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workplace-social-software google All Markets > Social Software in the Workplace

Google

4.2 out of 5.0 (20 ratings)

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We have aggregated ratings data on Google but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Lack of service hampered adoption

    Overall Comment

    We had difficulty navigating changing our domain name as our company's name changed. This is not straightforward and the downside was confusion on branding since our old email domain name was primary and our new name was resolved as an alias. It took a year for me to get this corrected as my staff kept saying it wasn't possible, we need expensive 3rd party services, etc. Eventually we got it figured out.

    What one piece of advice would you give other prospective customers?

    Make sure you get the domain name established properly, do not use your main domain as a test site. Changing to a production domain is really difficult.

    What do you like most about the product or service?

    realtime collaboration of files enabling teams to easily view and work on same copy. Security Key support (U2F).

    What do you dislike most about the product?

    Security controls on sharing are clunky.

    What one thing do you wish the vendor did differently?

    Allow the registration of multiple owned domains under one account

    If you could start over, what would your organization do differently?

    Contracted a competent 3rd party to setup, train, and provide ongoing support.


  • 5 out of 5.0, Reviewed

    Product(s): Google Apps For Education

    Google Apps for Education is a Big Hit

    Overall Comment

    We have been able to escalate complex issues with ease of resolve. Training has been simple to implement. Documentation is abundant.

    What one piece of advice would you give other prospective customers?

    Plan plan plan and stick to your timeline in spite of objections from end-users

    What do you like most about the product or service?

    Abundant documentation

    What do you dislike most about the product?

    Changes (updates) that happen without warning

    What one thing do you wish the vendor did differently?

    can't think of anything

    If you could start over, what would your organization do differently?

    Do rollout on all campuses in a shorter time frame


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps For Education

    Move to Google Apps for Education Improves Collaboration Capabilities and Reduces Costs

    Overall Comment

    Helping our users understand the GAE relationship and assuring that data was secure and private was a big challenge as people were used to consumer-grade experiences with Google and feared being served up ads as part of the move to Google apps. The transition to a cloud-based collaboration suite has significantly improved business processes. We needed more communication throughout the project and on-going training that would have driven up user adoption.

    If you could start over, what would your organization do differently?

    Change management is an important part of driving user adoption. Over communicate throughout the initiative and reinforce desired behavior changes. Regularly check adoption rates and usage to assure users are getting the training they need and that they don't fall back to old, comfortable practices.

    Service & support - overall comment

    Our biggest challenge has been with Google's FSS. Many users have continued to use DropBox instead of adapting to Drive.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps For Education

    Google Apps for Education migration with 1-to-1 devices for a rural K-12 school district.

    Overall Comment

    Our overall experience was very positive as we transitioned to Google Apps for Education. Google offered many tools to ease the transition from our previous solution (Microsoft Exchange), as well as tools to manage a co-existence between Google Apps for Education and another product. We chose to manually import Exchange information for each staff member (only about 350 staff), as in our case we were not interested in trying GAFE to ActiveDirectory. Once using Google Apps for Education, we were able to leverage the use of Chromebooks with staff and students. The amount of savings with Chromebooks-savings to purchase budgets as well as to ongoing support has been immense and has, without sounding too dramatic, redefined the work and positions of IT support staff within the school district to better support the needs of teachers and learners, and not to manage recalcitrant Windows computers.

    What one piece of advice would you give other prospective customers?

    If you are considering becoming a 1-to-1 school and moving to Google Apps for Education (vs adopting Office 365), understand that Office 365 does not have an equivalent to a Chromebook computer (costing anywhere from $125 to $225). Be sure to factor in your matrix for deciding the cost of Windows computers (up-front cost as well as ongoing maintenance costs) into the product.

    What do you like most about the product or service?

    For our school district, Google Apps for Education is a cloud-based turnkey solution in which we manage accounts and content, but do not have to worry about maintaining technical infrastructure.

    What do you dislike most about the product?

    Especially compared to Office 365, Google Apps for Education appears "dated" and not as modern-looking. But functionality in Google Apps for Education is still ahead of competitors.

    What one thing do you wish the vendor did differently?

    Made a more clearly defined roadmap of future enhancements and features, particularly to fast-moving components such as Google Classroom which is changing almost monthly.

    If you could start over, what would your organization do differently?

    Reconsider time needed to import from the previous solution.

    Service & support - overall comment

    I do wish Google made it easier to obtain urgent support right from the Google Apps Dashboard.

    Integration & Deployment - Overall comment

    We deployed Google Apps for Education in about two months over a summer break.


  • 3 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Access and Platform Integration Strong but often faulty/frozen due to space issues.

    Overall Comment

    Malfunctioning applications enough to be annoying, otherwise the user experience is smooth and it speaks to many devices! clutch.

    What do you like most about the product or service?

    the entire suite. had high hopes for google chat! but....not so much. the google ppt product is fantastic and all one needs

    What do you dislike most about the product?

    glitches memory need

    Service & support - overall comment

    never reached out. Now I m interested.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easy to understand the concept

    Overall Comment

    Good value for money

    If you could start over, what would your organization do differently?

    SaaS works


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Live document collaboration makes for clearer understanding.

    Overall Comment

    The overall better collaboration environment has allowed for better sharing of ideas and work.

    What one piece of advice would you give other prospective customers?

    Work with a 3rd party implementor and advertise the changes. Train early adopters as change agents.

    What do you like most about the product or service?

    The overall set of tools for collaboration, Hangouts, Shared Document editing.

    What do you dislike most about the product?

