The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Team Collaboration Tools

Enterprise social networking applications facilitate, capture and organize open conversations and information sharing between individual workers and groups within an organization. In addition to capabilities that support conversations and information sharing, they can keep track of the network of relationships between participants (via social graphs), in order to deliver a personalized stream of updates about events or conversations to individuals (via news feeds and activity streams). These applications help people find out about each other, have discussions, share information and generally interact. Interaction occurs either at a one-to-one level, or in groups, teams, communities and networks, and in the context of structured or unstructured business activities.

Enterprise Social Networking Applications

Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions.
The core capabilities of UCaaS offerings include those in the following areas:
Telephony
Meetings
Messaging
Software apps (formerly software clients)
Communication APIs and SDKs
Adjacent services

Unified Communications as a Service, Worldwide

Meeting solutions are real-time collaboration applications and associated endpoints that support interactions over a network between participants for team work, presentations, training and webinars. Some vendors segment their product lines to target and scale to one or several of those use cases, while others offer broad solutions that work for many purposes. Enterprise offerings in this market perform equally well for workers in meeting spaces, at their desks or when mobile, with integrated voice, video, messaging and content sharing. 
Organizations with complex needs typically have meeting solutions for internal use — for collaboration, learning and internal communication — that are separate from those for external use in sales or marketing. Such complex needs can result in running meeting solutions from more than one vendor. Complete meeting solutions enable richness of information and interaction by combining messaging, content and screen sharing, video and audio.

Meeting Solutions

Google Workspace Reviews, Ratings, and Features - Gartner 2022

Overall rating of evaluation and contract negotiation with the vendor

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Overall rating of integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Overall rating of service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Overall rating of product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Office 365 (including SharePoint Online)

Microsoft

Slack

Skype for Business

Adobe Acrobat (Document Cloud)

Adobe

Office 365

Google Workspace

Google

Office 2013 Pro Plus

Exchange

Atlassian Confluence

Atlassian

JIRA Software

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

10B - 30B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 50,000 + Employees

Services

Manufacturing

Finance

Education

Miscellaneous

Media

Healthcare

Communications

Retail

Construction

Energy and Utilities

Transportation

Government

Solutions Architect

Great if you are able to remain inside the Google Apps ecosystem, but a little bit less so if you have to coexist with other solutions (like Office), or have enterprise apps that connect.

Requires a bit of a mindset change to get the best out of it.

System Adminsitrator

Google is one of the most used tool for our company. Our users are working on data sets, creative projects, more as a social Media Coordinator and Admin. Google Meet has improved alot and help our organization during Covid-19 lockdowns. Love the collaboration functions and work flow with others.

Zoho

Salesforce

Other...

VMware

Yammer

Zimbra

OpenText

Huddle

Igloo

SocialText

MangoApps

Jive Software

Acquia

Broadcom

TIBCO Software

monday.com

Liferay

Sitrion

Jostle

Zyncro Tech

Oblong

HCL Technologies

Interact

EmpowerPoints

IT Manager

Collaboration between teams has been excellent. Challenges appear when employees needbto collaborate with non gsuite users

Head Of Digital Capability

easy to use, lots of features, always on, good collaboration features, slightly high running costs, somewhat unintuitive 

QA Manager

I came from a Microsoft Office environment, the Google Apps are robust but I do not feel they are as intuitive. Overall the Apps performed well and there were no issues with file conversions.

Pasante en desarrollo de software

Useful to share documents between small work groups but lacks some funcionalities, would be great to add bots, channels and drive/documents integration on hangouts

Customer Service Advisor

Google workspace is a set of many applications like Google drive, Google Meet, Google Docs, Slides. These are used almost everyday for the daily work, sharing information and arranging meetings.

Diretor de Divisão

Google workspace is a tool that facilitates company activities, mainly integrating communication and work processes. Very useful for small, medium anda large companies.

Trendspotter

Workspace has been an amazing and critical tool for managing workflow. Onboarding is easy and most of the critical features are intuitive and easy to understand

System Admin

Google Workspaces is a cheaper alternative to Microsoft Office suite but you get so much more products and solutions at a competitive price.

Active

Read Team Collaboration Tools reviews verified by Gartner. Compare and find the best Team Collaboration Tools for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Enterprise Architecture and Technology Innovation

Sourcing, Procurement and Vendor Management

Chief Marketing Executive - Head of Marketing

Cyber Engineer

GWS is one of the best SAAS that any company seek for achieving control on over all of their domains and their employees emails and security too. I've recommended this product since I used to use it in my previous company.

Professor

As all google tools it an esy tool for groupware support. It is easy to sharing users. Very simple when you need to use it.

Account Executive

It's been a great to connect with my colleagues and prospects, and very easy to use. 

Associate Test Engineer

In an extended business, Google offers plenty of free services and tools to the end-users
nowadays flexibility and scalability are the most important part of the growing business that why Gsuite is more important and everybody wants to use the gsuite as it provides many options.

Executive Vice President (IT & Innovatio

Gsuite is an outstanding tool, our Integration worked very well , we had migrated very easily from existing Email service provider to Gsuite, User training was minimal , user acceptance was high and overall a great transformational journey .. 

Executive

G Suite is an excellent software from a holistic view. It empowers me to apply most of my valuable time to concentrate on my work and improve my team's coordination rather than spending time managing them. It has all the significant features that are highly necessary for work. The features that my team regularly use in G Suite is its flawless email feature and its high-quality video conferencing feature. Furthermore, I love that it is an immensely secure and safe platform to store and share essential documents.

Senior Beverage Technologist

G Suite is a really elegant and integrated system of apps for productivity. Working with documents, file storage, email, chat and meeting software

Chief Transformation Officer

Gsuite is the bechmark of modern workplace. The tools are very intuitive and was design with collaboration in mind for the first place. Also the tools are constant evolving and modernizing.

I have been using this for a while and really have enjoyed the integrations it has. We use it with slack and salesforce and it really comes in handy. I love how simple it is to use as well. 

Cloud engineer

Generally very easy to use and administer.  The interface feels basic, but has a lot of functionality.  The issue lies with the GSuite account not being a proper Google account, so access to various Google services is limited.

Operations Director

The business has adopted G Suite 100% and it has massively changed the way in which we collaborate, from documents to Hangouts its in our business DNA 

Reviewer Insights and Demographics