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workplace-social-software google All Markets > Social Software in the Workplace

Google

4.1 out of 5.0 (15 ratings)

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We have aggregated ratings data on Google but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Access and Platform Integration Strong but often faulty/frozen due to space issues.

    Overall Comment

    Malfunctioning applications enough to be annoying, otherwise the user experience is smooth and it speaks to many devices! clutch.

    What do you like most about the product or service?

    the entire suite. had high hopes for google chat! but....not so much. the google ppt product is fantastic and all one needs

    What do you dislike most about the product?

    glitches memory need

    Service & support - overall comment

    never reached out. Now I m interested.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easy to understand the concept

    Overall Comment

    Good value for money

    If you could start over, what would your organization do differently?

    SaaS works


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Live document collaboration makes for clearer understanding.

    Overall Comment

    The overall better collaboration environment has allowed for better sharing of ideas and work.

    What one piece of advice would you give other prospective customers?

    Work with a 3rd party implementor and advertise the changes. Train early adopters as change agents.

    What do you like most about the product or service?

    The overall set of tools for collaboration, Hangouts, Shared Document editing.

    What do you dislike most about the product?

    More impairments than originally anticipated.

    What one thing do you wish the vendor did differently?

    Make importing legacy information easier.

    If you could start over, what would your organization do differently?

    Plan for direct Internet connection.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps For Education,Google Apps for Work

    Providing a Seamless Collaboration Experience with Google Apps for Education.

    Overall Comment

    For the services that we have rolled out (mail, contacts, calendars, sites, drive, blogger), it has been a very successful offering with some customization and minimal integration issues. There are some services that we have not rolled out yet due to either compliance/regulatory issues specific to our environment, lack of product maturity (i.e. Google classroom), or we just haven't worked out the details for our use case (i.e. using Groups to replace traditional listservs, using Google federated authentication capabilities, etc).

    What one piece of advice would you give other prospective customers?

    If you have diverse email domains and/or a complex directory/authentication infrastructure, plan to use dual delivery, third party migration tools, scripting, and other techniques to ease the transition and if possible, plan to consolidate domains and leverage aliasing from the beginning.

    What do you like most about the product or service?

    Collaboration and seamless integration with many tools and technologies, both in the Google Sphere and via third party and custom apps.

    What do you dislike most about the product?

    In some cases, access to fine-grained audit data & administrative control is lacking.

    What one thing do you wish the vendor did differently?

    Google's migration tools are end-user focused, while we wanted a more robust back-end IT driven migration capability. Our goal was to migrate the data behind the scenes and transition from our legacy platform to Google over a weekend. We were able to accomplish this, however it required the use of some scripting and a third party tool to migrate the data, both of which were cost-effective but should be factored in to an assessment.

    If you could start over, what would your organization do differently?

    We would place a higher priority on defining policies and best practices ahead of time for effective, secure document management i.e. leveraging Google Drive with refined standards that focus on protecting and organizing intellectual property and other diverse forms of proprietary information.

    Product capabilities - overall comment

    The Google Apps suite continues to mature, and given it's SaaS nature, our customers immediately benefit from new releases. To date we have not had an adverse impact from a release, though that remains a concern due to our high rate of adoption of the technology.

    Service & support - overall comment

    It is sometimes difficult to get anyone at Google to answer questions. It is much easier to pose them to the community, and in some cases is the only option.

    Integration & Deployment - Overall comment

    Our environment necessitated writing some custom scripts to prepare the source data for migration and also a 3rd party tool to do bulk migration.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easily became a staple solution in our business in ways that we could not foresee.

    Overall Comment

    It has been a joy to use and I recommend it to anyone evaluating it as a solution.

    What one piece of advice would you give other prospective customers?

    For those evaluating more traditional solutions from more established vendors, be willing to consider this as a viable solution and embrace the change to the organization that will inevitably come.

    What do you like most about the product or service?

    The number of apps and features were incredible for the initial cost we paid.

    What do you dislike most about the product?

    Features in some apps do not quite measure up to those available in more established solutions.

    What one thing do you wish the vendor did differently?

    Provide a more stable subscription cost.

    If you could start over, what would your organization do differently?

    Be more aggressive in enabling all functionality for all users.

    Product capabilities - overall comment

    Huge number of features beyond what our previous solution provided.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Despite the challenges of its implementation, getting a massive adoption is even tougher.

    Overall Comment

    We are satisfied in general. When people are correctly trained, they get more productive.

    What one piece of advice would you give other prospective customers?

    Include a relevant budget for training and coaching.

    What do you like most about the product or service?

    I like the spirit of keeping things simple and focusing on collaboration.

    What do you dislike most about the product?

    Google still makes most of its money from consumers. They don't have a corporate mindset.

    What one thing do you wish the vendor did differently?

    Clarify its innovation pipeline.

    If you could start over, what would your organization do differently?

    Training is the key. Change manegement is essential. Users need coaching.

    Product capabilities - overall comment

    Product focus on collaborative creation and exchanges. User experience is good and it gets even better when you have Android platform for mobiles.

    Service & support - overall comment

    In terms of availability Google is delivering a very good service. We can count on them and their partners when needed.

    Integration & Deployment - Overall comment

    This isn't an SAP implementation, but it does require some effort. You can get support from Google or from any partner. Yes, it works!


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Implementation was fairly simple, however we did need to have some outside expertise.

    Overall Comment

    Product met most of our needs with the exception of ERP integration dependence on Microsoft Excel.

    What one piece of advice would you give other prospective customers?

    Evaluate the product road map with current more mainstream products. The gap between Google and Microsoft has closed significantly.

