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3.6 out of 5.0 (11 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Connections

    strong technical knowledge with great customer suport

    Overall Comment

    strong technical knowledge with great customer suport

    What one piece of advice would you give other prospective customers?

    you can definiatly rely on IBm for service

    What do you like most about the product or service?

    great customer suport

    What do you dislike most about the product?

    probably nothing different

    What one thing do you wish the vendor did differently?

    probably nothing different

    If you could start over, what would your organization do differently?

    probably nothing different


  • 4 out of 5.0, Reviewed

    Product(s): Connections

    Can do a lot, but more features and capabilities than your users will ever want or use.

    Overall Comment

    Lots of great features/capabilities but can be overwhelming - need to focus on a couple of things to start and incrementally turn on more. Growing user support, awareness, participation a challenge.

    What one piece of advice would you give other prospective customers?

    Spend a lot of time communicating and educating users on what to use and how/why, don't just install the product and hope they will come and use it

    What do you like most about the product or service?

    Responsiveness.

    What do you dislike most about the product?

    Complexity.

    What one thing do you wish the vendor did differently?

    Stopped acquiring companies and trying to integrate into single product (as it shows).

    If you could start over, what would your organization do differently?

    Expose functionality incrementally rather than all at once.


  • 3 out of 5.0, Reviewed

    Product(s): Connections

    The product is ok but need to improve its capability to run in cloud.

    Overall Comment

    Good relationship but poor support in Brazil.

    What one piece of advice would you give other prospective customers?

    Look at the concept and process before the tool.

    What do you like most about the product or service?

    Integration.

    What do you dislike most about the product?

    Cloud necessity and is not so user friendly.

    What one thing do you wish the vendor did differently?

    Concept.

    If you could start over, what would your organization do differently?

    The concept of social media is more important than the tool.

    Product capabilities - overall comment

    Good partner, poor service.

    Service & support - overall comment

    Support is not good enough in Brazil.

    Integration & Deployment - Overall comment

    Not good enough.


  • 2 out of 5.0, Reviewed

    Product(s): Connections

    Failed to realize goals based on poor customer acceptance of the user interface.

    Overall Comment

    Product use was discontinued.

    What one piece of advice would you give other prospective customers?

    Do a comprehensive user acceptance test.

    What one thing do you wish the vendor did differently?

    Allow more customization to drop skin interfaces for how the customer wants to work.

    Integration & Deployment - Overall comment

    Product use was discontinued.


  • 4 out of 5.0, Reviewed

    Product(s): Connections

    Comprehensive suite of social software with some gaps in document management handling.

    Overall Comment

    The product was well accepted by most of our users. However, training and user adoption is key to success.

    What one piece of advice would you give other prospective customers?

    Works very well with IBM collaborative products. If you use other eg. google, MS etc. check interoperability.

    What do you like most about the product or service?

    Nicely integrated in the IBM collaboration environment (Notes, sametime). Stability of the tool is also appreciative.

    What do you dislike most about the product?

    Lack of integrated document management system (will come). User experience can also be improved.

    What one thing do you wish the vendor did differently?

    Implementing roadmap should be accelerated (feature implementation).

    If you could start over, what would your organization do differently?

    Stronger focus on end user adoption and senior management adoption.

    Integration & Deployment - Overall comment

    Integration with non-IBM systems sometimes a bit cumbersome. However, the deployment was fine.


  • 4 out of 5.0, Reviewed

    Product(s): Connections

    It is still adjusting for South American markets, but it is what we were looking for.

    Overall Comment

    It is what we were looking for.

    What one piece of advice would you give other prospective customers?

    Benchmark a lot.

    What do you like most about the product or service?

    100% focus on people, not files or documents.

    What do you dislike most about the product?

    It's still not very friendly with changes.

    What one thing do you wish the vendor did differently?

    Have the big picture very clear.

    If you could start over, what would your organization do differently?

    More benchmarking, we haven't found one solution that have everything integrated, you still need third parties involved.

    Service & support - overall comment

    Not very good in South America.

    Integration & Deployment - Overall comment

    Easy to integrate.


  • 2 out of 5.0, Reviewed

    Product(s): Connections

    Complex implementation and lack of support from the vendor. Few mobile devices supported.

    Overall Comment

    Lack of intuitive interface.

    What one piece of advice would you give other prospective customers?

    Look up at least three different vendors before a selection is made.

    What do you like most about the product or service?

    Nothing.

    What do you dislike most about the product?

    It's limitation to work with blackberry devices.

    What one thing do you wish the vendor did differently?

    Perform a good requirements analysis before starting the implementation.

    If you could start over, what would your organization do differently?

    Investigate carefully the solution specifications before starting the project.


  • 4 out of 5.0, Reviewed

    Product(s): Connections

    Rollout was fairly smooth. Need to engage the employees to take advantage of the value.

    Overall Comment

    Product is performing well.

    What do you like most about the product or service?

    easy to use

    What one thing do you wish the vendor did differently?

    Continue helping us - challenge us to use the product more, and support us. Don't disappear after the product is installed and sales job is over.


  • 5 out of 5.0, Reviewed

    Product(s): Connections

    Social software for the social enterprise

    Overall Comment

    Major step forward for cross-departmental collaboration

    What one piece of advice would you give other prospective customers?

    Don't expect an application development platform as you might have had with IBM Notes.

    What do you like most about the product or service?

    It can be revolutionary to the organization. People just start collaborating.

    What one thing do you wish the vendor did differently?

    Better integrated document management capabilities.

    Integration & Deployment - Overall comment

    Fast track integration and deployment.


  • 3 out of 5.0, Reviewed

    Product(s): Connections

    Create a social foundation with Connections, great things expected in the future.

    Overall Comment

    None


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
3.3

Ability to understand your organization's needs

(10)
3.3

Timely and complete response to product questions

(10)
3.3

Pricing and contract flexibility (pricing and terms)

(10)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.5

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.9

Ease of integration using standard APIs and tools

(7)
3.6

Quality and availability of end-user training

(10)
3.2

Ease of deployment

(11)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
3.3

Quality of technical support

(10)
3.6

Quality of peer user community

(9)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
3.8

Filtering and Analytics

(9)
3.0

User Experience

(11)
3.5

Conversations

(11)
3.7

Create and Share

(11)
3.8

Administration and Governance

(11)
3.4

Integration

(11)
3.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Development/Integration

Functional Assessment

Rollout and Install

Technical Assessment

Application Lead

Maintenance and Support

User Training

Vendor Management


What other vendors were considered?

Microsoft

Google

IBM

Atlassian

OpenText

Salesforce

Tibco Software

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Reduce time to market

Drive revenue growth

Improve compliance & risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision to select the vendor?

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Overall cost

Product functionality and performance

Strong user community

Strong consulting partnership

Strong services expertise

Breadth of services

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Latin America

EMEA

APAC