4 out of 5.0, Reviewed Nov 30, 2016
We had difficulty navigating changing our domain name as our company's name changed. This is not straightforward and the downside was confusion on branding since our old email domain name was primary and our new name was resolved as an alias. It took a year for me to get this corrected as my staff kept saying it wasn't possible, we need expensive 3rd party services, etc. Eventually we got it figured out.
Make sure you get the domain name established properly, do not use your main domain as a test site. Changing to a production domain is really difficult.
realtime collaboration of files enabling teams to easily view and work on same copy. Security Key support (U2F).
Security controls on sharing are clunky.
Allow the registration of multiple owned domains under one account
Contracted a competent 3rd party to setup, train, and provide ongoing support.
5 out of 5.0, Reviewed Nov 28, 2016
We have been able to escalate complex issues with ease of resolve. Training has been simple to implement. Documentation is abundant.
Plan plan plan and stick to your timeline in spite of objections from end-users
Changes (updates) that happen without warning
can't think of anything
Do rollout on all campuses in a shorter time frame
4 out of 5.0, Reviewed Oct 16, 2016
Helping our users understand the GAE relationship and assuring that data was secure and private was a big challenge as people were used to consumer-grade experiences with Google and feared being served up ads as part of the move to Google apps. The transition to a cloud-based collaboration suite has significantly improved business processes. We needed more communication throughout the project and on-going training that would have driven up user adoption.
Change management is an important part of driving user adoption. Over communicate throughout the initiative and reinforce desired behavior changes. Regularly check adoption rates and usage to assure users are getting the training they need and that they don't fall back to old, comfortable practices.
Our biggest challenge has been with Google's FSS. Many users have continued to use DropBox instead of adapting to Drive.
4 out of 5.0, Reviewed Sep 25, 2016
Our overall experience was very positive as we transitioned to Google Apps for Education. Google offered many tools to ease the transition from our previous solution (Microsoft Exchange), as well as tools to manage a co-existence between Google Apps for Education and another product. We chose to manually import Exchange information for each staff member (only about 350 staff), as in our case we were not interested in trying GAFE to ActiveDirectory. Once using Google Apps for Education, we were able to leverage the use of Chromebooks with staff and students. The amount of savings with Chromebooks-savings to purchase budgets as well as to ongoing support has been immense and has, without sounding too dramatic, redefined the work and positions of IT support staff within the school district to better support the needs of teachers and learners, and not to manage recalcitrant Windows computers.
If you are considering becoming a 1-to-1 school and moving to Google Apps for Education (vs adopting Office 365), understand that Office 365 does not have an equivalent to a Chromebook computer (costing anywhere from $125 to $225). Be sure to factor in your matrix for deciding the cost of Windows computers (up-front cost as well as ongoing maintenance costs) into the product.
For our school district, Google Apps for Education is a cloud-based turnkey solution in which we manage accounts and content, but do not have to worry about maintaining technical infrastructure.
Especially compared to Office 365, Google Apps for Education appears "dated" and not as modern-looking. But functionality in Google Apps for Education is still ahead of competitors.
Made a more clearly defined roadmap of future enhancements and features, particularly to fast-moving components such as Google Classroom which is changing almost monthly.
Reconsider time needed to import from the previous solution.
I do wish Google made it easier to obtain urgent support right from the Google Apps Dashboard.
We deployed Google Apps for Education in about two months over a summer break.
3 out of 5.0, Reviewed Jun 30, 2016
Malfunctioning applications enough to be annoying, otherwise the user experience is smooth and it speaks to many devices! clutch.
the entire suite. had high hopes for google chat! but....not so much. the google ppt product is fantastic and all one needs
glitches memory need
never reached out. Now I m interested.
4 out of 5.0, Reviewed Jan 14, 2016
Good value for money
4 out of 5.0, Reviewed Dec 8, 2015
The overall better collaboration environment has allowed for better sharing of ideas and work.
Work with a 3rd party implementor and advertise the changes. Train early adopters as change agents.
The overall set of tools for collaboration, Hangouts, Shared Document editing.
More impairments than originally anticipated.
Make importing legacy information easier.
Plan for direct Internet connection.
4 out of 5.0, Reviewed Dec 7, 2015
For the services that we have rolled out (mail, contacts, calendars, sites, drive, blogger), it has been a very successful offering with some customization and minimal integration issues. There are some services that we have not rolled out yet due to either compliance/regulatory issues specific to our environment, lack of product maturity (i.e. Google classroom), or we just haven't worked out the details for our use case (i.e. using Groups to replace traditional listservs, using Google federated authentication capabilities, etc).
If you have diverse email domains and/or a complex directory/authentication infrastructure, plan to use dual delivery, third party migration tools, scripting, and other techniques to ease the transition and if possible, plan to consolidate domains and leverage aliasing from the beginning.
Collaboration and seamless integration with many tools and technologies, both in the Google Sphere and via third party and custom apps.
In some cases, access to fine-grained audit data & administrative control is lacking.
Google's migration tools are end-user focused, while we wanted a more robust back-end IT driven migration capability. Our goal was to migrate the data behind the scenes and transition from our legacy platform to Google over a weekend. We were able to accomplish this, however it required the use of some scripting and a third party tool to migrate the data, both of which were cost-effective but should be factored in to an assessment.
We would place a higher priority on defining policies and best practices ahead of time for effective, secure document management i.e. leveraging Google Drive with refined standards that focus on protecting and organizing intellectual property and other diverse forms of proprietary information.
The Google Apps suite continues to mature, and given it's SaaS nature, our customers immediately benefit from new releases. To date we have not had an adverse impact from a release, though that remains a concern due to our high rate of adoption of the technology.
It is sometimes difficult to get anyone at Google to answer questions. It is much easier to pose them to the community, and in some cases is the only option.
Our environment necessitated writing some custom scripts to prepare the source data for migration and also a 3rd party tool to do bulk migration.
4 out of 5.0, Reviewed Dec 1, 2015
It has been a joy to use and I recommend it to anyone evaluating it as a solution.
For those evaluating more traditional solutions from more established vendors, be willing to consider this as a viable solution and embrace the change to the organization that will inevitably come.
The number of apps and features were incredible for the initial cost we paid.
Features in some apps do not quite measure up to those available in more established solutions.
Provide a more stable subscription cost.
Be more aggressive in enabling all functionality for all users.
Huge number of features beyond what our previous solution provided.
4 out of 5.0, Reviewed Nov 8, 2015
We are satisfied in general. When people are correctly trained, they get more productive.
Include a relevant budget for training and coaching.
I like the spirit of keeping things simple and focusing on collaboration.
Google still makes most of its money from consumers. They don't have a corporate mindset.
Clarify its innovation pipeline.
Training is the key. Change manegement is essential. Users need coaching.
Product focus on collaborative creation and exchanges. User experience is good and it gets even better when you have Android platform for mobiles.
In terms of availability Google is delivering a very good service. We can count on them and their partners when needed.
This isn't an SAP implementation, but it does require some effort. You can get support from Google or from any partner. Yes, it works!