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workplace-social-software episerver All Markets > Social Software in the Workplace

Episerver

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Ektron CMS

    Finding effective partnerships is key to enabling manageable social in the organization.

    Overall Comment

    Good fit for company's needs, we have a long standing relationship.

    What one piece of advice would you give other prospective customers?

    Understand the new existence of EpiServer and what it and Ektron together can provide.

    What do you like most about the product or service?

    Has been very stable.

    What do you dislike most about the product?

    Some functionality like "subscribe to" has been a challenge and not able to be rolled out.

    What one thing do you wish the vendor did differently?

    High turnover on account representation.

    If you could start over, what would your organization do differently?

    Understand the complexity of implementing F5 load balancing.

    Product capabilities - overall comment

    Not totally complete yet, we are encountering some issues in deployment.

    Service & support - overall comment

    Between WSOL and Ektron we can typically resolve issues quickly.

    Integration & Deployment - Overall comment

    Not yet totally complete.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Filtering and Analytics

(1)
3.0

User Experience

(1)
4.0

Conversations

(1)
4.0

Create and Share

(1)
3.0

Administration and Governance

(1)
4.0

Integration

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

User Training

Vendor Management

Vendor/Product Selection


What other vendors were considered?

Salesforce


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision to select the vendor?

Pre-existing relationships

Product roadmap and future vision


In which region(s) did your deployment take place?