3 out of 5.0, Reviewed Jun 30, 2016
Malfunctioning applications enough to be annoying, otherwise the user experience is smooth and it speaks to many devices! clutch.
the entire suite. had high hopes for google chat! but....not so much. the google ppt product is fantastic and all one needs
glitches memory need
never reached out. Now I m interested.
4 out of 5.0, Reviewed Jan 14, 2016
Good value for money
4 out of 5.0, Reviewed Dec 8, 2015
The overall better collaboration environment has allowed for better sharing of ideas and work.
Work with a 3rd party implementor and advertise the changes. Train early adopters as change agents.
The overall set of tools for collaboration, Hangouts, Shared Document editing.
More impairments than originally anticipated.
Make importing legacy information easier.
Plan for direct Internet connection.
4 out of 5.0, Reviewed Dec 7, 2015
For the services that we have rolled out (mail, contacts, calendars, sites, drive, blogger), it has been a very successful offering with some customization and minimal integration issues. There are some services that we have not rolled out yet due to either compliance/regulatory issues specific to our environment, lack of product maturity (i.e. Google classroom), or we just haven't worked out the details for our use case (i.e. using Groups to replace traditional listservs, using Google federated authentication capabilities, etc).
If you have diverse email domains and/or a complex directory/authentication infrastructure, plan to use dual delivery, third party migration tools, scripting, and other techniques to ease the transition and if possible, plan to consolidate domains and leverage aliasing from the beginning.
Collaboration and seamless integration with many tools and technologies, both in the Google Sphere and via third party and custom apps.
In some cases, access to fine-grained audit data & administrative control is lacking.
Google's migration tools are end-user focused, while we wanted a more robust back-end IT driven migration capability. Our goal was to migrate the data behind the scenes and transition from our legacy platform to Google over a weekend. We were able to accomplish this, however it required the use of some scripting and a third party tool to migrate the data, both of which were cost-effective but should be factored in to an assessment.
We would place a higher priority on defining policies and best practices ahead of time for effective, secure document management i.e. leveraging Google Drive with refined standards that focus on protecting and organizing intellectual property and other diverse forms of proprietary information.
The Google Apps suite continues to mature, and given it's SaaS nature, our customers immediately benefit from new releases. To date we have not had an adverse impact from a release, though that remains a concern due to our high rate of adoption of the technology.
It is sometimes difficult to get anyone at Google to answer questions. It is much easier to pose them to the community, and in some cases is the only option.
Our environment necessitated writing some custom scripts to prepare the source data for migration and also a 3rd party tool to do bulk migration.
4 out of 5.0, Reviewed Dec 1, 2015
It has been a joy to use and I recommend it to anyone evaluating it as a solution.
For those evaluating more traditional solutions from more established vendors, be willing to consider this as a viable solution and embrace the change to the organization that will inevitably come.
The number of apps and features were incredible for the initial cost we paid.
Features in some apps do not quite measure up to those available in more established solutions.
Provide a more stable subscription cost.
Be more aggressive in enabling all functionality for all users.
Huge number of features beyond what our previous solution provided.
4 out of 5.0, Reviewed Nov 8, 2015
We are satisfied in general. When people are correctly trained, they get more productive.
Include a relevant budget for training and coaching.
I like the spirit of keeping things simple and focusing on collaboration.
Google still makes most of its money from consumers. They don't have a corporate mindset.
Clarify its innovation pipeline.
Training is the key. Change manegement is essential. Users need coaching.
Product focus on collaborative creation and exchanges. User experience is good and it gets even better when you have Android platform for mobiles.
In terms of availability Google is delivering a very good service. We can count on them and their partners when needed.
This isn't an SAP implementation, but it does require some effort. You can get support from Google or from any partner. Yes, it works!
4 out of 5.0, Reviewed Oct 6, 2015
Product met most of our needs with the exception of ERP integration dependence on Microsoft Excel.
Evaluate the product road map with current more mainstream products. The gap between Google and Microsoft has closed significantly.
Light footprint, ease of use and cost.
Lack of integration with ERP vendors.
Engaged with the Mainstream ERP providers for desktop application compatibility.
Will make sure we have a solid training plan for user acceptance.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Aug 13, 2015
It works as expected. New tool to help workforce change the way they work toward the future. Still using Outlook for 5+ years? Time for a change -- good reboot! Nothing against Outlook just that the current workflows may be stale or non-evolving.
Move fast...once you commit, over-communicate in all kinds of forums. Enlist advocates for new product and get them to volunteer on Day 1. This was our secret weapon -- shows customers you care about their initial set up and their productivity. Also know that Google data is not very transparent. you'll have to dig deeper than you expect to get visibility on usage. May have to down own integration/work to get better reporting.
Works as expected.
Outages by Google not reported in a timely manner sometimes. Finding out from users is not a good thing. Again, reporting needs major improvement.
Not get to know our culture...a lot of assumptions. We had high quality expectations and they did not appear to take us seriously at first.
I would not change anything except push more on vendor to validate their calculations. Vendor assumptions had negative impact from a customer expectations (delayed migration timelines).
4 out of 5.0, Reviewed Aug 10, 2015
Product has been good. A culture change was required for our business to adapt to such rapid change compared to our previous email / workflow solution. Google has also had to change and evolve with us in regards to support. Support was not great at the onset however they have made considerable efforts to improve.
Be ready to adapt to change quickly. Embrace the change as it will drive a culture of innovation. Utilize an index of Google's support documents rather than creating your own as UIs change frequently. Teach users how to fish for answers rather than cooking them dinner every time they want a snack.
Easy to use, promotes easy collaboration. Always improving.
Hangouts video chat network latency can be an issue at times.
Push enterprise features at the beginning of a product rather than 6 months after.
Clearly state support expectations with the vendor. Ask the business users questions surrounding what collaboration features they use and line up Google solutions and roll out all at once. Create a standard policy or practice framework to provide use cases for Google docs vs. native Office documents.
Was not great initially. Google has been improving as of late.
5 out of 5.0, Reviewed Jul 27, 2015
The standard functionality of Google+ (the business social component of Google Apps for Business) helps us to engage employees and to get them to collaborate on common interests.
Think UPFRONT about the communication regarding the fact that Google+ is not part of the Google Apps for Business Terms of Service. This to avoid individuals in the organization 'crying wolf' without having an immediate proper answer.
Functionality! It has all the social capabilities one would be looking for, and... it looks good as well!
Uncertainty around the position / strategy for Google+. Inability to control people's capability to share (only their own, but still...) Google+ posts outside the company.
Position Google+ as THE business social module of the Google Apps for Business suite. Press releases announcing less focus of Google on the Google+ platform has people nervous that all their posts will someday soon all vanish as Google pulls out the plug on Google+. Not that this is likely, but by really positioning it as a strategic business module, it would decouple it from the consumer perception of Google+
Use a more formal implementation project to introduce Google+ in the company, to avoid people making less effective use of the platform.