    What do you like most about the product or service?

    Light footprint, ease of use and cost.

    What do you dislike most about the product?

    Lack of integration with ERP vendors.

    What one thing do you wish the vendor did differently?

    Engaged with the Mainstream ERP providers for desktop application compatibility.

    If you could start over, what would your organization do differently?

    Will make sure we have a solid training plan for user acceptance.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Implementation of Google Apps for Work (Email, Sites, Groups, Calendar, Hangouts, Drive, etc.)

    Overall Comment

    It works as expected. New tool to help workforce change the way they work toward the future. Still using Outlook for 5+ years? Time for a change -- good reboot! Nothing against Outlook just that the current workflows may be stale or non-evolving.

    What one piece of advice would you give other prospective customers?

    Move fast...once you commit, over-communicate in all kinds of forums. Enlist advocates for new product and get them to volunteer on Day 1. This was our secret weapon -- shows customers you care about their initial set up and their productivity. Also know that Google data is not very transparent. you'll have to dig deeper than you expect to get visibility on usage. May have to down own integration/work to get better reporting.

    What do you like most about the product or service?

    Works as expected.

    What do you dislike most about the product?

    Outages by Google not reported in a timely manner sometimes. Finding out from users is not a good thing. Again, reporting needs major improvement.

    What one thing do you wish the vendor did differently?

    Not get to know our culture...a lot of assumptions. We had high quality expectations and they did not appear to take us seriously at first.

    If you could start over, what would your organization do differently?

    I would not change anything except push more on vendor to validate their calculations. Vendor assumptions had negative impact from a customer expectations (delayed migration timelines).

    Product capabilities - overall comment

    n/a

    Service & support - overall comment

    n/a

    Integration & Deployment - Overall comment

    n/a


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Implementation drove a much needed culture change.

    Overall Comment

    Product has been good. A culture change was required for our business to adapt to such rapid change compared to our previous email / workflow solution. Google has also had to change and evolve with us in regards to support. Support was not great at the onset however they have made considerable efforts to improve.

    What one piece of advice would you give other prospective customers?

    Be ready to adapt to change quickly. Embrace the change as it will drive a culture of innovation. Utilize an index of Google's support documents rather than creating your own as UIs change frequently. Teach users how to fish for answers rather than cooking them dinner every time they want a snack.

    What do you like most about the product or service?

    Easy to use, promotes easy collaboration. Always improving.

    What do you dislike most about the product?

    Hangouts video chat network latency can be an issue at times.

    What one thing do you wish the vendor did differently?

    Push enterprise features at the beginning of a product rather than 6 months after.

    If you could start over, what would your organization do differently?

    Clearly state support expectations with the vendor. Ask the business users questions surrounding what collaboration features they use and line up Google solutions and roll out all at once. Create a standard policy or practice framework to provide use cases for Google docs vs. native Office documents.

    Service & support - overall comment

    Was not great initially. Google has been improving as of late.


  • 5 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Great business social component to the Google Apps for Business suite.

    Overall Comment

    The standard functionality of Google+ (the business social component of Google Apps for Business) helps us to engage employees and to get them to collaborate on common interests.

    What one piece of advice would you give other prospective customers?

    Think UPFRONT about the communication regarding the fact that Google+ is not part of the Google Apps for Business Terms of Service. This to avoid individuals in the organization 'crying wolf' without having an immediate proper answer.

    What do you like most about the product or service?

    Functionality! It has all the social capabilities one would be looking for, and... it looks good as well!

    What do you dislike most about the product?

    Uncertainty around the position / strategy for Google+. Inability to control people's capability to share (only their own, but still...) Google+ posts outside the company.

    What one thing do you wish the vendor did differently?

    Position Google+ as THE business social module of the Google Apps for Business suite. Press releases announcing less focus of Google on the Google+ platform has people nervous that all their posts will someday soon all vanish as Google pulls out the plug on Google+. Not that this is likely, but by really positioning it as a strategic business module, it would decouple it from the consumer perception of Google+

    If you could start over, what would your organization do differently?

    Use a more formal implementation project to introduce Google+ in the company, to avoid people making less effective use of the platform.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(12)
3.9

Ability to understand your organization's needs

(12)
3.9

Timely and complete response to product questions

(12)
3.9

Pricing and contract flexibility (pricing and terms)

(11)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
4.2

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(12)
4.0

Ease of integration using standard APIs and tools

(14)
4.0

Quality and availability of end-user training

(12)
3.7

Ease of deployment

(14)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(12)
3.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(12)
3.5

Quality of technical support

(13)
3.8

Quality of peer user community

(13)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
4.3

Filtering and Analytics

(11)
3.9

User Experience

(14)
4.3

Conversations

(13)
4.7

Create and Share

(14)
4.8

Administration and Governance

(14)
3.9

Integration

(13)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Vendor/Product Selection

Technical Assessment

Application Lead

Development/Integration

Executive Sponsor

Maintenance and Support

Rollout and Install

Vendor Management

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

IBM

Igloo

Jive

Salesforce

SAP

VMware

Zimbra

Other...


Why did you purchase a Social Software in the Workplace solution?

Drive innovation

Cost management

Improve business process agility

Create internal/operational efficiencies

Improve business process outcomes

Reduce time to market

Drive revenue growth

Improve customer relations/service

Other...


What were the key factors that drove your decision to select the vendor?

Overall cost

Product roadmap and future vision

Product functionality and performance

Breadth of services

Pre-existing relationships

Strong services expertise

Strong user community

Compelling vision

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Latin America