    More impairments than originally anticipated.

    What one thing do you wish the vendor did differently?

    Make importing legacy information easier.

    If you could start over, what would your organization do differently?

    Plan for direct Internet connection.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps For Education, Google Apps for Work

    Providing a Seamless Collaboration Experience with Google Apps for Education.

    Overall Comment

    For the services that we have rolled out (mail, contacts, calendars, sites, drive, blogger), it has been a very successful offering with some customization and minimal integration issues. There are some services that we have not rolled out yet due to either compliance/regulatory issues specific to our environment, lack of product maturity (i.e. Google classroom), or we just haven't worked out the details for our use case (i.e. using Groups to replace traditional listservs, using Google federated authentication capabilities, etc).

    What one piece of advice would you give other prospective customers?

    If you have diverse email domains and/or a complex directory/authentication infrastructure, plan to use dual delivery, third party migration tools, scripting, and other techniques to ease the transition and if possible, plan to consolidate domains and leverage aliasing from the beginning.

    What do you like most about the product or service?

    Collaboration and seamless integration with many tools and technologies, both in the Google Sphere and via third party and custom apps.

    What do you dislike most about the product?

    In some cases, access to fine-grained audit data & administrative control is lacking.

    What one thing do you wish the vendor did differently?

    Google's migration tools are end-user focused, while we wanted a more robust back-end IT driven migration capability. Our goal was to migrate the data behind the scenes and transition from our legacy platform to Google over a weekend. We were able to accomplish this, however it required the use of some scripting and a third party tool to migrate the data, both of which were cost-effective but should be factored in to an assessment.

    If you could start over, what would your organization do differently?

    We would place a higher priority on defining policies and best practices ahead of time for effective, secure document management i.e. leveraging Google Drive with refined standards that focus on protecting and organizing intellectual property and other diverse forms of proprietary information.

    Product capabilities - overall comment

    The Google Apps suite continues to mature, and given it's SaaS nature, our customers immediately benefit from new releases. To date we have not had an adverse impact from a release, though that remains a concern due to our high rate of adoption of the technology.

    Service & support - overall comment

    It is sometimes difficult to get anyone at Google to answer questions. It is much easier to pose them to the community, and in some cases is the only option.

    Integration & Deployment - Overall comment

    Our environment necessitated writing some custom scripts to prepare the source data for migration and also a 3rd party tool to do bulk migration.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easily became a staple solution in our business in ways that we could not foresee.

    Overall Comment

    It has been a joy to use and I recommend it to anyone evaluating it as a solution.

    What one piece of advice would you give other prospective customers?

    For those evaluating more traditional solutions from more established vendors, be willing to consider this as a viable solution and embrace the change to the organization that will inevitably come.

    What do you like most about the product or service?

    The number of apps and features were incredible for the initial cost we paid.

    What do you dislike most about the product?

    Features in some apps do not quite measure up to those available in more established solutions.

    What one thing do you wish the vendor did differently?

    Provide a more stable subscription cost.

    If you could start over, what would your organization do differently?

    Be more aggressive in enabling all functionality for all users.

    Product capabilities - overall comment

    Huge number of features beyond what our previous solution provided.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Despite the challenges of its implementation, getting a massive adoption is even tougher.

    Overall Comment

    We are satisfied in general. When people are correctly trained, they get more productive.

    What one piece of advice would you give other prospective customers?

    Include a relevant budget for training and coaching.

    What do you like most about the product or service?

    I like the spirit of keeping things simple and focusing on collaboration.

    What do you dislike most about the product?

    Google still makes most of its money from consumers. They don't have a corporate mindset.

    What one thing do you wish the vendor did differently?

    Clarify its innovation pipeline.

    If you could start over, what would your organization do differently?

    Training is the key. Change manegement is essential. Users need coaching.

    Product capabilities - overall comment

    Product focus on collaborative creation and exchanges. User experience is good and it gets even better when you have Android platform for mobiles.

    Service & support - overall comment

    In terms of availability Google is delivering a very good service. We can count on them and their partners when needed.

    Integration & Deployment - Overall comment

    This isn't an SAP implementation, but it does require some effort. You can get support from Google or from any partner. Yes, it works!


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(17)
3.9

Ability to understand your organization's needs

(16)
3.9

Timely and complete response to product questions

(17)
3.8

Pricing and contract flexibility (pricing and terms)

(15)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.9

Ease of integration using standard APIs and tools

(18)
4.1

Quality and availability of end-user training

(17)
3.8

Ease of deployment

(19)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
3.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(15)
3.7

Quality of technical support

(17)
3.8

Quality of peer user community

(18)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(20)
4.4

Filtering and Analytics

(14)
4.0

User Experience

(18)
4.3

Conversations

(16)
4.6

Create and Share

(18)
4.7

Administration and Governance

(18)
3.9

Integration

(17)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Vendor/Product Selection

Technical Assessment

Application Lead

Maintenance and Support

Rollout and Install

Development/Integration

User Training

Vendor Management

Other...


What other vendors were considered?

Microsoft

IBM

Google

Igloo

Jive

Salesforce

SAP

VMware

Zimbra

Other...


Why did you purchase a Social Software in the Workplace solution?

Improve business process agility

Cost management

Create internal/operational efficiencies

Drive innovation

Improve customer relations/service

Improve business process outcomes

Reduce time to market

Drive revenue growth

Improve compliance & risk management

Enhance decision making

Other...


What were the key factors that drove your decision to select the vendor?

Overall cost

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong services expertise

Strong user community

Compelling vision

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Latin America

APAC