users.

    What do you like most about the product or service?

    Ease of use and the search capability.

    What do you dislike most about the product?

    Document management is not clean.


  • 3 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Took some time to get the right structure and layout for the solution.

    Overall Comment

    Initial learning curve is long. User interface is not modern.

    What one piece of advice would you give other prospective customers?

    Need dedicated resouces to drive the Wiki.

    What do you like most about the product or service?

    It is mature. Loads of best practices and recommendations on the Intranet.

    What do you dislike most about the product?

    Not intuitive creation of the overall structure and layout.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    Consider SharePoint.


  • 4 out of 5.0, Reviewed

    Product(s): Atlassian Confluence

    Confluence - A Good Corporate Solution for Collaboration

    Overall Comment

    Atlassian Confluence has been very useful for our group to share information and work collaboratively in a traditional corporate environment. The browser deployment made it very easy for everyone to use and the responsiveness of the system for customization was very good. The aesthetics are relatively simple but elegant. The solution has proven robust so far with only minor issues of access.

    What do you like most about the product or service?

    It's simple and it gives you the basic functionality you need.

    What do you dislike most about the product?

    It could look a bit more elegant.

    Product capabilities - overall comment

    Confluence has allowed us to work collaboratively and share information and processes. It has been deployed in a relatively traditional IT environment but has been able to provide to us capabilities similar to the Google business platform for collaboration purposes.

    Service & support - overall comment

    I was not involved directly with service and support but my colleagues did not mention any difficulties or issues.

    Integration & Deployment - Overall comment

    It was relatively straightforward to integrate into our corporate systems and deployment to interested groups was done swiftly.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(14)
3.9

Ability to understand your organization's needs

(11)
3.8

Timely and complete response to product questions

(10)
4.3

Pricing and contract flexibility (pricing and terms)

(9)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
4.2

Ease of integration using standard APIs and tools

(13)
4.3

Quality and availability of end-user training

(13)
3.9

Ease of deployment

(15)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(12)
4.3

Quality of technical support

(11)
4.2

Quality of peer user community

(15)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.3

Filtering and Analytics

(17)
3.8

User Experience

(18)
4.4

Conversations

(18)
4.2

Create and Share

(16)
4.5

Administration and Governance

(18)
4.1

Integration

(16)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Functional Assessment

Application Lead

User Training

Vendor/Product Selection

Rollout and Install

Development/Integration

Maintenance and Support

Vendor Management

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Google

IBM

Atlassian

Huddle

Jive

Salesforce

Igloo

VMware

Yammer

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Enhance decision making

Improve business process outcomes

Reduce time to market

Improve customer relations/service

Cost management

Improve compliance & risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong user community

Breadth of services

Strong services expertise

Pre-existing relationships

Strong customer focus

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Latin America

APAC